Based on 323 review
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This simple hotel is set in Cologne. There are a total of 41 41 at Alt Deutz . . Moreover, there is a wireless Internet connection at hand in communal areas. The reception desk is not open throughout the day. Some services of Alt Deutz . may be payable.
Check-out ends at: 11:00
Reception servicesLuggage storage
Reviewed 21 february, 2020
We didn't get our deposit back even though we did nothing wrong. They tried to convince us that they payed us back but we never got the money. Room was very mediocre, only one window so there wasn't a lot of light coming in.
Manager was extremely rude.
Reviewed 25 january, 2020
Contacted hotel for information and finding solutions for a possible stay. The manager stated she also was the owner of the hotel. In the course of discussion, she bluntly said she is not interested in customer satisfaction, she does not need it, she does not care for the hotel reputation... I told her I would leave a comment ...unbelievable!!! C.Z.
This hotel is the worst experience I’ve ever had
Reviewed 16 january, 2020
I travel a lot, and myself I have been working for many years at the front desk in the hotel, but this is the first time I have encountered such a situation. I came to Cologne for work and booked this hotel solely because of it’s proximity to the exhibition. The price is not high and I understand that this is a very simple place, I do not have any special expectations and claims. I looked at the photos of the rooms (on one of the famous e-commerce website, but booked directly on the hotel’s website, decided to save them a commission), it seemed to be clean with a lot of positive comments...On arrival, I was given a room on the third floor. Having risen and opened the door of the corridor, I already felt a sharp unpleasant smell and in the room it was just everywhere! The smell of mold so strongly permeated the room that it was simply impossible to breathe in it! Terribly dirty carpet, an old bathroom with a smell from the sewer, a shower in which I would not dare to wash without flip flops, a washbowl in the room... Physically it is just impossible to stay in this room and I sincerely do not understand how the hotel can sell a room that does not meet the sanitary standards. I went to the front desk, explained the situation and kindly asked to change the room. There were no more rooms in this category and I asked if there were any other rooms, I was ready to pay the difference in price. But to my surprise, the only solution on the part of the hotel was to book a new room (bigger one, but at the same price as the one that can not be lived in) as my room was booked at a non-refundable price! I understand the cancellation policy, but why should a room where you can't stay without risking your health be my problem? If there is no longer the same room available, shouldn't I get any other OK room in this situation? It is not a whim and I do not ask for a replacement because I do not like the color of the walls! I really think that this is unfair, the photos of rooms on the Internet are quite different and do not correspond to the horror that is actually here. As a result, I had to pay for a room with mold as it was booked with a non-refundable rate and the full price for the second room, which at least has no carpet and you can breathe in it. Well, the mold in the bathroom is probably everywhere. There are no words, it is really my first negative review ever, I'm not a supporter of spoiling the reputation, but in this case I can not be silent. Regarding breakfast I can’t say anything as it is my first and for sure the only one night here, I only know that it is outside in another building.
outrageous and agressive bahaviour
Reviewed 21 december, 2019
Dear Sir or Madam, I am deeply indignant as I have never experienced such an outrageous and agressive bahaviour on behalf on any service provider in the so-called developed part of the World. I really do not understand the point being so unhelpful to any customer. It is not about the refund, but being just as flexible as it does not harm You and us either and finding a common solution. I really don't understand the point why You have been so kind about this issue to my friend who called You in German - and now so rejective and unpleasant to me. On the long run, our feedback of dissatisfaction in all kind of publicly available platform will hopefully help future customers to avoid this type of behaviour. Mr Andras
Reviewed 28 august, 2019
I had one of the worst experiences in a hotel. Mr and my partner reserved a room with double bed with almost 2 months prior the reservation. When we arrived there we were told that our room is at the 3rd floor which was more like the 4th and stairs from 3rd to the 4th floor were tiny so you can barely step on them. We arrived in the room and guess what we had two twins bed and the room looked like in an attic. I mean there were no space between the bed and the top of the room. We went downstairs and the ladies from the reception told us is a wish yo have your room with a double bed but I don’t understand why you can choose. I mean you are not supposed to be able to choose if it’s only a wish. I do not recommend even if it’s close to tube/tram/bus stations. For extra euros you can get something much better