Al Seef Heritage Hotel Dubai, Curio Collection by Hilton

Starting at

$ 150

Interior Entrance
Lobby Sitting Area
Room

TripAdvisor Review

Based on 444 review

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Hiltons Commitment to You During COVID-19 ” Weve updated our reservation and cancellation policies, extended Hilton Honors Points and status and may be requiring face coverings, temperature checks, health declarations and use of mobile contact tracing at our hotels around the world. Please visit our...

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Property Info

Hiltons Commitment to You During COVID-19 ” Weve updated our reservation and cancellation policies, extended Hilton Honors Points and status and may be requiring face coverings, temperature checks, health declarations and use of mobile contact tracing at our hotels around the world. Please visit our dedicated COVID-19 page for the latest and before traveling.Embrace the rich culture and enchanting style of the city at our Al Seef Heritage Hotel Dubai, Curio Collection by Hilton. Located along Dubai Creek, our hotel features traditional architecture and natural colors for an authentic and relax...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Food & Beverage
restaurant
several
Elevator
Transport options
Garage
Reception services
ConciergeLuggage storage
Acrylic protection between customers and employees in the main contact areasContactless check-out availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedIndividually packed meals availableNon-smoking establishmentHand sanitizing gel is provided to guestsLaundryTemperature measurement available to customersEmployees wear personal protective equipmentEmployee temperature is measured frequentlyimposition of interval between guests' stays 24 hoursIndividually packaged meals available for breakfast24 hour receptionSheets and towels are washed at a minimum temperature of 60 ° CFree wireless internetFrequently touched surfaces are disinfectedDry cleaning / laundry servicesWheelchair access (there may be some limitations)Reception with wheelchair accessIn-room accessibilityContactless check-in availableSupport for excursions / ticket purchaseMultilingual teamBreakfast available (surcharge)Street parkingWheelchair accessible bathroomEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesFree self parkingTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this lodge include complimentary wireless Internet access, baTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsPamper yourself with onsite massages or take in the view from a terrace and a garden. Additional amenities at this Colonial bed & breakfast include complimentary wireless Internet access, concierge seTake advantage of recreation opportunities such as a fitness center or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless Internet access, Take advantage of recreation opportunities such as a 24-hour fitness center or take in the view from a terrace and a garden.Enjoy recreational amenities such as a health club and an indoor pool. Additional amenities at this aparthotel include concierge services, wedding services, and a fireplace in the lobby.

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    312

  • Very Good

    71

  • Good

    23

  • Reasonable

    14

  • Bad

    24

Travelers profile
  • Business

    30

  • Couples

    139

  • Solo travel

    44

  • Family

    76

  • Friends getaway

    51

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Incorrect evaluation, bad service, undeserved value compared to the service, no respect for time and appointments, bad m

Reviewed 1 december, 2021

The service is extremely bad !! imagine, I entered the rooms with my family after 7 hours and after a long struggle, and because there is only one driver, you will parking your car by yourself, and for simplest service its takes at least an hour

عبدالله بن محمد ا

Worst experience at a Hilton ever

Reviewed 29 november, 2021

We Never experienced such a bad stay at a Hilton. Not only that the check in for 3pm wasn’t ready… There was also no hot water in the shower, no espresso cooker, the safe didn’t work and there was soap in the shower from previous guest. Really disgusting! Additionally the housekeeping didn’t show up when asked for. But the worst: Our bed wasn’t made and no fresh towels were provided the second day of our stay + the day we left we asked for a service to pick up our luggage from the room (which took them 40min!) and they didn’t manage to call a taxi during this 40min. We did then by ourselves since the plain didn’t wait of course. Really not worth the money at all!!! It is more like a 1 star hotel. Staying at an Airbnb would’ve been a better choice.

960nadiaj21

Beautiful design with Dubai heritage in very good location of old town

Reviewed 23 november, 2021

We stays for 6 days. The property is beautifully design and built, but staying in the hotel we need much more. The room needs big maintenance especially in M&E so many things were dysfunctions. In room amenities are limited such as only 2 mugs in the room, no any glass nothing else. No shower cap, Nespresso machine was there but no capsules etc. No room service in the hotel even it was shown in hotel service with menu, they ordered from outside and it took an hour even they informed 25 mins at beginning. No information flowed in the service, we asked about laundry, they have to find information for a while before replying they can provide the service or not, we ask the hotel to book RT PCE test but when we asked on the day we book, they did not know anything. Housekeeping were 2 gentlemen and it seemed they were never be trained, they did what they could but it was not good at all, no cleaning at the terrace, water stain still was the same etc. Anyway the staffs tried their best, but they need people who can manage well the place. Jason the night shift was very nice, Mohammed, the buggy and bellman was very helpful, he tried to fix the things after he listened to our complaints. Highly appreciated. it was very sad to see this beautiful hotel mismanaging and running down

AmberCloud

Beautiful building but terrible service

Reviewed 21 november, 2021

Hotel building and area are beautiful but the staff and service are literally the worst! Anything at all is at best met with indifference and at worst rudeness. The rooms are very spread out and a long way from reception and you have to call for a buggy pick up. 95% of the time they didn’t answer the phones and if you occasionally managed to get through the promised pick up rarely arrived. I had to wait 2.5 hours outside with my cases for a buggy to arrive to pick me up to check out, and must have called 15 times along with the housekeeping staff calling 4 times. My room was not cleaned at all during my 4 day stay, and I just gave up and bought my own water etc. Breakfast would have been nice with ok food, and the place is pretty but again staff were so surly and rude so we only went once and elected to buy our own despite it being included. There is no restaurant for dinner, and most of the restaurants in the area were closed so since we were busy and on a work trip we ended up with a Starbucks sandwich most nights when normally we could have ordered room service in any other hotel. My room was pretty but very dark and faced a very noisy shop and tourist area so I couldn’t sleep until they had closed late at night - not great for the most expensive suite advertised. The hair dryer didn’t work and despite calling reception it was never replaced. Sadly what could be a really lovely hotel leaves a very bad impression and I would never come back especially given how expensive the rooms were we expected a lot better.

91amberlyv

Heritage experience in Dubai

Reviewed 18 november, 2021

Hotel is located in historical area of Dubai so you get to experience the authentic arabic living. Rooms are nice, modern equipment which looks like it is from the past - very cool for insta stories. Dont recommend booking the creek view - not wort it and does not guarantee you get a balcony

Alica R