Candlewood Suites Polaris

Wanted to take a minute to give a great thanks to two of the Front Desk Agents that I had the pleasure of dealing with this week. Sandy performed check in services making me feel like an old friend and continued to do so as we carried on passing conversation each time we had the pleasure. Would like to thank her for her personality and a truly blessed spirit. Also, Joseph served us on three different occasions. If ever meeting a young man in the civilian world that is squared away and a true professional, it has been with him. This young man, who is working two jobs (keeping one out of loyalty) is truly a much need reminder in today's service industry that there is hope and a brighter future.

Check in went smoothly. The hallways were clean smelled good. The elevator had a few pieces of paper no big deal. Room was VERY CLEAN. I looked everywhere especially in the shower. Bed was COMFY & you had 4 pillow choices. Internet was a little slow. I would STAY HERE AGAIN.

The hallways were filthy The elevator was broken Had to clean the room prior to getting comfortable Many guest did not have on mask which was mandatory by the state!! There were pets at the hotel Lots of folks/guest hanging out in the back of hotel

We travel to Columbus quite a bit and over the years have stayed in this hotel. Have no idea what happened to this place but it has to be the biggest dump hotel in the North area of Columbus. There is trash in the hallways, we had to skip around to avoid disgusting dropped food near the elevator, there was only 1/3 of a roll of toilet paper in the room, the phones didn't work, no proper utensils to use in the kitchen, no dishwasher soap, paper towel roll almost empty, the floors were sticky, towel rack missing and the room was disgustinly filthy and the front desk area where you buy things was totally empty. The grounds around the hotel are a trash dump. Cigarette butts are everywhere, empty trash containers thrown all over the grounds, the trash cans outside are overflowing and the staff uses the Covid excuse for the horrendous service. Something else is going on with this hotel. We are convinced there is nefarious activity happening inside this hotel. The clientelle is definitely not business travelers, no way. I don't think it's safe to stay there. We will NEVER stay in this hotel again, EVER. It's sad because it used to be a real decent and dependable hotel. This has nothing to do with Covid yet they used that excuse for everything. Stay safe, keep your family safe, and stay away from this place.

This place is disgustingly dirty. I don't think they've vacuumed the hallways in a month. The elevator floor was filthy (they couldn't be bothered to even sweep it out). I got in my room and went into the bathroom and had to kill a bug. Their downstairs snack area where you can buy things was empty--I had to walk across the street to the hotel there to get a soda. People smoking pot all day every day inside the hotel. Even though they had signs on the door that a mask was required, nobody walking down the halls or getting into the elevator were wearing one, so they obviously don't care about COVID (especially with the filthy common areas). I would NEVER stay there again. I'd give them no stars, but that's not possible.