Mariella Airport Hotel

Starting at

$ 90

TripAdvisor Review

Based on 189 review

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This comfortable hotel is set in Cologne. This null offers a total of 59 59. In addition, Wi-Fi access is offered at the null. Additionally, the premises provide a reception service the whole day through. Cots are not available at Novum Hotel Mariella Airport. This null has been designed with a cons...

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Property Info

This comfortable hotel is set in Cologne. This null offers a total of 59 59. In addition, Wi-Fi access is offered at the null. Additionally, the premises provide a reception service the whole day through. Cots are not available at Novum Hotel Mariella Airport. This null has been designed with a conscious effort to adhere to the strictest ecological standards and features the certification.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

several
Elevator
Reception services
Luggage storage
Business Facilities / Facilities
Business Center
Acrylic protection between customers and employees in the main contact areasNo rollaway / extra beds availableContactless check-out availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedIndividually packed meals availableNon-smoking establishmentHand sanitizing gel is provided to guestsEmployees wear personal protective equipmentMasks available to guestsIndividually packaged meals available for breakfast24 hour receptionSheets and towels are washed at a minimum temperature of 60 ° CProtective clothing available for guestsFree wireless internetGloves available to guestsFrequently touched surfaces are disinfectedContactless check-in availableSupport for excursions / ticket purchaseMultilingual teamBreakfast available (surcharge)Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities such as bicycles to rent or take in the view from a rooftop terrace and a garden. Additional features at this hostel include complimentary wireless Internet Make use of convenient amenities, which include complimentary wireless Internet access and tour/ticket assistance.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional features at this hotel include a television in a common area, tour/ti

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    30

  • Very Good

    68

  • Good

    56

  • Reasonable

    18

  • Bad

    17

Travelers profile
  • Business

    76

  • Couples

    51

  • Solo travel

    25

  • Family

    21

  • Friends getaway

    15

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

The worst hotel ever

Reviewed 22 november, 2021

I have stayed in this hotel 3 nights and it was one the most horrible hotel i could ever imagine. The lift was out or service during my stay and i was given room on the 5th floor. The breakfast was also terrible, I don't even know how this hotel is rated 3 star in the first place. The staff are abrupt and not friendly. I will never stay in this hotel.

mesfin9

Very sketchy

Reviewed 17 october, 2021

I strongly recommend against booking a reservation with Novum Hotel Mariella Airport. Here are the reasons why I left without staying: *The hotel required the bill to be paid in full upon arrival. This is not normal. *While I was attempting to check in, a guest who was already staying at the hotel warned me to view the room before paying because his room was unclean and did not have a window. This is not normal. *The hotel refused to allow me to view my room unless the bill was a paid in full. This is not normal. *The hotel refused to confirm whether my room had a window. This is not normal, and it is potentially dangerous in the case of a fire. *Although the hotel was mostly vacant, the font desk personnel wanted to put me on a high floor even though the elevator was clearly broken. This is not normal. *The front desk personnel were rude and seemed to take pleasure in being unhelpful. Again, this is not normal.

Scott G

not far from the tram station to the city center; great service from Eric

Reviewed 8 march, 2020

good things: the front office employee Mr. Eric Manhhof was very kind, friendly and helpful!!!; not far from the tram station to the city center bad things: no italian tv channels and no tv channels'list available; lift out of order room was decent; I did not have breakfast

vittorio1404

Could be worse, but could be much better too

Reviewed 13 may, 2019

If it wasn't for the elevator that seems to be permanently out of order (or at least for a very long time) and the (almost) non-existent reception service, I would definitely rate this hotel much higher - because the rooms are spacious, nice looking and clean, the beds are comfortable and the bathrooms are not bad either. But everything seems to be left in the void and all the quality is just a remnant of the once much more glorious past when this was a Mercure hotel. OK for a short stay, but with too many compromises - hardly compensated by the nice prices. Including the tagged with a price bottle of mineral water in the room that was actually half-full and nobody cared to do anything about it. And the slow and weak wifi. But at least they clean and change everything regularly.

thomasbg

Sub standard

Reviewed 14 march, 2019

Stayed here for business - IDS, Cologne. Horrible experience. Springs sticking up from mattress. Small Tv not working. Phone did not work, I needed it to communicate with other guest rooms in our large party,my USA carrier phone did not work in Germany. The night staff did not know how to have it done, day staff very nonchalant. Here 5 days - still not fixed. Room had cigarette burns and smelled strongly. Windows were all open and room ice cold when we checked in. Door locks were intermittent took several minutes of fiddling to open locks on two of the rooms (hope you are not in a hurry to get in) Front Desk Staff VERY rude. (Mona Von). Made us wait till she was done with computer work and registering guests (several minutes)to give us the key we had dropped off to her when we left. It was cold and raining we were soaked and cold after a long walk in cold rain. Mona Would not even acknowledge us. Then was arrogant and condescending- “ yes you gave me the key but i need your name and information or you can not have the key. You must wait till I am finished” Said very angry and loud-embarrassed us. Water temperature in shower fluctuated very hot to very cold if another room was using water. I do Not recommend this hotel. Stay anywhere else. For IDS book rooms early! The hotels fill quickly and this is truly a last resort. Very few nice eating establishments in walking distance. Not a convenient location, long walk to train, bad weather in March.

Mari G