Reviewed 10 October, 2021
Bathroom was dirty and the pullout was stained with what appeared to be urine and phones did not work. Had to walk down to complain and get sheets and blankets to try to sleep on that dirty bed. Staff seemed unfazed and didn't try to change out our room! Very disappointed!
Oh where to begin...
Reviewed 4 October, 2021
So let's start at the entrance door. There was a sign on each door that read "Masks strongly suggested even if you're vaccinated". So were the gals at the reception desk wearing masks? No. Were any of the guests wearing masks? No--now I do understand that it is not the hotel's fault if the guests were not wearing masks, but a good example at the reception desk might help. So I check in on a sort of emergency basis because the Academy Hotel next door, where I had my original reservation, did not accept Paypal Mastercards, which was the only card I had on me. So I had to find another place while I had a raging headache going on. I reluctantly paid $149 plus tax for a room with a queen bed and a pull-out bed which I thankfully didn't need (more on that in later). So after the check-in was complete, I desperately wanted a cup of tea. The coffee/tea station was literally 12 feet in front of the gals at the reception desk. Another guest wanted coffee and was told there wasn't any. I asked if there was hot water for tea in the big thermos on the coffee/tea station, and the response was "I have no idea!" So I took a good 'ole cheap Lipton tea bag, put it in a cup and added tepid water from the thermos, took a sugar packet and a couple of yummy Coffee Mate single serve containers (why would I expect real half and half from a place like this?) and went to my room thinking I could just microwave the water to get it hot, which is what I did. The question is, why can't the receptionists maintain the coffee/tea station while they are working. It is right there, right in front of them. Guests often want coffee and tea at any hour of the day during their stay. So I enter the room to discover tears and stains on the carpet near the door, and a large gray area of the carpet, also near the door. Baymont, please, just rip out the carpeting and put in hard surface flooring which can be cleaned easily. There was a cheap narrow table just inside the door in a little alcove space where the pull-out bed was and it was chipped and stained. Piece of junk one would find on the tree lawn for the trash. I don't expect super high quality furniture, but I also don't expect junk. And then there was the pull-out bed. Oh I am so glad I get to attach pictures. Talk about something that should be on the tree lawn for the trash. Stained. Torn. Worn out. Garbage. I wouldn't let my dogs' fleas sleep on it, if they had fleas, which they don't. Ewwwwww......... I showed that photo to my husband when I got back and his immediate reaction was, "Oh Gawd!" And then, there were no washcloths, just hand towels. I'm sure that was simple oversight by housekeeping so I'll let that one slide. The tub spout was coming loose from the wall. The outdoor pool was just beneath my window and must have been adjacent to the indoor pool as I could see an open door which must have been an entrance door to the indoor pool. Kids were screaming until about 10:00 pm. My complaint is not about kids playing and having fun. It is about the fact that the door was open so everyone in every room nearby could be kept awake if they needed to go to bed early, which I did. I was too tired and too headachey at that point to ask for a different room, but I almost did. And "breakfast" in the morning! Seriously--cheap wrapped Otis something-Meyer muffins, your choice of either banana nut or chocolate chip, or a fruit nutra-grain bar thing serves as "breakfast". All unhealthy, all full of sugar, all crap. That's breakfast for a $149 room? Really? The guests get to choose one of those three delicious breakfast entrees, and only one! There is a sign stating guests may take only one. Oh, which to choose.... These same items could be found a little later on the snack rack for sale, after "breakfast" was over. And the coffee was terrible. All I can say is, DO NOT STAY HERE. I SOOOOO regret not going next door to the Econo Lodge. I Iooked at photos of that place and honestly, the Econo-Lodge looked a thousand times better than this Baymont Hotel, for about half as much money. Maybe it doesn't have a pool and fitness center, but if you don't need those, then it's not an issue. Doesn't mean the place isn't clean and up to date. I sadly paid WAY, WAY too much money for this garbage Baymont hotel.
Baymont is a nice place to stay.
Reviewed 22 September, 2021
Very nice place. Great value. Clean and orderly. Very friendly staff. Leeanne was very friendly and welcoming. The room was clean and comfortable. Best hot tub anywhere. Would go back next time in town.
Nice place to stay
Reviewed 22 September, 2021
Our room was nice and clean at this inexpensive hotel. The staff were friendly, helpful, and accommodating. The hotel's location right off I-25 is convenient for tourists going to Garden of the Gods, Red Rock Canyon, Seven Falls, Helen Hunt Falls, etc.