TripAdvisor Rating
Based on 41 reviews
See all**Property Location**.When you stay at Holiday Inn Express & Suites Columbus Airport East in Columbus, you'll be in the business district, within a 15-minute drive of Easton Town Center and Greater Columbus Convention Center. This hotel is 12.2 mi (19.7 km) from Nationwide Arena and...
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Almost 5 stars
I really like this hotel for the most part. The shower is great. Love the sliding doors. The TV is nice too. And the bed is comfortable. So it checks a lot of boxes. The odd thing about the location here off of East Broad is there are no street lights and Broad Street is a very busy street but for some reason there just aren't any street lights installed I think the street outgrew the area so to speak but you can't blame that on the hotel but if you're not local to this area be careful moving around at night because it's really dark around here. I like everything about the hotel including the breakfast the only reason I can't give it five stars his for some reason the guide isn't working on the TV I don't think it's active and the thermostat on the wall isn't exactly user-friendly but it's pretty close to a 5 * rating for me. they do have a nice pool and outside fire pit area all of that was closed down during covid-19 but you can still tell it's a nice facility I will probably stay here next time I'm in town.
Don’t even
This is by far one of the worst hotel experiences we’ve had. Our family has stayed at many hotels and this one is the worst by far. We arrive and we’re told by the manager who is obviously incompetent of doing his job that the hot tub is out of order and that we should have seen it on their website. It’s not. Then said we can cancel for the price of one night. Only staying one night so obviously the fee would be the price of our entire stay. We proceed to our room to find that the heat is not working. Okay, 2 hours later they got that working. We take our daughters to the pool area and guess what. No towels and the pool room is being heated by ELECTRIC heaters. Water temp maybe 60 at best. We return to our room and realize that there is numerous “extended stay” rooms rented all around us. People apparently living there. Obvious parties and weed smoke through the hallway. Imagine walking down the hallway and your kids saying what’s that smell? AS THE MANAGER IS PASSING US. Nothing done about it. The elevator is on its last leg. Kinda sketchy to say the least. The breakfast lady? Is literally yelling throughout the room. “Is yall good” So frantic. Food? Eat elsewhere. The floors in our room were dirty, stains on the cover. I mean the list goes on and on. Tiles breaking, doors scrapped and chipped, wood and paint peeling. Ask for a refund I know? Nope.
Two separate visits
After staying here as part of a previously booked business trip I will make every effort not to come back. While the facility has been recently remodeled. Maintenance and cleaning standards are definitely an issue. See the attached pictures. Both stays had filthy bathrooms. One smelled sour and both had stains around and on toilets. The second room had someone else’s food left in the mini fridge. When such noticeable items are missed, it makes you wonder what else was missed that you don’t know about. Management needs to perform random spot checks to insure standards are maintained. As a side note while I shared pictures with coworkers, I had no intent to share on trip advisor, thinking it was an exception but after the second stay, it’s clear there is a real problem with this location.
Spend your money elsewhere!
1. The hotel does not enforce its noise policy that is posted. I called the front office multiple times in the middle of the night to report disturbances. 2. Breakfast is blah! Don't even bother wasting your time. 3. My room was on the 2nd floor and consistently smelled like pot. The only plus is that they have a free airport shuttle. Spend your money elsewhere!
Great 👍 hotel.
Great hotel . Place clean. Even the lobby bathrooms. Beds were comfortable. Workout room. Swimming pool indoor and Jacuzzi. They even have a closed in smoking yard. The free breakfast was great. Omelette . Drip bacon. Turkey sausage and sausage links. And great pancake machine. I would come back again.