Reviewed 25 July, 2021
Managers Emmie and Angela Mose planned our perfectly big wedding, catering, ceremony and reception rooms. Room 727 had great views of the Des Monies area, watching planes land and takeoff, to Seatac Airport. Hotel nearby airport, Westfield/SouthCenter Mall, McDonald's and California Burrito nearby. Hotel staff was remarkable and helpful during our events and stay. Whatever we needed, extra rooms, tables/chairs for events, there was no hesitation!
Do not recommend
Reviewed 7 July, 2021
There is a $15 parking charge. They don’t tell you until you check in. The bar/restaurant is closed. The room has a very strong disinfectant smell. It is overpowering! The room is old/beat up. Lamp broke. Just overall, a not up to par place. Outside did not appear safe. Many homeless hanging around.
Reviewed 1 July, 2021
Hotels and restaurants are having trouble getting enough workers, so where are the managers? At check in the wait was at least 1 hour. There was one person working the desk.
The pool was not clean at all. First thing in the morning it was hazy. Clean the pool for goodness sake! It is tiny by the way.
I got a notice on my car for not displaying my parking pass. Then I am charged for two nights of parking. Please have the guy who put the notice on my car clean the pool instead.
Sheraton and Marriot should be ashamed of this property.
The only reason I gave two stars is for the room. It was nice.
Unfortunate customer “service”
Reviewed 16 April, 2021
I had hoped this quick 8-hour hotel layover would be easy, but it was just awful.
I arrived late at night and parked in the hotel guest parking. The entrance sign directed me toward a locked, exit-only door. When I called the front desk, his answer was “most people go through the front door” and eventually - after too much time - agreed “he would send someone up” to find me. After waiting with no one coming in the cold and sketchy parking garage, I had to call back and confirm that someone was coming. When the guy arrived he said absolutely nothing. In fact, I had to ask him “if he talked” because it was so blatantly rude and offensive. Who just ignores a guest when they are saying thank you and asking questions? On top of this, they did not check my ID at check-in or tell me how to access any of the features (wifi, checkout, breakfast, parking). As a member with status, there was no mention of welcome gifts or points bonuses or complimentary parking - all normal features of having status with Marriott and customary routine practices at every other Marriott hotel. To make matters worse, a different agent in the morning was wearing a mask that didn’t cover his nose!! For someone that checks in and sees many people all day, not being properly masked during COVID is no excuse. The absolute worst Marriott stay I have ever had.
Unsafe and Disappointing
Reviewed 22 December, 2020
I purchased a stay, park, and fly package through the Marriott website. When I arrived at the hotel I was surprised how far away from the hotel it is (almost 5 miles South, in the middle of a very high crime area with no other businesses within walking distance). The website failed to mention they discontinued their shuttle service to the airport. Uber cost $20 - $25 each way. why would you offer a park and fly option without shuttle service? Parking at the hotel is $15 per night, which makes the parking services Closer to the airport, with secured lots and operational shuttles, cheaper options.
While I was away my car was broken into. The hotel did not notify me until I returned. Nor did they bother to pick any of my things up off the parking garage floor. They left everything on the ground, in a puddle of water for at least a day. They did not attempt to cover the window to prevent further theft, nor did they offer any assistance when I arrived back at the hotel.
The desk attendant was unhelpful and unapologetic. He told me break ins are pretty much guaranteed if someone leaves anything in their vehicles. I had left a blanket, a pillow, and an old pair of ratty work boots in my back seat. If I had known break ins inside a parking garage were so common I would have left my doors unlocked to save the window. There was nothing of value in my vehicle.
When I called the following day to try and get additional information so I could file a police report I was met with similarly unhelpful behavior. No one could tell me what day or time the break in occurred. If I wanted security video I would need to call a different number. If I wanted to speak with a manager I needed to call back later.
The room was clean and comfortable; but, there are a multitude of similarly classed hotels, with safer parking, and better access to dining options, much closer to the airport. While the break in was not the hotel’s fault, the way it was handled shows a disappointing lack of customer service. There is nothing redeeming about this hotel. It is unsafe, inconvenient, and has poor customer service.