Didn't even stay here
Reviewed 17 January, 2020
I drive for work, out of the last three places I visited, one was closed and two didn't have restrooms. No hotel has ever denied me use of their restroom, including the Statler, the Adolphus, even the Ritz, so I stopped asking the front desk if it's okay, big mistake I guess this hotel is far more exclusive. The guy at the front desk followed me in, demanded I leave, called me a "f---ing f--got" on the way out, and followed me all the way to my car with a handful of even more colorful comments aimed to provoke me into fighting him.
Called the manager the following morning who didn't really seem to care that he has an employee working the front desk (the first interaction potential guests are going to have) following people into bathrooms, slinging homophobia, and trying to start fights in the parking lot. All he did was cut me off and say he'd talk to the employee before I even finished telling him what happened. I get it, I wasn't a guest, I wasn't looking for any kind of compensation; and I explicitly stated that I wasn't looking for any kind of compensation before going into this story, I only wanted to alert the management to their employee's terrible and (frankly) dangerous attitudes. If he had simply asked me to leave the property that would have been one thing, but even though I was complying with the demands that were being made of me, it still escalated to a point at which I was afraid for my safety.
Not even a sincere apology was offered for the homophobia and threats of/instigating violence. It was just very evident that the management doesn't care how their employees represent their business, even if they're endangering the business.
I've only lived in the area about a year and a half, and I'm always looking for cheap hotels for when family and occasionally friends visit. Definitely won't be recommending this location to them.
On a side note, the lobby smelled really musty but the restroom had an ungodly odor, and no soap. For a hotel that reserves first floor restrooms for guests only, you'd think they could keep it clean and stocked.
Reviewed 11 May, 2019
As soon as you enter the hotel the front desk staff greets you with a smile. Great customer service as always. Rooms are spacious and very clean. I got a balcony room this time and the view was fabulous! For the price it was a great stay, enjoyed every bit of it. In Dallas this will be MY HOTEL!
Excellent location, staff. The most I like is the price.It is really worth!!!
Reviewed 7 May, 2019
The price was unbelievable. Location was excellent. Staff was very kind and helpful. They had Tex-Mex sea food restaurant attached the hotel.We had very fun time there and enjoyed.Hotel room was spacious, clean, and quite bed was comfortable. We slept like baby.Everything was cool.
j p p
Worst Hotel I’ve ever stayed in. Not worth the money.
Reviewed 18 January, 2019
Smell of sewrage hanging through out the hotel. Front desk with attitude. No breakfast as advertised, rooms dirty. Loud music, Left after 2 nights. Can’t reccomend this hotel to anyone. Expedia should drop hotel from their listings.
Decent cheap hotel but marred by a bad employee
Reviewed 17 January, 2019
Was actually pleasantly surprised about this place. The area isn’t great and it’s a cheap budget hotel so as always, you get what you pay for. But as one of the most affordable ways to stay in Dallas it is well worth it. At around $50 a night the sheets were clean, the bathroom was clean and I got good sleep. That’s all I can ask for.
That being said I noticed a double charge on my account. Not a big deal at all and I wasn’t even frustrated but obviously I had to talk to the front desk about it to get it sorted out. I talked with Eduardo who was immediately extremely defensive and rude. Which was strange considering I was really polite when asking about the double charge. He was stand offish and rude and sarcastic and didn’t seem to want to help or even care about his job at all.
The owner and mangers at cheaper hotels in bad areas have a tough job. I’m sure they deal with rough customers all time. But when they get a polite repeat customer who travels a lot and are just looking for a cheap hotel and one of their employees is extremely rude and offensive for seemingly no reason to a polite paying customer there is no excuse. I’m sure the owner would not be happy to find out they are losing money from potential repeat customers because of extremely bad behavior from their customer service personnel.
Fire Eduardo and you will get more repeat customers which means more money.
The manager I spoke with later was extremely helpful and resolved the issue. But I will not be coming back here again which is unfortunate since I am in Dallas 4-5 times a year.