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Located in the heart of the city of Doral, 6 km from Miami's two largest shopping centres: International and Dolphin, business parks and next to a plethora of entertainment choices like sports bars and trendy restaurants. Miami Beach is a 20-minute drive away. Only 11 km away from the International Airport, offering complimentary shuttle service. The guestrooms have soundproof windows, custom mattresses, LCD TV. Hotel facilities include 24-hour check-out service, a newsstand, bar, restaurant, Internet access as well as room service and a car park.
Check-out ends at: 11:00
Poor Customer Service.
Reviewed 16 january, 2022
My wife and I arrived at 6 pm on a Saturday night in January. We were expecting to check into the club level and then stop down for a light snack and drink - which we paid extra for with the club level for complementary hourdourves, a cocktail and breakfast.. Front desk person gave us keys for 265. We went and they didn't work. We went back to the desk. She remade them. We went back to 265. The key worked and we walked in on someone already in the room. We went back to the desk for the third time. She transposed the numbers the first 2 times and this time sent us to 625. We got down to the bar area (club level was closed). We were seated; and proceeded be ignored more than 10 times by the only server walking by. The light finger foods were nearly empty. Finally a gentleman server from the dining area brought us diet soda when we called him over while we waited for the server. Still nothing. 8 more minutes. Nothing. We called him over. Asked him to get a drink. He took the order, then came back saying the margarita asked for wasn't a free cocktail. Also it seems the kitchen was now closed. We went to the desk for some satisfaction. I asked to have our extra 30 dollars for club level get comped. I was turned down and told all they could do was give us 2 cards for free cocktails which apparently doesn't include a very common cocktail. We briely visited the pool. No towels and no indication where to get them. Overall I report the customer service to be poor. I would not visit here again nor would I recommend it to others
Nice, thougha bit dated. Good breakfast
Reviewed 2 january, 2022
Luxurious place, but feels like 1990s luxury.....has the type of artificial smell and feel that luxury hotels in my dads era used to have. The breakfast was nice, and getting the daily club deal for the family (which included breakfast) was a great idea.
Reviewed 29 december, 2021
Not quite a Intercontinental experience. Service is awful. I asked for 3 plates to warm up my breakfast and I waited for more than 1.5 hours - they still didn’t come. I called three times to inquire about it and couldn’t leave the hotel while waiting - over 1.5 hours!!! This is our last day in Miami and I planned to do a lot of sightseeing - all in vain because of this! I asked for a manager to make a complaint and was told there is no manager onsite during COVID. The front desk gave me $50 food credit at the restaurant in compensation but I was charged a mandatory service fee (18% even for takeouts)! I asked the reception to waive the tax and fees on this $50 food to go and she said the restaurant could. And then I went to the restaurant and asked for a manager and she said she couldn’t - such a bad experience and total waste of time!!!
Missed the mark.
Reviewed 14 december, 2021
I used my free anniversary night for my pre-cruise stay and I really was underwhelmed. The website listed a shuttle, but then also posted that the shuttle was suspended. Then the Facebook site posted about shuttle service on November 21, so I thought I was in the clear using the shuttle. When I arrived at MIA late Friday, I called and was told there was no shuttle. Uber made $35 off me, then I mentioned this to the front desk. Their reply was "we should find out who runs that page". I then messaged the Facebook page and, as of today, still haven't recieved any response, AND the post is still up, deceiving potential guests. The TV went out temporarily, the handle of the bathroom door came off while closing the door, ripping my nail off, there was trash left on the bar facing the bathroom, and the nightstand closest to the bathroom was disgusting. The only bright side was the pleasant breakfast the next morning with well made, nicely priced mimosas. But that's not enough to send me back - it was so disappointing that I just passed up a stay at Boston's Intercontinental because I don't want to waste my points and be disappointed again.
Quiet stay near the airport
Reviewed 13 november, 2021
We stayed here for two nights while in Miami. The bed was comfortable and the room was clean. Parking was generally okay, but there was an event there one of the nights that made parking a challenge. While this hotel was right in the landing path of the airport, we could not hear the planes in our room. Huge plus for this hotel. There is one major complaint I had with this hotel being a hotel of this class. The "gift shop" was a closet size room with two vending machines - one for drinks and one for snacks. I walked around the property at night to get my miles in and felt relatively safe.