Based on 2173 review
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This elegant hotel is in the Centre of Cologne and offers spacious rooms which are equipped with soundproofed windows and dark wood furniture. The establishment is located a 3-minute walk from Cologne central station and 4 minutes from the Cologne Cathedral. The hotel provides parking and is just 1 stop by train S-Bahn of the Lanxess Arena and Kölnmesse Exhibition Centre.
Check-out ends at: 11:00
Food & Beveragerestaurant
Business Facilities / FacilitiesMeeting Rooms
Reception servicesConciergeLuggage storage
Great Stay and Staff Service!
Reviewed 29 november, 2021
The hotel is in a great location. Just 5 minutes walk from the main train station Hauptbahnhof (main train station). So if you are dragging a big luggage from the station to the hotel, you should be able to get there in one piece without much effort needed. The room we got was a king room and was spacious and clean, we added on breakfast which was very worth it because there was a great selection of food. Seems like a pretty decent hotel that you can get anyways right, but wait. The staff service is excellent. My jacket was damaged by accident against the lobby lift and initially I was annoyed because of the lift design. The staff were very understanding and assured me that they will fix the hole in the jacket, and true to their words, it was fixed in a day's time and the jacket came back looking like brand new. They really went all the way out to make sure our voices were heard and concerns were taken care of. Thank you to the staff in Marriott for making us feel at home and for listening to us when we have an issue! By the way, we were travelling with my parents-in-law, after not meeting them for almost 2 years due to the pandemic. They were delighted with our hotel choice and we had fond memories staying there. Highly recommended if you are travelling with your folks!
Reviewed 22 november, 2021
Excellent all the way around. Fantastic and clean accommodations; adjoining room for the kids. Front desk was very helpful. Lobby and room fresh, inviting and up to date. The bar/lounge was good. Breakfast was great; eggs made to order, chilled food were cold and hot foods were hot. Chilled counters for the meats and induction stove tops for the beans and out meal. Small smoothies were available at the juice station. There was a wide variety of breakfast items. Marco provided outstanding customer service, so did the concierge, but I didn’t catch his name.
Post-Pandemic Perfect (Seriously!)
Reviewed 17 november, 2021
I'm not exaggerating when I say that this hotel has elevated its service since the pandemic and really gone well above what other business and tourist hotels are currently offering. I'm traveling a lot for business and have been regularly told that all I should expect is a bed, nothing else. During the pandemic, most hotels seems to cut back on service, not add. The Cologne Marriott has added a lot! I didn't have just one good experience here, but almost every employee seemed to be geared towards hospitality in ways I haven't experienced in other Marriotts to be honest. From the trainee to the GM, they are welcoming of the business traveler and tourist in authentic ways, offering full breakfast, lounge, proactive communication through the app, etc. I'd almost given up on Marriotts as a service oriented hotel chain, but this place seems to change my mind (a bit). Beyond the crazy-good service, the location is good and the rooms are clean and quiet. The main bar is worth visiting for their selection of Bourbon, one of the best selections in Europe. I've recently had 3 good experiences at this hotel so am writing this somewhat superlative review due to this as a business traveler who also got to do a little tourism in Cologne.
Reviewed 18 october, 2021
The hotel is in a great location. The decor is modern and the room was clean. Arrived on my birthday and they gave me a card and some lovely cake. I appreciated being allowed to check in early, after a long trip. My only complaint was that there seemed to be confusion about the COVID protocols. The room wasn’t cleaned after my first night. When I enquired with reception, I was told it would be cleaned every other day. On the second day the room wasn’t cleaned again. The person at the desk that time said my room would not going to be cleaned at all during my stay. Clarity would’ve been appreciated.
Reviewed 13 october, 2021
We enjoyed our stay at the Marriott Cologne. The front desk, wait staff, and housekeeping personnel were friendly and helpful. Our room was very comfortable. The location was perfect. It was about a 2 block walk to the train station. On the other side of the train station is the famed Cologne Cathedral. The Old Town (Alt Stadt), Chocolate Museum, etc. were all within walking distance. My spouse is a HUGE bourbon fan. The hotel bar has an exceptional selection of premium bourbons. Too bad we did not figure that out until the last night of our stay.