Hawks Cay Resort

We recently returned from an extremely disappointing trip to Hawks Cay. Given the amount of money we spent, I feel a responsibility to share our experience so that others know what to expect. Here my list of pros/cons: Pros: Beautiful property; outside of the horrible view, the room was fine; my kids enjoyed their night at the kid's club. Cons: room not ready when we arrived; the view from our room was the back of a building on which an ocean scene was painted; it was like a dungeon, and we could not have our windows open because of the alley between our window and the building where employees would occasionally walk by--I would never have booked the room if I knew there was absolutely no view; the resort was extremely understaffed, and while some staff were helpful and friendly, many were indifferent and not helpful; we were staying 7 nights and requested that the room be cleaned 3X. It was only cleaned once, even after multiple requests. My husband finally started taking fresh towels off the cleaning cart and got a big trash bag to place our overflowing trash since the front desk did not relay our requests to the cleaning staff;the pool closed at 7:30pm, which was super disappointing to our kids; the drinks and food were mediocre; service was okay; the pool area was gross by early afternoon with food and cups on the ground; the resort was overcrowded and almost impossible to get a chair/umbrella unless you got to the pool very early.

We arrived at Hawks Cay on 5/7 paid close to 450.00 a night with the resort fee. For that you received no housekeeping, disgusting pump bottle shower amenities that others have used no refresh on towels unless you asked. The restaurants had no good choices of the catch of the day and smelled fishy hardly any one in the restaurant. Drinks at pool and bar extremely expensive. Sheets on beds did not fit. My husband and I had our wedding there 36 years ago so sad to see such a beautiful place go down hill. Not to mention the money we paid for very little service and poor quality. Then we see in October they offer a rate of 179.00 plus the 50.00 a night resort service which you get nothing for no service!! They use to have an amazing food experience, beautiful amenities Keys style in the room and great service.. don’t waste your money like we did .. there are other places for way less with much better service so so disappointing we were excited to go back to celebrate but left feeling ripped off!

Well it was some positives and some negatives. The positives: our villa was updated and clean. The Coral Cay kids area is great. Parking was easy, staff were friendly. Grounds well maintained. The negatives: our next door neighbors had loud parties EVERY night past midnight ourdoors with loud music, bad language, drinking games (they were definitely underage), yelling, and firecrackers. The front desk didn’t do anything when I called. Our final bill was an overcharge of about $128, the front desk assured me they were fixing it and would email a final updated bill, but that has not happened and my card still shows the wrong charge. The resort is grossly understaffed, with areas totally closed due to staffing, no housekeeping, usually nobody at the front desk, and nobody monitoring the crazy music and parties at the pools (especially the kids pool). I’m ashamed at some of the language, music, and behavior that my young children witnessed while in Coral Cay at the kids pool and all night with the parties. Overall, we probably wouldn’t return since it wasn’t an appropriate resort for young children. Plus I don’t like big overcharges that still haven’t been corrected despite 2 trips to the front desk.

Our reservation specialist Laura, was very accommodating when reservations are made. I took my entire family 8 adults and 7 grandchildren ages 2-11. The attractions we want to give a big shout out to Captain Hawk. The pirate show was great!. The dolphin encounter excellent . The other attractions bombed. Never made it to sandbar we attempted but we finally had to turn around captain could not find. Snorkeling water was rough half way out it was announced"if you are a child this may be too much for you" may I ask why we were they sold a ticket? Only 2 restaurants on property that serve lunch and dinner. The Food is very good. The houisng has limitations. We had two houses. very dated and not well cleaned. We were entitled to one housekeeping for our stay and we never received. We had maintenance issues that were never addressed. The water is beautiful. Pool and lagoon great. We stayed 5 days and it was plenty. The front desk and wait staff very courteous, but if you have a problem good luck getting management to answer your call. Tiki bar at the pool has good lunch options. We went into Marathon two nights for dinner just to take a break from Prime and Angler and Ale. If accommodations were better maintained and cleaned I would give resort a 4 star. Children had a very good time especially with Captain Hawk and Dolphin Encounter. Do your homework on the other attractions. We were never given options.

Our visit to Hawk’s Cay was fun for the family, but we won’t be back. We stayed in a Harbor Villa, and arrived on a Saturday. We arrived around 6 with three small children, and had to wait for our Villa to be cleaned. Once we were permitted in our unit that had been “cleaned,” the floors were filthy. The unit was uncomfortably furnished, and the ceiling fan on the porch was not usable. The downstairs bedroom was extremely small, and the closet was locked as the owner’s closet. We had 3 bedrooms, two closets, 10 coat hangers. No hair dryer was in the master bath. The ice maker made very small amounts per day, so we bought ice. There were not enough utensils to set a table for six people. We had one small pot, one medium pot, a skillet, and a baking tray. It’s hard to cook with so few supplies. We had no hot pads, oven mitts, bottle opener, or cork screw. The service was terrible. We had no washcloths when we arrived, and they were finally delivered on our third day. They ran out. (You have to be kidding.)The children’s activities were a joke. They were poorly planned and even more poorly executed. For example, “Walk the Plank” consisted of one turn per child going down a slide, sfter which the pirate left. Items in the scavenger hunt were placed out of reach of the smaller children. (Really?) We were here 8 years ago, and the difference is mind boggling. So much is out of date and poorly maintained. The kids enjoyed the pool, and it was well maintained. The entertainment at the pool was fun. Bottom line: Hawk’s Cay is not worth the prices that they charge. It's an outdated, poorly run resort with lovely scenery and nice people.