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This hotel exceeded my expectations.
Opinión escrita el 1 de Junio de 2021
When I first checked into the hotel, I was a bit turned off by the decor and general ambience...modern, cold white, minimalist with touches of blue snd green thaf looked colors that belonged in a pre-school. I felt the same way when I opened the door to my room (I booked a studio suite with a sofa). The colours and ultra modern décor was rather off-putting to me. But by the next morning my impression had changed.
Why? The bed was fantastic. The sheets were soft, and the pillows on the bed, each of varying firmness, were awesome. I slept better the 3 nights I stayed here than I do at home! The room air conditioner worked so well that I was able to turn it completely off at night, after leaving it on auto during the day. Another feature of this hotel was the shower head. The water pressure was excellent, better than the last several hotels I have stayed at. It did not even feel like a low-flow shower head. Also, the towels were thick enough and absorbent. The typical vinyl hotel curtains were replaced by an easy to pull down window blind that blocked out light.
Breakfast was not served in the downstairs eating area due to Covid, However, you could turn in a continental breakfast order the night before, and pick it up at the front desk in the morning. ( Items are listed on a form and check off what you would like.)
Also, the front desk clerk, and I cannot remember her name, was extremely friendly and helpful.
I would definitely stay here again.
Opinión escrita el 26 de Febrero de 2021
This worst ever that I can even imagine short stay at the Holiday Inn. I had called for early check-in and was given any early check-in room at a rate of $117. When I get there and the Scott the general manager cease me she charged me an additional $43 for incidentals. Ivan get a alert of a payment from Holiday Inn of 18 1. I called him about t discrepancy the discrepancy the discrepancy the discrepancy and he tells me Peyton mybank4 fault. What's that doesn't make sense because they're the ones who charged the amount about four hours later I am told that the smell smoke and I have 15 minutes the pack my things. He never comes and gives a room check after I offer at the initial door knock never gave a warning and I don't smoke first off. I then asked him why and if you can come take a room check because we had just gotten there now it's 3 we had no problems till now. They call the police on me when I asked for the general managers or district managers information so I can get a mediator of this irate Caucasian man who knocked on my door and I opened it immediately standing in the bathroom with face on my foot soap on my face getting about to get into the shower he says I have to leave after I spent $181 on a hotel reservation that was originally 117 but was originally booked through Priceline at $83 so pass you what does this seem like. Because I am of it of a different color than this man is is profiling me. I never felt so discriminated against and treated unfairly in my life. I never lost my cool I never disrespected this man I gave this man up most respect and try to rectify the problem has grown ups and was given no opportunity to be heard or be proven or disproven of the accusation. And then on top of it I was charged 283 in 181 in 2395 and 23954 one room that I spent four hours in half the time cutting my hair in the bathroom and he goes on to say he seen my company in the parking lot smoking so what does that have to do with me I asked you and why wasn't I notified if they were smoking in the area that they shouldn't have been smoking outside I didn't think there was such I thought what you do outside the hotel is your business not mine or ICP you reprimanded for what somebody else is doing and their own space a communal space. I will not let this down I think it is his bigotry has its highest form racial
Opinión escrita el 24 de Junio de 2020
Scott was so impressive. He was active and engaging at the front desk. When I left my favorite pillow on the bed and drove away I called him from Fort Worth and pleaded my case. He assured me that he will follow through and get it to me! Three days later I had my pillow and I was convinced that Scott cared about what he did and the people that walked through his door. It was my first visit to my hometown and Scott made it a very good one. Yay Scott!
AN EMBARRASSMENT FOR HOLIDAY INN
Opinión escrita el 7 de Mayo de 2020
Made reservations for this hotel earlier in the day and specifically asked for connecting rooms because of our mentally handicapped son. Upon arrival, the front desk clerk says that she has no connecting rooms available and gave me 2 rooms that were across the hall and several rooms down from each other! Upon realizing this, I turned in the keys immediately to the clerk and told her that this was unacceptable and that we would go to another hotel.
The clerk was very argumentative and stated that they do not "guarantee" any type of room.
This is the second time that this has happened to us at this hotel. The first time I didn't complain, but now I know that this hotel has BIG PROBLEMS!
The next day I called and talked with the manager on duty (Scott). When I explained the situation, he became very beligerant and said that if I had been a "reward member" for very long, then I should understand that they do not guarantee a special type of room. Additionally, he stated that he would not refund our money for the reservations.
Never have I had such a problem with a hotel like this. I have stayed at many other Holiday Inn Expresses and no problem.
This time we stayed at the Hampton Inn a block away and were able to get our connecting room and much better service!
Opinión escrita el 5 de Febrero de 2020
We stayed over one night to look at an aircraft nearby the next day. This Holiday Inn Express is the best we have ever stayed in. Everything brand new, even the hairdryer was still in the original package and had never been used. Bed super comfy, pillows as well. Quite heat/air unit with constant on fan setting which we prefer to help us sleep well. The hotel was not full the night we stayed, but it was very quiet, no doors slamming and could not hear anyone else at all. All staff were very friendly and helpful. Check in and check out was easy and quick. Breakfast was good, just a bit cold in the room. Clean rooms and property, huge TV, fridge and micro. Hampton Inns were our favorite in the past, but now we prefer the newer Holiday Inn Express hotels. Highly recommend this Hotel!