Hotel Puerta Paraiso

Starting at

$ 50

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TripAdvisor Review

Based on 138 review

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The hotel is located in the heart of the city of Cuernavaca, just 45 minutes from Mexico City. Close to the hotel is the cathedral, the historic centre and the government palace. The surrounding area also offers attractions such as monasteries from the early sixteenth century near the Popocatepetl. ...

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Property Info

The hotel is located in the heart of the city of Cuernavaca, just 45 minutes from Mexico City. Close to the hotel is the cathedral, the historic centre and the government palace. The surrounding area also offers attractions such as monasteries from the early sixteenth century near the Popocatepetl. With spacious and comfortable rooms in the city of eternal spring, guests can relax and enjoy the amenities offered. Its proximity to Mexico City represents an excellent option for people who need to travel between the cities. Fully renovated in 2010, there are 117 rooms in total at this charming ci...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Food & Beverage
restaurant
Pool and wellness facilities
Outdoor Pool
several
Elevator
Business Facilities / Facilities
Business Center
No cribs / beds for children availableAcrylic protection between customers and employees in the main contact areasNo rollaway / extra beds availableContactless check-out availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedIndividually packed meals availableNon-smoking establishmentHand sanitizing gel is provided to guestsTemperature measurement available to customersEmployees wear personal protective equipmentEmployee temperature is measured frequentlyMasks available to guestsimposition of interval between guests' stays 24 hoursIndividually packaged meals available for breakfast24 hour receptionSheets and towels are washed at a minimum temperature of 60 ° CProtective clothing available for guestsIndividually packaged meals available for dinnerFree wireless internetGloves available to guestsFrequently touched surfaces are disinfectedIt is possible to carry out transactions without cashWheelchair access (there may be some limitations)Meal service changed to increase securityThe use of a mask is mandatory in the establishmentContactless check-in availableElectrostatic spraying used in disinfectionQuick checkoutUncovered parkingBar / LoungeTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourDon't miss out on recreational opportunities including a sauna and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsTake in the views from a garden and make use of amenities such as complimentary wireless Internet access.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access.Pamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aBe sure to enjoy recreational amenities including an outdoor pool and a spa tub. This lodge also features complimentary wireless Internet access, gift shops/newsstands, and wedding services. Getting tEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.Take in the views from a rooftop terrace and a garden and make use of amenities such as complimentary wireless Internet access. This inn also features a picnic area and barbecue grills.BalconyEnjoy recreational amenities such as a health club and an indoor pool. Additional amenities at this aparthotel include concierge services, wedding services, and a fireplace in the lobby.Business center

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    36

  • Very Good

    20

  • Good

    27

  • Reasonable

    23

  • Bad

    32

Travelers profile
  • Business

    23

  • Couples

    33

  • Solo travel

    2

  • Family

    54

  • Friends getaway

    13

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Worst Hotel of Grupo Posadas

Reviewed 15 december, 2019

Terrible. I selected this hotel because it was the closest place to a wedding we attended, and because my previous experiences with Posadas Hotels was above average, and in some cases outstanding. The maintenance seems to have stopped several years ago. The furniture with scratches, and with dirty appearance. The WC al entrance didn’t worked and later the water running never stopped. Towels and bed sheets were old and showed signs of deterioration showing that the usable time finished long ago.... They were teared and broken. The first impression is that anything worked fine, and everything was dirty. Personnel were nice and are the only positive note to have one of the five possible points. No privacy at all, we could hear the ordinary conversations of the closest rooms. The breakfast was disgusting and the presentation of the buffet invited to urgently escape from the hotel. Grupo Posadas should seriously to consider to eliminate this facility from its franchises, or close it, and move on reconstruction from the roots.

jfabregat

Nice for a short stay or event

Reviewed 23 may, 2019

Nice hotel with 2 pools well oriented towards children. Large rooms and beds but missing furniture to unpack. Would need some refurbishment, specially on the bath rooms. There is no elevator. The hotel is not downtown but isolated at the entry of the city. A cab/car is a must.

Arcadio M

Great hotel

Reviewed 5 august, 2018

We stayed here for 5 nights, good location and everything is nearby. I booked a king size bed room and that is what I got. It had a big flat screen tv as well. The bathroom was clean just a bit small. Everything was good. The customer service was great. The food I'm not really sure because we would eat at the restaurants in the city. I highly recommend this hotel if you need somewhere to stay in cuernavaca, its on a strip that has a supermarket and walmart a new plaza.

gamp20

Animation

Reviewed 8 october, 2017

Great group of entertainers both day and night. Thank you: Chufly, Julio Nice, Hectar Santos, Chiguagua, Candy and Quimito. They all made us feel at home and taught me about their culture and asked about ours. Very thoughtful group

wandalandryscott

Don't stay there

Reviewed 4 january, 2017

For what you get is the most expensive hotel I have paid. The price of the room doesn't go with the quality of the service. First the personal at the front desk does not give you a warm welcome. St night you walk trough corridors without light you need to look for the interruptor to turn it on. The size of the sheets did not match the size of the bed. The photo probes it. The maid leaves the seat toilet wet. You can hear all what others said or "make" in the next room. There are parties and you don't have parking place because it is full with the party guests. Besides we park the car in a small place in the parking lot and we get the car damaged. At the restaurant they serve margarine instead of butter. Well the list can go further, this is really a warning!

IrmaM969