Comfort Suites

The hotel is on the older side. Place was very clean but in need of a serious update. The couch in or room was definitely beyond its life expediency and needs to be replaced. The full beds are definitely on the small side, little to soft for my liking. They allow dogs which was a plus since we were traveling with our pet. The made it a fact to say the included breakfast. OMG it was a joke a bag with a breakfast bar,apple juice and a fruit !! No tea,No coffee !!! Very disappointing !! Understand COVID19 and all but this is over a year now get in the game or out of it !!! Step up !!! First night a lot of noise from the parking lot called the front desk and they took care of it. Definitely you can hear the noise for the highway.

I have been a loyal customer of Choice Hotels since 2005 and very saddened by my recent experience at one of the Comfort Suites locations in Dover, DE (1654 N Dupont Hwy). I booked two nights at this hotel yesterday using the points and cash rate. The reason I selected this specific location is because the room I chose included an in room whirlpool. When I arrived at the hotel I was given a regular King room without the whirlpool. I spoke with Dimple at the front desk who said their hotel policy is not to allow customers to book the whirlpool room by paying with points and cash. I explained that I booked the room directly through the Choice hotel app and was allowed to select and book that specific room which is the only reason I was visiting their hotel. Dimple checked and confirmed they didn’t have any more whirlpool rooms that night but she would leave a note for the manager (Mr. Patel) to move me into the whirlpool room for the second night of my stay. Since she promised to change my room the next day I told her I would stay at that hotel instead of canceling my reservation. This morning I received a call from Mahesh (general manager) at 11am(doubt it was a coincidence he called me at checkout time) who very rudely told me that he had a note from Dimple about my room change request. During this conversation Mahesh spoke to me in a disrespectful tone and volume and said he is not switching my room because of their policy to not give the whirlpool rooms to guests who pay with points and cash. I explained again that I booked that specific room directly through Choice hotels and that Dimple promised me the night before I would be moved into the correct room for my second night. Mahesh said there was no way Dimple said that to me and it didn’t matter because he wasn’t changing my room. He also used these phrases several times throughout the discussion: “first of all” and “that’s the end of it” when trying to argue with me instead of doing the right thing for a long time customer. I was so shocked of how he was speaking to me that I actually had to stop him and ask him if this is how he normally speaks to his customers. I felt so disrespected and feel Mahesh acted in an unprofessional and unethical manner. I decided to not stay at this hotel for a second night because of the horrible service I received from the “leader” of this hotel. I filed a formal complaint about this experience with Choice hotels and hope someone at the corporate level takes action on the behavior of their employee, Mahesh. He does not display the characteristics of someone who values customer relationships and should NOT be in position where he is the representative of the Choice Hotel brand.

the hotel it’s self is really good far as the rooms and all but they block hdmi outlets in there tv so you can’t hook up any of your own devices. it’s sad i have to sit here and can’t watch tv without commercials. my kids cannot play their video game and that is horrible because they are just kids. DO BETTER COMFORT SUITES!! ALLOW HDMIs. you’ll get a lot more stars👍🏾

Walls are paper thin. Could hear the people in the room next to us having sex. Between their noises & the headboard banging on the wall it was absurd. I had 2 young kids staying with us. I had to bang on the wall to get them to shut up. The smell in the room was horrid. Smelled liked pinesol & mold. Beds were so uncomfortable & the pillows were even worse. Fold out couch was filled with crumbs when we opened it. TV guide didn't match what was actually on TV. Doors slammed so loud and that's not fun when it's 630 am and there are multiple doors closing at that time. I wouldn't recommend the hotel and I wouldn't go back. Will gladly find another place to stay

My son who has Autism is only 7 years old, was scolded as he was bored waiting on our room we attempted to check in at 4 pm on August 31st they treated us horribly screaming and yelling even yelled at a Amish couple telling them to stay away from the water that it wasn’t fresh. Their pool is the size of a box looking like a little hot tub we walked out as they would not allow me to speak to the general manager and gave me a generic BUISNESS card.We walked and stayed at a better hotel