Based on 233 review
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This hotel enjoys a central location in Dulles, lying close to all area attractions. The hotel is situated within easy access of the airport, making it a convenient choice for business and leisure travellers, as well as those seeking a relaxing setting in which to unwind before or after a long flight. This charming hotel enjoys a contemporary design, welcoming guests into the elegant surroundings of the lobby. The eloquently-designed guest rooms offer a peaceful setting, in which to work and rest in comfort. The hotel features a pool, whirlpool and fitness centre, catering to visitors' leisure...More details
Check-out ends at: 11:00
Pool and wellness facilitiesTake time to pamper yourself with a visit to the full-service spa. This pousada also features complimentary wireless Internet access, tour/ticket assistance, and barbecue grills.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Skiers will be in heaven, but there are recreational options available for non-skiers as well, including a wa
Business Facilities / FacilitiesTake advantage of recreation opportunities such as an outdoor tennis court or take in the view from a terrace and a garden. Additional features at this bed & breakfast include complimentary wireless I
Loud party next door that never stopped.
Reviewed 15 october, 2021
The hotel is fine - very large and spread out. Basically what you expect from an airport hotel. It is clean and the staff is polite. My son and I stayed one night at this property on Sunday 10/10/21, and unfortunatley, had a bad experience. I am a Marriott Titanium level member, and used my free night to book a room close to the airport. We arrived around 8:00pm and checked in to our room, 3411, which had an adjoining door to what must have been a suite based on the amount of people in the room. At 11:00pm I had to call the front desk to complain about the noise level. I was assured they would take care of it. The noise never stopped - loud talking, laughter, the opening of beer cans. It was as if we were sharing a room with these people. I could understand every conversation verbatuum. At midnight, I called the front desk again and told the same story, they would send security. The noise never let up. Security may have showed up, but the party was never broken up, the noise never stsopped. At 1:00am I requested a new room. We packed up, went to the lowest floor, given a handicap accesible room. Frankly, I was grateful for the quiet. It goes without saying that I did not have a restful night, and I am not a happy customer. It is a shame that I wasted my free night on such a bad experience. Marriott needs to be assertive about parties, especially as they disrupt restful stays for customers.
Friendly Time Machine to Hotel 1970
Reviewed 8 october, 2021
Ambassador Bonvoy, first time to this property. Friendly staff, spacious lobby, convenient location and shuttle. But my word is this an old hotel. If you yearn for the nostalgia of the spacing and accouterments of hotels 40-50 yrs ago, this is your place. Rooms are *tiny*. Hallways are *tiny*. Doorways into the room are *tiny*. Bathrooms are from 40 yrs ago. Lobby is on the second floor. The first is subterranean. Nixon is President. I kid. But you get the idea. Westin is a better bet.
The Very Worst Customer Service
Reviewed 25 august, 2021
I have stayed at this property in the past and will absolutely never do so again! I have encountered what I believe to be the very worst customer service experience from the front desk to the billing department who can not figure out how to sort a simple billing error. Call and get transferred to voicemails for people that do not return the call, when you finally reach someone, they can not figure out what to do and then get transferred to yet another voicemail…..not good at all! Even the Marriott corporate team got the run around recently trying to solve the issue and pushed into a voicemail too. Absolutely 100% ridiculous. The property itself, not spectacular at all and quite frankly you are better off going to the Marriott Suites across the freeway than staying here!!!! I hope that customers who are reading this and other comment about service take their business elsewhere! Too many great choices in the Dulles area to deal with this property’s staff.
Worst Marriott Experience Ever
Reviewed 29 june, 2021
My husband and I are Bonvoy Platinum Elite members and have been for over 15 yrs. We were flying out of Dulles airport and thought this would be a perfect location to spend the night before our early morning flight. We were not greeted when we arrived. The reception staff was rude and seemed put out when we asked questions about the shuttle and leaving our car while we traveled. Our room was 84 degrees and when I called the desk they said the "AC was having trouble keeping up with outside temp and that it would cool down when the sunset. That we had to be patient." I went to get ice and ice machines weren't working. I called the desk asking for ice and they said I had to go to reception to pick it up. I did and after a 20 min wait I was handed a garbage bag filled with ice. The room was not cooling off so after another phone call they offered us a fan. Four hours after our arrival when the temperature was now 86 and the sun had already set they offered us a room in another wing that had better cooling. Is this anyway to treat loyal customers? Where is the Marriott Standard of service?
Very Poor Hotel Service!
Reviewed 8 june, 2021
The location of the hotel is great. A shuttle runs to the airport every 15 minutes. However, the staff was so unhelpful and rude! They don't offer any answers to questions about surrounding area. The food on the property (stale sandwiches and other items) were outrageously priced! The air conditioner didn't work, musty smell...just a very poor experience, especially considering it is a Marriott! Very disappointed!