Aloft Dallas Downtown

Wow. Where to begin. We had booked our room over a week prior to our arrival and called the day of, to let them know we would be arriving between 1130 and 1230 am. We drove 5 hours from Amarillo to Dallas and arrived just after midnight. There was a security vehicle parked in the entrance drive making it difficult to pull up and unload. We were bringing several vintage guitars and amps for the Dallas Guitar show the next day and had 2 large carts to haul up to our room. When we entered the lobby it reeked of marijuana smoke. There was a man being escorted out of the building by a security officer for having passed out in the lobby. When I approached the desk the gentleman working immediately asked that I "bear with him", as he was "doing the best he could". I found that an odd greeting. We were given keys to the room after checking in and my husband took our first cart load up the elevator to the 8th floor. In the meantime I went to move the car, as between it and the security guards car, the entrance was blocked. I noticed while the security guard hung out at the front door, there were several people milling around back in the parking lot. It seemed very unsafe. My husband called and said the room was bolted from the inside. He called down to the desk and the clerk went up to investigate. Someone was evidently in the room but would not respond. He stated he would give us another room. After about 20 minutes and a second trip upstairs to the 5th floor, my husband found the room obviously occupied, although thank goodness, no one was in the room. At this point he and I were furious. I came in from the car (against my better judgement) and told the clerk that the entire situation was unacceptable. I asked for his name and his managers name, which he refused to provide. He had no name badge. He began to get very upset and and kept blaming his manager. I had to ask him to calm down and stop being ugly to me. This was not our fault. He then went up himself to check a 3rd room. Came back and said it was 95% perfect. The toilet did not flush well. I said no sir. That would not work. He then called a maintenance man (I assume). To go and look at the toilet. The man came down wearing gold chains and sunglasses...and stated he had fixed it. I said no. Absolutely not. He then called his manager Nicole on speaker phone (I finally got someones name) who promptly cursed in response to his call. She said Oh ©-©! He had to tell her she was on speaker phone. He had mentioned to her that he could "walk" us to another sister property. I exclaimed YES do it. This entire fiasco was just too much. We were now over an hour in and had no room. After another 30 minutes we finally had a voucher to leave and go to another hotel. I then told the clerk I wanted a full refund for the room and parking. He told me I could come back tomorrow and discuss a refund with his manager. At this point I was dumbfounded. I told him to call her back. He put his phone in front of me and said YOU call her. I did. I was told it would take 3 days to receive the refund. I was so exhausted at this point I said fine and we left. The Lorenzo Hotel was the sister property and was a DREAM. From the staff, to the security, to the room. Best bad situation turn around ever. In my opinion the Aloft needs to clean house and hire a new manager and staff. It was a circus. I was so disappointed. Worst part was we had stayed at the Aloft in Sundance Square the weekend prior and it was EXCELLENT. Dallas - we will not be back. Hope you get it together.

I stayed at Aloft Dallas for 2 nights and I loved it. It has a good location , plenty of parking spaces , it is nicely decorated , full of colors and it’s employees provide excelente service . The rooms are very spacious.

I stayed at the Aloft Dallas when I was moving across country from Georgia to California and driving a UHaul towing a trailer with my car on it. I've never towed anything before, and ended up getting stuck in the parking lot the next morning when I tried to leave. The staff really went above and beyond to help me. The GM and two employees (one's name was Ernesto, unfortunately I've forgotten the other gentleman's name) helped me get my car off the trailer, detach the trailer, move it, then reattach the trailer and put my car back on. They really didn't have to do that and I was so grateful for their help! They saved my entire trip. It went beyond customer service - there are just really good people working here. Beyond that, the style of the Aloft Dallas is super cool. The building is a converted commercial loft space so the rooms are HUGE with floor-to-ceiling windows. If you're looking to impress a client, I would 100% recommend this hotel for the aesthetic alone.

A good hotel overall. The room was clean, they offered cleaning services by request due to covid and the one time we requested they got it done. I loved the decor of the room, especially the big shower with a window. The hotel had a strict mask policy , even asking people to wear them in the gym, which was kind of uncomfortable but keeps everyone safe I guess. We chose to park nearby rather than at the hotel as it was cheaper but on the final day when we needed to pack up to car the guy at the front desk let us park there for a few hours free of charge. The only small problem we had was that the room had very thin walls so when our neighbors got a bit rowdy one night we could hear everything, but it wasn't a huge issue.

When staying there the rooms were so humid tropical plants could live there so comfy. As well as finding roaches under the desk and in the bathroom. I had to shower with my shoes on like it was prison because i’m sure they did more sanitary cleaning in prison! Then getting my car window smashed in and a bunch of my stuff stolen not even 20 Min after leaving pretty sure it had to do with staying here! HORRIFYING EXPERIENCE. Its not safe!!