Costoso y mala atencion
Opinión escrita el 13 de Mayo de 2014
Este hotel es muy costoso y no tiene el equipo adecuado, pase a lavar mi ropa y cuando la pase a la secadora esta no funciono correctamente y apesar de que use la secadora por dos ocaciones funciono y por el costo de la noche no puede ser que pasen estos problemas.
Alejandro Segov... S
Opinión escrita el 11 de Septiembre de 2021
If you don’t ask for anything you should be fine. Also, take your own cleaning supplies. What appeared to be sticky coffee was in the floor right in front of the refrigerator. Luckily, McDonald’s is right across the street. Breakfast there is too expensive if you are feeding kids.
Opinión escrita el 30 de Agosto de 2021
The receptionist and staff were very friendly and kind people. The receptionist I spoke with went above and beyond for me and I just want to say thank you for your hospitality! We were comfortable and our room was nice and clean. Thank you
Better have a back up plan.
Opinión escrita el 6 de Agosto de 2021
Made reservations at the Hilton Garden Inn, Columbus Ohio Airport checking in Sunday Aug 1, 2021. I purchased the 'Park Stay & Go' package because we were to going to Orlando for the week, and needed to leave our car at the hotel while we were gone. We were scheduled to return late the following Friday night, and secured another reservation for Friday, checking out early Saturday morning (in preparation for an early morning outpatient surgery).
Due to rain and lightening in Orlando, our flight was delayed, bringing us in well after midnight. I called HGI to let them know we were still checking in, however I was told that my reservation had been moved to the Hampton Inn.
Tired, now frustrated and angry, not to mention anxious about tomorrow mornings surgery, I questioned why my reservation had been moved to a different hotel without my knowledge or approval. I was told that the hotel had blocked off rooms for a function, and needed my room. I reiterated to the clerk that i had not approved the change, that I had a rough flight, was extreamly tired, and had to leave out early in the morning for surgery in which I would also have an hour and a half drive to get there, plus my vehicle was parked at their hotel. The clerk stated that there was nothing that could be done, and that she was told by the General Manager, Camal Suri, to tell me that she was giving me a room rate discount, and a free breakfast. I was not interested in the discount nor the breakfast and asked the clerk to call her manager. She made a point to say, "She's just going to tell you the same thing I just told you." She then put me on hold and called, but the manager would not accommodate me, nor would she speak to me directly. Now livid, I decided that I would get another hotel outside of the Hilton brand. I first drove over to the Hampton Inn to ensure I would not be charged for the night. The Hampton Inn front desk clerk was extremely kind and compassionate regarding my predicament. Ironically, I ran into two other upset guests that had made reservations for the Hilton Garden Inn, but were also moved without their knowledge. Because of this, I will no longer stay at this establishment. Their total disregard for guest loyalty and lack of commitment to professionalism is unacceptable It appears that the financial gain from the block of rooms was more important to the manager than the commitment owed to myself and others - their loyal guests.
Opinión escrita el 28 de Julio de 2021
The room was dirty no clean towels for days we asked repeatedly for clean towels and for the trash to be taken from the room. we were always told when laundry comes in .in a four day stay clean towels were brought once and they never took the dirty ones to be washed.there was ants everywhere in the room