Careful. Do not recommend for celebrating Marriage !!!!
Reviewed 14 June, 2020
The restaurant staff was incredibly RUDE, which being our wedding day and having chosen their accommodation to celebrate our special day is incredibly DISRESPECTFUL!!
We made a reservation for their restaurant via phone, and asked them for a special table/decoration for our wedding day. We went there right after our ceremony (all dressed up), and arrived 5-10 minutes late. We were received very unpleasantly and they had not make any arrangements for our table. Furthermore, they made sure to make us feel rushed and unwelcome for all of our time there. The waiter was specially rude. He even gave us a sermon for being late, and sadly enough, purposely wanting us to feel bad. Ironically, we were not even the last group of clients in the restaurant, making it even more unnecessary and out of line.
We were all dressed up and obviously just out of the courthouse. That is not the way to treat your clients any day, but specially not the day of their wedding, particularly when they have honored your establishment enough to make it part of it. We will never recommend this hotel/restaurant to anyone !!!
Bed was used!
Reviewed 13 October, 2019
The bed was not clean. We found hairs, crumbs, spots on the sheet. From outside, it looked fine, but once you raised the cover, it looked very used. Disgusting!
We let reception know when we left for the evening, asking if they could make the bed fresh. Upon our return around midnight, the sheet had not been changed. Nobody around, so we called their emergency number. The lady argued for a long time, saying that we could have brought in dirt ourselves to make the bed look used! How ridiculous! At midnight, all one wants to do is sink into bed - a clean bed! She finally offered the use of a new room. We moved our things next door and finally went to sleep.
The next morning they demanded that we pay a surcharge for the use of the replacement room!
What bad customer services! She even called me a liar! It was a difficult situation, arguing in a language that we are not native in, faced by people who threatened us with fines of CHF 1000.- .
Well, we certainly won’t stay here again in a little hotel run by unpleasant, greedy people.
I even telephoned the police, but the offficer said it would take them a long time to come. By then we had heard that our mother was taken to hospital, so we paid the surcharge and caught the train back to Zürich. Two days later, I still feel sick, that these hotel people couldn’t just hand us tired travellers fresh sheets. I would have made up the bed myself!
Do they provoke this for extra income?
Bad booking experience with this hotel.
Reviewed 12 August, 2019
BE CAREFUL WHEN BOOKING IN THIS HOTEL: On 1st August I booked a double room for the night of 20 August via Booking.com with the option to cancel for free before the 18th August. After the booking the hotel was asking me with direct emails to give them my Credit Card number although they had it through my Booking reservation. Then I realized that they charged my credit card the full amount of the booking althoug Booking.com mentioned that I would pay directly during my stay on 20th August. Unfortunately I had to cancel my stay on the 6th August due to business reasons and the hotel refuses to pay me back the CHF171 they charged me although the writen confirmation of my booking mentions that the cancellation was free before the 18th August.
Picturesque and peaceful
Reviewed 30 April, 2019
The hotel is really nice, not far away from Geneva, in the picturesque village of Confignon. The rooms are clean and spacious, with convenient beds. Public transport cards are also provided free of charge. Monday is a non-working day for the hotel, so ask for an entrance code in advance. There is a supermarket nearby. The bus stop is 3 minutes walk from the hotel and it takes 15-20 minutes to get to Geneva.
Clean and peaceful
Reviewed 18 March, 2019
Great location! Great Price! Great Staff/helpful too! Can't fault the hotel! Will definitely return. This was mine and my friends first visit to Geneva, staff made the trip a lot easier by giving us the best transport links, suggestions on what to do! Love the place!