Based on 659 review
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This comfortable hotel is in Cumnock. There are a total of 26 26 at Dumfries Arms Hotel. null may take advantage of the Wi-Fi connection on public areas at Dumfries Arms Hotel. Dumfries Arms Hotel provides 24-hour reception.
Check-out ends at: 11:00
Food & Beveragerestaurant
Business Facilities / FacilitiesMeeting Rooms
Reception servicesLuggage storage
Reviewed 28 november, 2021
This really saddens me to have to write this review as in the main the staff food and service are usually fab. To say how upset I am is putting it mildly, we had booked a reservation for 7 of us to attend for dinner on Christmas day 2021, before we decided to pay any deposits I had asked Sofie the manager at the time would it be possible to order an alternative for 2 adults in our party as they are fussy eaters, I explained that my father in law who is in his 70's and would prefer either fish or indeed a gammon steak, she said yes that would be no problem. Later when I went to pay off my balance I again asked the receptionist to look into this for me and she said she would, she never got back to me. So I went in for dinner today and again, asked the question, the girl on the reception went and asked the cook then contacted her manager (now it seems it's a new manager as Sofie has left) to be told no, due to so many tables etc to serve, which I totally understand, so I asked for a refund as my poor father in law simply cannot eat any of what's on the menu, my daughter also would have preferred an alternative but she could eat the meat dish at a push. To be told I would lose my deposit money, a lot of money, I explained how unfair this is, as after all this is not my fault they are giving me no other choice but to cancel, I haven't yet as I am going to be seeking further advice on the matter. I asked for the CEO's email address and all I was given was a name. Not good enough Dumfries Arms.
Lovely local hotel
Reviewed 16 october, 2021
The entrance to the hotel is lovely large/ clean and well presented. The bar area leads off the entrance hall and has comfy seating and a nice atmosphere. Room was large with two chairs and a table, tea/ coffee/ hot chocolate and biscuits. Clean tastefully decorated. Bathroom was a good size, only draw back was the shower over the bath. Personal choice but prefer a walk in shower, also there are no hand rail. Restaurant, worth booking as it was busy. The food is reasonably priced and portion sizes are good. Would not recommend the burger as is was soggy, very messy and the sauce was a bit much. Breakfast. A few choices, the set full breakfast can be adapted to your choice which they are happy to accommodate extras.
Overall a very good hotel
Reviewed 15 october, 2021
This is an old hotel that has had a massive refurbishment. Our room was very big with a large en suite with a walk in shower. The bed was massive and very comfortable. All the staff were very nice and very helpful. The hotel is quite difficult to navigate with lots of stairs and corridors. If we had stayed more than one night it would probably have become easier. Our room was at the front of the hotel and unfortunately very noisy. For a small town I could not believe how much noise there was during the night and we did not sleep well at all. At some point putting in quality double glazing may help. We ate in the dining room and the food was excellent- very large portions so luckily we only had a main course. I would definitely stay again but ask for a room at the back of the hotel.
Reviewed 4 october, 2021
Room and hotel clean and tidy.Restaurant staff are a bit hit n miss but the food was good. Bar staff and reception staff very good and polite.There is only one other hotel in the town and no other restaurants.
A great hotel
Reviewed 11 august, 2021
Can't praise enough! The staff and service here is great. We had a really spacious twin room with a large bathroom. Everything was spotless,. There were comfy beds and a great shower. Breakfast was delicious and kept us going all day. Had dinner in the restaurant - great food and friendly service