Sheraton Santa Fe, Mexico City

Starting at

$ 62

TripAdvisor Review

Based on 278 review

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This hotel is located 5 minutes from the business and commercial centre of Santa Fe. The internationally renowned University of Latin America is only a few steps from the hotel. The Paseo de la Reforma is 9 km away, where guests can visit the Museum of Anthropology, Chapultepec's Castle and the Nati...

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Property Info

This hotel is located 5 minutes from the business and commercial centre of Santa Fe. The internationally renowned University of Latin America is only a few steps from the hotel. The Paseo de la Reforma is 9 km away, where guests can visit the Museum of Anthropology, Chapultepec's Castle and the National Theatre. Guests will find shopping venues 2 km away and links to the public transport network 4 km from the hotel. Mexico City International Airport is only 25 km away. This hotel is exclusively designed for the business traveller. There are 194 suites available, as well as 7 meeting rooms for ...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services
Concierge

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    132

  • Very Good

    107

  • Good

    22

  • Reasonable

    12

  • Bad

    5

Travelers profile
  • Business

    226

  • Couples

    10

  • Solo travel

    11

  • Family

    11

  • Friends getaway

    3

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Excellent Staff and Nice Experience!

Reviewed 14 july, 2021

I stayed in the corner suite in May 2021. The Suite was spacious, had a living room with TV and Sofas, a dining table and Fridge and an excellent work station with plugs. The living was was really Big! The Wifi was strong and stable and was fast: which is what I needed. The Bedroom was big as well, with a King Bed and had a small anteroom to store luggage and stuff. The bathroom was large, comfortable. It was clean and well appointed. The rate was acceptable, and daily hot breakfast was included in it. Criossants, omelette, fruits and juice. Sometimes they had cookies too. Quite nice. Oh and evening snacks was included in the rate, including beer or red wine! We had also booked another attached bedroom, which was standard in size, clean and comfortable. The staff was helpful from the get go. Reception staff spoke English. First off, I'd like to mention Tanya at the reception, who was excellent. She was always helpful with any requests we had. She even ordered food from the local delivery service on her app so that we can order food. And we paid her back in cash. I've never seen anyone do that for us before! I appreciate that, Tanya and Muchas Gracias! Gabriella at the guest help line was good. She even honored our request to have a Microwave in the suite, as we were staying for 2 weeks. Thank you very much! The location is near a 7/11. There were also near some restaurants, but they need a 10-15 minute walk, which isnt easy for the first few days in Mexico City due to the altitude. A laundry was very near too. The concierge Miguel was helpful to us, arranging for hiring cars to go to the centro and also the pyramids. Miguel spoke good English as well. The only aspect that could be improved is that the restaurant staff don't understand English. Even though I spoke some Spanish, it might be difficult for English speakers to communicate. Would I stay here again? Absolutely. Just remember to repeat the rate fixed with the local car hires before starting the journey.

Jason_M_Ontario

Very nice hotel in a nice area

Reviewed 7 march, 2020

Hotel staff is very kind and willing to help, they make an effort to make you feel at home. Rooms was big and looked like a bedroom and a living room and they were well decorated. WiFI is provided and speed is very good. Food you can order to your room is nice and prices are more than reasonable. Breakfast is very good at the lower level.

Eduardo A

GOING ABOVE AND BEYOND!

Reviewed 16 december, 2019

We stayed at the Sheraton for ten days while we are tending to some business in the City. This was our second stay. Besides having excellent accommodations and great lounge experience, the hotels staff was super accommodating making us feel at home. My daughter was not feeling good so they got a physician over to the hotel to assess her condition and was adequately diagnosed till we get home. We had left a couple of items at the hotel. When we informed the hotel staff, they were extremely communicative and went out of thir way to send them to us in a speedy and efficient manner. Thank you!!

Samara A

Very nice rooms and friendly service

Reviewed 14 november, 2019

Although it is a huge chain hotel, you do not notice it. You will be treated warmly and with friendliness. Rooms are really spacious and nicely done. Breakfast is not a fantastic buffet but is good enough.

28cgm

Fantastic Room

Reviewed 8 july, 2019

Stayed here for 2 nights for a business trip. The hotel and surrounding area was perfectly lovely and very clean. However, it was my room that was the most pleasant surprise of the trip. It was very large - having a separate living room area, very large bathroom with a great walk-in shower and even a walk-in closet! I mean really, how many hotel rooms have walk-in closets! The breakfast buffet that came with the price of my room was very good and everyone from the front desk personnel to the wait staff were very accommodating and bi-lingual in Spanish and English However, the one thing about this hotel is that it is surrounded by business offices so it's not really what I would call a "vacation spot" but it is for sure my choice if you are travel to the city for business and will be in the Santa Fe area

candace840