Holiday Inn Express DURANGO

This is a newer hotel right on the water conveniently located about a block from the very cute downtown of Durango. We stayed here after spending the day hiking at Mesa Verde National Park and were very pleased with our decision. The staff was friendly, underground parking was convenient because the next morning it was pouring, the beds were comfortable, and the location was perfect. The only complaint I have is that they required reservations for the pool, which I didn't know about in advance, and they were only allowing one family in at a time so we were not able to use it. This doesn't make sense when we can all stand together for breakfast or to check into our rooms, time to update the pool policy. Other that that, it was a great stay!

This is was the best experience ever! The hotel is so modern and new! Best service and every thing was clean. The hotel was in a good spot and I could not hear traffic all night! The pool was good as well it has a very nice coffee machine and the rooms are the most luxurious room in my opinion.

They're redoing the parking lot so the check in process was a bit weird. The male at the front desk who checked us in was very brusque and disinterested. The room itself was nice, and the view of the river was beautiful. It was a perfect location for a short walk to downtown. The bed was super comfy and the room was quiet, save for some early morning.... rhythmic activities.... from our next door neighbors in which we could hear the bed thumping the wall. (Probably just going some push ups and calisthenics or something?!) But overall it was a very pleasant stay!

Beautiful hotel, great location. Do NOT BOOK thru a third party!!! They will not accommodate any last minute changes. I had a king size and wanted to change to a double bed room. I was willing to pay to do so I just didn't want to be charged twice. The lady at the front desk said I would have to call Hotels.com to make any changes, even upgrades or she could not guarantee they couldn't charge me twice. Unfortunately, my husband will be sleeping on the floor tonight. Such a shame. It's a Sunday night and she wouldn't help at all. I never had this happen before, but I will never use hotels.com to book at a Holiday Inn again. I probably won't stay at a Holiday Inn again either. I travel alot and I've never heard that a hotel won't upgrade you even if you are willing to pay if you use a third party.

Very clean hotel, especially during the pandemic. Great location. Walking distance to town ( Main Street). Todd at the reception area is just wonderful. Friendly, professional and helpful with anything we needed, such as directions, restaurants,...He always has a welcoming smile which means so much, especially at this tough time. Highly recommend and will definitely stay here again!