Based on 738 review
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The following services and amenities are available, but with **reduced service**: Business Center, Fitness Center, Breakfast, On-site Restaurant(s), Pool.The following services and amenities are currently **not available**: Complimentary Evening Social, Executive Lounge, Room Service.The Hilton Durham near Duke University hotel is conveniently located within the Triangle region of North Carolina which is anchored by Duke University in Durham, the University of North Carolina (UNC) in Chapel Hill, and North Carolina State University in Raleigh and is just a short drive or SuperShuttle ride from...More details
Check-out ends at: 11:00
Food & Beveragerestaurant
Pool and wellness facilitiesPoolOutdoor Pool
Business Facilities / FacilitiesMeeting Rooms
Reception servicesLuggage storage
Terrible Customer Service - In Person and Phone
Reviewed 28 november, 2021
We stayed here for a soccer tournament in the area. Our room was clean and had no issues with the cleanliness of the room or the hotel in general. That is where the positive stops. At the check-in, the front desk staff was rude; worst check-in experience I have received at any Hilton hotel/resort in recent years. She was short and abrupt. I used the exercise room during my stay on multiple days; the Elliptical machines were out of order. It appears the hotel management does not do a good job or checking the functionality of their equipment. I sent messages to the hotel through the Hilton app; nobody responded for days. Hilton hotels are usually pretty good responding in my experience. Posted signs in the hotel lobby and everywhere in the building has the restaurant serving dinner through 10PM. But the front desk staff almost bit my head off when she responded that the restaurant closes for dinner at 9:30PM A Hilton hotel with this type of customer service does not deserve my patronage. So when next in the area, I am definitely avoiding this hotel. I do not recommend staying at this hotel, spend your money where your patronage is appreciated.
Reviewed 20 november, 2021
This Hilton met my expectations. Breakfast was good, but a bit pricey. Staff were great - friendly, efficient, and accommodating. Bathroom could have been cleaner. I also didn’t know that I needed to request housekeeping services.
Reviewed 16 november, 2021
Facility was very clean and all staff were awesome. I really enjoyed my stay prior to medical procedure. If I'm in this area again I will seek out this location to stay at it again. Easy to get to and not too far off the path.
Homecoming weekend at Duke
Reviewed 8 november, 2021
Great weekend to come watch my grandson play Duke football. It was my first visit to Durham, and I enjoyed my stay. Hotel was very clean and convenient to the college campus. Staff at front desk were very welcoming.
Excellent and restful stay
Reviewed 29 october, 2021
My stay here was completely excellent. I was looking for an easy place to crash as I came through Durham on my way home from the OBX and this spot was on the cheaper side and had great reviews on hotels.com - even if not on Yelp. Check-in was flawless and quick, and the staff was happy to see my dog (big perk of a dog-friendly hotel - though be forewarned about the $50 dog fee). The rooms were large and clean, the location was nice and quiet, the room fan was loud and comfortable for sleeping, and the bed was super comfortable - slept better there than I had for what seems like a long while. I am normally a Marriott person, but I may need to start trying Hilton more after this excellent experience!