Fairfield Inn & Suites Cumberland

Perfect location for walking downtown & historic sites. Fresh, clean property. Well-maintained, well-designed facilities. Everyone was nice, knowledgeable, and helpful, including friendly front desk staff & staff who got pool ready for swimming with our toddler during pandemic. Thank you Sierra and company! Canal-side view of city and mountains on third floor was very good.

My overall impression was that this was a slightly-better-than-average Fairfield. Its #1 perk is its close proximity to the C&O Canal trail--it's right on the trail. It has one of those complimentary bike wash/minor repair stations right out the side door and you're also walkable to an actual bike repair shop should that be required. There's also a microbrewery just across the parking lot and a lot of other restaurants within easy walking distance. Highly recommend this as a spot to stay for a biking trip. The room itself was pretty tight and nothing to write home about, but the indoor pool was one of the better ones we have seen at a hotel of this caliber. It has a (tiny) "waterfall" that my kids were excited about, the pool water was a nice temperature, and there was a hot tub. Their Covid-19 pool policy was good (only one guest/family at a time) and was actually being enforced properly, which I appreciate as I haven't always seen good enforcement of social distancing at hotel pools during the pandemic. It seems like most hotels either have their pools closed entirely or have given up on trying to enforce reservations. I was glad to see that Fairfield has the pool situation well under control and felt safe letting my family use the pool area. In general they seem to be doing a good job with their Covid-19 policies and enforcement. The current breakfast set-up isn't ideal as you now have to stand in line to order what you want and then an employee gathers up your breakfast items and gives them to you. It can make for a long wait if you hit the lobby at the wrong time and there are a lot of people in front of you. Although I realize they're trying to do a nice thing and still allow guests some breakfast choice, I prefer when there is simply a bagged breakfast ready to be picked up. True, it's a surprise, but it saves a lot of time and there's always something in the bag my family is willing to eat. Hopefully soon Covid will be a thing of the past and this won't even be an issue! I had limited interaction with the staff, but they were friendly and helpful. All in all, I think this is a good choice for a stay in Cumberland.

I have taken a semi-local trip to get away from the house and potentially enjoy some nature in Western Maryland. The hotel itself is well situated close to the highway (despite the complicated U-turn required to get back to the highway). You cannot hear the highway from the rooms, but you do hear the trains going by. The hotel itself is a typical old build Fairfield. Nothing outstanding for better or worse. That said, the rooms are in a dire need for face lift. The shower curtain is torn, the TV is small. But otherwise, the rooms were functional. At the evening I have checked in, to my astonishment, the hotel was sold out. Checking in was kind of a zoo with lines I have not seen in more than a year and overwhelmed one check in clerk. My status was not really recognized and not upgrade was offered (or requested, considering they were sold out). When I got to the room, after unpacking, I have discovered the most problematic aspect of this stay – the room apparently was not well cleaned from the prior guest – there was hair in the shower which was obviously not mine. It was late, and the hotel sold out, so I did not address it at that night. But mentioning it the next day to the front desk clear ended in a shrug and nothing more. If there is something mostly important these days is having a clean hotel room. I only partake the breakfast one day. Of course the buffet is closed, and one has to order at one end of the room and receive the food at the other. This experience could have been dealt better. First the time it takes from order to receipt of food is unnecessarily long considering the food is already precooked. Secondly, people just reach into the behind the barrier condiment sections and just grab what they want and then the server uses the same section to grab items into your clean food. This is not really what I would call a high cleanliness standard. I was almost wished they would have implemented a breakfast bag like I’ve seen in other places. Mask wearing enforcement was not existent by the hotel staff. All in all, average stay at an average hotel. But the COVID response left a lot to be desired.

Typical Fairfield Inn layout in very good condition. Plenty of parking. Best perk is location in heart of downtown Cumberland with river trails and ample restaurants within easy walking distance. Zero complaints. Good value.

The location is very convenient. You can just park you car and walk to the cute / historic downtown or walk / bike on the GAP or C&O trail. Really like places that you can walk to. The entrance to the trails is within a few feet of the outside of the side door. We walked to dinner in the downtown area - they have a well lit pedestrian walkway that goes from the hotel, under the overpass and to downtown. We also went to the brewery that was on the other side of the parking lot - Dig Deep brewery - would highly recommend the brewery. They also had music outside that night. The next day we walked to Base Camp Coffee on the other side of GAP - excellent. On the way back to the hotel we grabbed sandwiches from a European Deli also near the hotel. There is a bike rental shop within feet of the hotel. COVID protocol in place for breakfast - you placed your order and they give it to you wrapped up. Excellent selection for Cumberland stay.