Dubai Palm Hotel

Starting at

$ 53

TripAdvisor Review

Based on 127 review

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Dubai Palm Hotel is located in Deira, within walking distance from Al Ghurair Centre and Reef Mall. All of the spacious accommodations feature an individually controlled air conditioning, satellite TV, mini-fridge, hair dryer and IDD telephone. Safe deposit box is available at the reception. The hot...

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Property Info

Dubai Palm Hotel is located in Deira, within walking distance from Al Ghurair Centre and Reef Mall. All of the spacious accommodations feature an individually controlled air conditioning, satellite TV, mini-fridge, hair dryer and IDD telephone. Safe deposit box is available at the reception. The hotel offers 2 restaurants and several night clubs that are located at the mezzanine floor. In room dining is also available via room service. Major attractions in Dubai include the Dubai Mall, Burj Khalifa, Mall of the Emirates, Gold Souk, Madinat Souk, Dubai Museum and the Palm Jumeirah. The Dubai Pa...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services
Concierge

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    7

  • Very Good

    17

  • Good

    21

  • Reasonable

    28

  • Bad

    54

Travelers profile
  • Business

    32

  • Couples

    29

  • Solo travel

    23

  • Family

    15

  • Friends getaway

    12

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Horrible customer service and horrible rooms

Reviewed 27 june, 2021

I just arrived couple of hours ago and I can already say that I made a huge mistake taking this hotel. The moment you enter the hotel, you feel unwelcomed. The reception staff was totally unfriendly and arrogant. The room was stinking of cigarettes. And the carpet is filthy. I had asked the reception to either clean my room or change it to which the reception staff blatantly replied saying I don't have rooms available. I knew he was lying as I checked online again and there were rooms available. Due to an emergency I had to take a room here for 4 days and the prices were affordable online. But that was a big big mistake. I would personally never ever recommend anyone to stay here again. This is my first and most DEFINITELY MY LAST TIME IN THIS HOTEL. #dubaipalmhotel#horribke#poorcustomerservice

ashwin a

HOTEL IS ONLY TAKING MONEY AND NO SERVICE IS OFFERING

Reviewed 10 june, 2021

i am a travel agent from India and my guest had booking from 9th June for 11 nights and we informed hotel well in advance guest will arrive on the 12th but hotel is so adamant that they said guest have to make new booking again and they didn't even want to refund for the old booking. They are trying to make money only and i am sure they behave same way to their guest as well which make the review of the hotel horrible by the other traveller as well

Daydream249338

Perhaps absolute worst hotel we have visited and seen!

Reviewed 1 january, 2021

Stayed in Dubai a lot longer than anticipated and end up changing hotels several times and going where sale is. We tried to stay withing 4 stars and may be 3 stars on some cases. But this hotel is rated 3 stars. Let me be clear, we stayed in other 3 stars and even 2, and I have never seen anything more disturbing than that hotel. Why 9d this hotel 3 stars? How did they manage that? 1. From receptionist was super not friendly and total unprofessional. 2. The hotel smelled awful 3. Offer no parking and no front personal to guide or help you at least unload your car etc 4. The will refuse to five more than one key, the one you put to make room light up. 5. The lobby is so filled with many people, where everyone looking at you in a weird way as you are from a different planet. Where there many clubs and /or bazzar cheezy bars or not sure what as you are in a very trashy street corner. All that and not entered the room yet 6. The rooms are dark and carpet is brown since you can tell how dirty it is. The room smelled awful, between some kind of strange combination of spices and literly poop smell. 7. Room of course didn't have water kettle or any Cafe or tea. 8. Every hotel in Dubai charges 10 or max 15 Dirham for tourist fee, exceot this one It charges 20 Again, my question is: how do they get 3 stars ratings? Who gives them that? For example we stayed at ibis styles who is categorized as 3 stars... Are you kidding me? If ibis was 3 stars, then Dubai palm should be -3 stars

stc2021

Kuwait

Reviewed 20 august, 2020

Hotel is fine Reception staff are very bad attitude, no experience how to deal with the guests I suggest to hotel management to give training to most of Hotel staff on the way of hospitality and how to deal with their guests Thank you

OSAMABAKHIET123

BAD Experience

Reviewed 17 february, 2020

Hotel room stay was ok. But i prefer don't go with family. Because open bar at reception area and anyone can come and go anytime.Its like a railway station ambiance.staffs were not good from room service.

hariskp90