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TripAdvisor Review
Based on 312 review
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AAA Approved /2 Diamonds. We offer a complimentary SuperStart Breakfast, wireless High Speed Internet access, microfridge, outdoor seasonal Pool, fitness room. guest laundry. Property is 100% smoke free for all guests. Conveniently located off Intestate 80. Close to Downtown Sacramento, UC Davis, Tr...
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AAA Approved /2 Diamonds. We offer a complimentary SuperStart Breakfast, wireless High Speed Internet access, microfridge, outdoor seasonal Pool, fitness room. guest laundry. Property is 100% smoke free for all guests. Conveniently located off Intestate 80. Close to Downtown Sacramento, UC Davis, Travis AFB, Outlet Shopping, Arco Arena, Cache Creek Indian Casino, Napa Valley Wine Country, Lake Tahoe.Business Center with WiFi.
Check-in starts at: 15:00
Check-out ends at: 11:00
Values realeated to administratives fees are already included at the moment of purchase at the HURB website. Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Concierge
TripAdvisor
Excellent
90
Very Good
85
Good
64
Reasonable
33
Bad
40
Business
60
Couples
47
Solo travel
57
Family
103
Friends getaway
23
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Reviewed 6 February, 2021
The bed had filthy soiled sheets, with bright orange stains as well as other stains. We were unable to reach anyone in the office by the house phone and by going to the front office. We then started calling from our phones and finally someone answered only to be met with rudeness. Scolded for being in the room and not going to bed until now, implying we made the stains. They refused to give us any names, refused to meet in person, refused to come up and check out the room, would not provide any housekeeping, new sheets or change to a clean room. After hanging up, they called back and said they put clean sheets in the hallway for us to pick up. This process took over 2 hours. It was by then past 1 am. I could have slept in the car, tried to go to another hotel and pay for another room... but I was tired. I made the bed, grabbed my own blankets... putting one over the sheets and one on top of me and went to sleep. To this day the refuse any accountability and went so far as to say they were "courteous" at all times. I travel quite often. This room was not cleaned. There was barely any toilet paper... about a quarter roll. After going through all that, I was not about to call them again. I used my own wipes. I have never experienced anything like this, from the horrible room conditions to the complete lack of consideration and accountability from the staff. This is a time of COVID. Cleaning should be a given. To not even receive an apology, to be scolded for being in the room and not turning down the bed immediately, to being accused of lying, to literally beg for clean sheets at a minimum.... I have no understanding as to how they validate treating customers like this, especially during these tense times with COVID issues.
Laura_Hend926
Reviewed 16 March, 2020
The front desk had a problem with me using my debit card and try to tell me I have to use a credit card when every time I stayed there and use my debit card so obviously if she had a personal problem with me. There was trash in the room in the corner, there were spots on the sheets and towels. The front desk had a problem with me using my debit card and tried to tell me I have to use a credit card when every time I stay there I use my debit card so obviously she had a personal problem with me. There was trash in the room in the corner, there were spots on the sheets and towels. Don’t stay here because they will get mad and then you if you make a mess like is it at the housekeepers job to clean up the mess right? Super eight is terrible
queenbratbee
Reviewed 2 March, 2020
This hotel is conveniently located near Davis but much less expensive than the Davis properties. The room was clean and the bed was comfortable. The pillows were not very good and there weren't enough of them. The breakfast was a disappointment. The male employee who checked us in was not friendly. The woman the next morning was very nice and personable. I would stay here again due the good price. It was comfortable enough for a one-night stay.
pwillard
Reviewed 5 January, 2020
Worst customer service ever experienced. Rude Manager.. Heater didn't work in first room they gave me and in the second it made a loud rattling noise... 3rd room they could not get the door to open.. finally i make it to the forth room . Checking the heater first... finally settling in on the forth room... the faucet in bathroom leaked the drain in the tub shower was broken and the shower curtain was about to fall down. Room was clean but run down needs work. When i ask the manager about about a discount for all our trouble she went off on me yelling they already are discounted rooms and if I dont like it maybe I should stay someplace else and i replied i would certainly never stay here again and will be sure to tell all i could about this horrible experience . DO NOT STAY HERE .. should have have known something was wrong there was only 6 cars at the hotel at all times .. never saw another sole all time we were there (big red flag.).. STAY AWAY
dbcooper20
Reviewed 10 December, 2019
Bed was hard, breakfast was not satisfactory. The shower head needs a good cleaning. We ended up going to the local Dennys to get a nice warm breakfast. All the facility offered was yogurt, pastries and cereal. Nothing warm. I wish they had better quality bed mattress. We both woke up with sore backs.
Linda L