Reviewed 13 October, 2021
Booked this hotel for a weekend stay and was horrified when i saw it and so was my friend and her room was worse if that is atal possible 👎the mattress springs were digging into my body so i had to sleep on top of the quilt with my clothes and jacket on and put the one towel they gave me over the pillow. The sheet was stained and the place was so dirty with cigarette burns on the carpet. The place was that bad myself and my friend had to spend money to book a Premier Inn for the remainder of the weekend or we would have had to just go home. I think it should be against the law for the owner to charge any money for these rooms. Absolute disgrace 😤
Waverley Guest House? Waverley BEST House
Reviewed 26 September, 2021
A charming hotel with character. Was met at the door by a friendly host who went the extra mile to accommodate my early check in for £10. He showed me to a well-enjoyed room, quite clean, with ample bedding and linen for myself and a prospective partner (who failed to materialise, better luck next time).
The room came with many additional amenities and guests. A little misunderstanding the next morning about my late checkout with the very approachable housekeeping lady was handled diplomatically, and I was made to feel almost welcome in this fine establishment.
Ignore the waspish reviews of other guests. This is clearly a small business trying to run an acceptable hotel, which they did at least for me with some competence. 5 stars - thank you The Waverley Guest House.
Never stay here!!
Reviewed 14 August, 2021
Absolutely disgusting place! It smelled gross as soon as you walked through the door, bed bugs by the thousands, no personal toilet/shower facilities and I even had wasps congregating in the ceiling and in the lamp shade, was filthy! not happy at all!
Tired and worn
Reviewed 12 August, 2021
We stayed here to start our west coast Scotland road trip.
1) if you’re looking to visit Dumfries, don’t bother, skip it out. It is genuinely awful and so run down and really put a dampener on the start of our trip :(
Guest house - this was situated in a good place, only 15 min walk from the town centre so we could have drinks and happily walk back. However it was quite run down and looked tired.
The beds were okay comfort wise but looked like a teenage boy had just thrown it together, and the duvet was very thin.
The bathroom was adequate but again, the shower was very tired and there’s nothing more I hate than a wet shower curtain hugging you when you have no idea who it’s been touching!
The gentleman running the place was lovely, however, and said that if we stayed again he would offer us a discount.
It was okay for a one night stay if you’re a travelling couple/friends, but if you want a bit of luxury, don’t stay here!
Stay once but charged twice
Reviewed 4 August, 2021
Booked The Waverley Guesthouse in Dumfries as part of a walking holiday. We’d read reviews but at the end of the day as long as we had a clean bed and hot water we were happy enough. Upon entering guesthouse, previous reviews became very apparent but were pretty laid back and concentrated on walking routes planned. All went quite smoothly, but a few pointers for future guests whom may have the misfortune of the ‘new owner’ Danny. He appears to be obliging ….. but that turns sour very quickly when you need to make contact with him 4 days after your departure from his establishment. Today 4/08 we realised that £118 had been taken out of our bank AGAIN after booking fee of £118 had been paid on 10/06/21 for dates booked 30&31/07/21. Upon speaking to owner we were informed it wasn’t him, must have been a ‘staff member’ to then that we wouldn’t get 1 penny from him! A few words of advice ‘Danny’, your customer service needs working on, you may feel you can intimidate some people, but not me. It is fraudulent to obtain monies from bank details of customers for a ‘service’ that has already been paid and has not been authorised again by said customers.
So future guests, there are lots of lovely places to stay in Dumfries, avoid Waverley Guesthouse and certainly read reviews of this establishment from every other dissatisfied customers online.