Hotel not as described
Reviewed 20 September, 2021
Staff was very friendly. That’s the only good thing I can say about our stay. Reservation description says free buffet breakfast. I wouldn’t call muffins and coffee a buffet breakfast. Every morning we were awoken by a noisy family above us. The room doors slam which also adds to the noise. There was so much moisture in the room that everything had rust on it - sink, fridge, lamps. The mattresses were so uncomfortable, I would have rather slept on the ground, except that the floor also felt filthy. Upon arrival, there was hair all over our comforters and sheets were stained which was very disturbing. Overall, I guess you get what you pay for. On the plus side, it was very close to beach access.
Reviewed 13 September, 2021
My girl and I stayed at this hotel when her and I decided to take a vacation, just the two of us. It was very relaxing, the staff was easy to talk to, the location was amazing, the rooms where nice and the price wasnt bad. I know I had fun and my girl did as well. I want to thank you guys for making this trip with my girl one to remember.
Reviewed 9 September, 2021
Great customer service!
Home away from home kinda feeling when staying here.
Safe & great location.
Mr Jay front desk clerk was amazing, courteous & friendly.
Full kitchen with utensils, cups & plates.
Worst Hotel by the beach, will never stay with Wyndham again !!!
Reviewed 7 September, 2021
When we checked in, we weren't even sure that we were in the front desk since there is no front door, there is only a one-sided side door! The young lady was very courteous; she assigned us our room 416. To our surprise as we walked in, we found that the room had not yet been cleaned from the previous guests. The beds were undone and soiled; trash cans were overflowing and roaches crawling on the counters. I immediately went downstairs and informed the front desk. The lady apologized and assigned us a new room 111. The room was better; however, I still found hair on the sheets, the room was dim and appeared outdated. To make things worse, we lost power for about 40 minutes. We contacted the front desk again to make them aware of the situation. Before we went to bed, we went to the front desk again, since I could not bring myself to sleep on sheets that had hair strands. They gave us sheets to change the linens since they no longer change sheets due to COVID. We found another hotel and made the front desk aware that we no longer wanted to stay there and we were very unsatisfied with the stay. We are still EXTREMELY UPSET that I have been charged a total of $1,446 for early check-out fees besides our cost of $361.10. I spoke to the manager, Jay, and he assured me that I would be refunded the early check out fees, but it has now been 3 days since we left and I have yet to see a refund. I will never stay there again, and will inform everyone I know about this disappointment. My family and I were extremely excited for this weekend. We stayed there because we wanted to be close to the beach; however, I will gladly drive and get a decent hotel elsewhere.
Reviewed 25 August, 2021
The staff is nice and helpful. The room is clean and spacious. The hotel is at good location. Breakfast is so so. What’s a pity that the hotel doesn’t have a swimming pool. Overall, we will come back for get-away weekends.