Best Western Plus Dilley Inn & Suites

I guess from Laredo to Dilley all motels were full from nurses doing a “project” in the area. Another Best Western suggested this location. Nice motel, breakfast was a grab and go bag because of Covid-19. We gave some suggestions to front desk at check-out, she seemed to care nothing about it. (1) We told her the room was not vacuumed throughly as paper was found under foot stole when I pushed it out. (2) one light bulb burnt out by bed. (3) not sure if the handle was going to stay on toilet, husband fixed it. (4) shower has no edge on it so easily water gets all over room, plus no shelf to put shampoo etc. Basically a nice new motel, I would stay again. I am telling you the issues on checkout, because staff does not stay here and without customers telling you how would you know this. Hopefully the desk clerk will say thanks next time!

Rooms were worn down. Beautiful exterior building, but rooms need to be updated and maintained better for the price they charge. A lot of oilfield workers still in the area staying for long periods of time may be the cause of the wear and tear of the rooms, bathrooms, carpet etc... Overall, it was OK. I'll probably find a different hotel next time with better prices.

This is a list of reasons I checked out early. The hall and room don't get vaccumed I drop something and it is covered in dirt and hair from the previous hotel room guest; GROSS. The shower was lose and crusty, the drain had a wad of hair in it and the tiles hurt your feet. I was afraid to drink the water due to the crusty hard water gunk growing in the faucet. The price per night is $50 pernight higher than the holiday inn that is in the next town. Their is nowhere to eat in Dilley Tx so that is one thing. The wifi did not work well enough to use, I called the front desk and they gave me a number to call for wifi help. The number was discontinued. I called front desk again and they told me the manager said that is just how it always has been. That is unexceptionable. I gave up on the wifi and went to sleep around 10pm due to having an early morning. I got a call from the front desk at 11:15pm waking me up. I answered and hung up deciding to cancel my stay the next morning. I was going to stay from 11\8\20 to 11\21\20 but cut is short to switch hotels on 11\14. All venders for Dilley Feed & Grain as well as all associated industry leaders\ integrators have been made aware to avoid your hotel.

3 days in a row- room was not vacuumed nor dusted - obviously need both-told front desk each day-took 3 days to get roomed vacuumed and dusted. Hallways had same crumbs and debris for days. Also, what's with the ropes barring guests from entering breakfast area except for breakfast. Not a very welcome sight. Would not stay here again.

Don't bother with this place. I was stung by a scorpion in my room the day I arrived. Killed it and brought it to the front desk. All staff said was "Oh Sorry about that." The next day, I asked to speak to the manager and Front desk took my room number. Never heard from the manager. Instead, she says, "well at least the scorpion was dead." I said, "No I told you I killed it AFTER it stung me." To which she replied, "Oh, sorry about that." Not once did she say "are you ok? do you need any medical assistance or treatment?" And they had the nerve not to provide any concession or any sign that they care. Never again will I stay here or any Best Western for that matter.