WoodSpring Suites Columbus Hilliard

Very friendly staff. Extremely clean. The new rooms, workout room, and lobby are amazing!! Would definitely recommend staying there. Centrally located, close to several different restaurants, and shopping galore!!

Very nice management team they work well together. Hallways and front desk area clean. Outside the building always clean , sidewalks and the lawn area very well kept. Always asking is there anything they can do. Andrew the manager has turned this place around in the past three months it’s amazing to see him bring all the employees together and work as a great team. The team strives in keeping all visitor safe during this COVID-19 pandemic.

Been staying at the hotel for almost 3 weeks and have to say it was the worst ever ... they give you different prices and they are never at the front desk .. told them about the black mold and dirt .. they just keep saying tomorrow.. we’ll tomorrow never came .. and told my family we have to leave due to smoke when the whole hotel smells like smoke and the people at the front desk smoke ... even with all this COVID 19 stuff going on .. I would of through an company would show they care .... but they don’t

Our reservation was cancelled prior to our arrival which Saundra assured me her staff would never do (although they told my DH they did) but clearly reading the reviews this is common practice. Be glad if were forced to leave because my DH was found a room. A room where the employees young children were left in the room above all day running and playing because they all live there and staff checks on them periodically through out they day. My husband sleeps during the day, or does at a normal hotel, not here. Thank goodness he works at night because this hotel is the hangout for the staff's "friends" at night. An elderly guest came down while he was waiting for a room to be cleaned ("the other girl wouldn't even have it cleaned for you but I will" and said she'd been asking for a microwave for 3 days, was diabetic and needed to eat. Microwaves are standard here. Staff tells my husband she complains too much so even though she's paid up for a month, they are cutting here loose at the end of the week. There's LOTS more and some shady charging practices which I believe is why they cancel your reservations. They just make up amounts to charge if you don't have a reservation to hold them to. Don't even bother to call Saundra, she got her management degree from a gumball machine. Clearly management is going to deal with the issues other than a standard reply to your review so just stay away. FAR AWAY. Saundra and her friends don;t like guests at their house.

I booked my room for 10 nights a month in advance. I call to tell the hotel that I will be a late arrival I received no answer at the hotel. I drove 6 hours with a horse to the Quarter Horse Congress, unpacked my horse and stuff. When I arrived at the hotel the child came from upstairs to answer the window. She said your reservation was cancelled this morning because we over booked. I said then you will need to get on the phone with corporate and find us a room. She said don't you think you are going to get a attitude with me and tell me what to do. She slammed the door in my face! I go outside to call corporate and her boyfriend who was there with her started screaming profanity out the window. When I got on the phone with corporate they did absolutely nothing to help me but offer me a room with sister company at $500 more. The following day I called the Property manager. She said well we called everyone and told them we cancelled. I swear to you she did not! She then told me she would call me back the next day and a week later nothing. I called corporate again they told me I needed to contact the Chamber. Like they have anything to do with it! ABSOLUTELY THE WORSE PLACE EVER!