Hôtel Castel Burgond ***

Stopped on the way to Calais from the Alps, and just needed beds for the night. The hotel is clean and tidy, very welcoming and good value. Rooms were functional but spotless, secure car park. Good breakfast, if a bit pricey.

Our crew included 46 people came from New York city. We spent one night at this hotel Castel Burgond (Dijon) and got BAD attitude and services from the check-in lady on Tuesday night, Oct 15, 2019. Each room had 2 guests but there was only one towel. My husband went to asked 3 more towels for our 3 family rooms. She said, “Only one!”. He said we had 6 people, so we needed 3 more. He added if she needed to see the room keys of our 3 rooms. She finally gave him towels reluctantly. The other guests also came down to ask extra towels at the same time. If you do not want to be bothered, then do your job, check the guest lists and prepare the rooms with enough supplies. So we could rest in our room instead of coming down and bothering you for towels. After that, we came to the bar counter (inside the hotel) to ask for some boiling water for our instant noodle soup. (There was no restaurant in the hotel and only one pizza store in the neighborhood). That check-in lady was in charge of the bar too (unfortunately). Before us, there was the other guest who needed some boiling water for his tea. That lady BANGED his bottle on the counter after pouring boiling water in his bottle. Then our turns, she was pouring hot water inside our cups with a heavy face like we owned her something. If you do not want to serve boiling water then said no. Do not serve with the attitude. We said "Thank you" and asked if we could sit at the table around the bar area, she said "No, this table is for bar guest only." (There was no guest at all at the bar that night. If she let us sit, maybe we would buy some drinks). Then we asked if we could sit in the breakfast room, she said "No, go to your room!" (She acted like our parenrs). We walked to the elevator which was the same direction with the breakfast room, she turned her head and looked after us to see if we went to the breakfast room. If you can not smile and do not want to serve people, then do not work in service careers, such as hotel, restaurant, spa.... That lady did not act professionally and did not have hospitality at all. She was unfit for this job. We could not believe we saw someone like her still working in the hotel in France. Besides, my mom and my friend found some dark spots on the mattresses. Is it the signs of bed bugs? Bad experience in French hotel.

Quiet area, free and secure parking, friendly staff, omelettes for breakfast which is unusual. Good sized bedroom and bathroom. Only 10-15 minutes drive to the Dijon-Prenois circuit. Pity the restaurant next door was only open for large groups.

Close to the track and Stand21 workshops, this little hotel is very comfortable as big secured parking is available, also with tesla chargers. There is no restaurant, but they have a selection of ready made plates, a Pizza place is in walking distance if one get there late.

Quiet rooms on 3. floor, good breakfast. Friendly stuff. The beds are good. Bathrooms are a bit old and some things need to be fixed. Child friendly hotel. located outside Dijon close to a village called Daix.