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Stayed here before, and would stay here again
Opinión escrita el 21 de Septiembre de 2021
My husband and I stayed for 10 days with our small dog. We stayed three years ago in a regular king room, but did not have the dog. This time decided on a one bedroom suite with two queen beds for the extra room. Was so glad we did as the place felt huge! We did not have room cleaning, but that was our choice with the dog. There is signage that says you just have to ask, but I would just exchange towels with the maid and ask her for coffee, or toilet paper or whatever I needed with no problem. Shortly after arriving the toilet acted like it was going to overflow, so we called downstairs and someone came up right away and worked on it. Never had another problem. Then I had a question on my billing as I was getting texts from Amex about charges, but the manager was out and the Sales Manager helped me and explained it so I understood, and my billing turned out fine. I like this hotel as it is right next to the outlet mall and I can go over and walk/shop whenever I want if my husband has the car. There were also 3 dog spots with grass, poop bags and a garbage can to walk our dog. The cans were always emptied promptly when full, which is not something I have found at other places. We did not eat breakfast downstairs often other than to get some cereal as we had a toaster in our room and I brought my skillet so we just ate in our room. It was nice to have the 2 TV's so my husband could watch what he wanted and so could I! Wifi was good, and liked that there is a laundry room as we drive up from FL and drive back and I could have clean clothes. Didn't use the pool as we were visiting family and friends and the MN State Fair. I found staff to be pleasant and helpful. We are originally from MN so I know the area is safe, and it is near our kids and grandkids and places to eat, shop, visit. For us, it was perfect for our needs.
Overall very nice hotel
Opinión escrita el 11 de Septiembre de 2021
Overall this is a nice hotel. We had a 2 room suite. Front office staff were very pleasant. Only two complaints, if you are on one of the lower floors you can hear the people above walking or running around if they have children. The say no smoking but could smell weed on our floor almost the whole time we stayed. Breakfast got boring, same thing every day, maybe after covid they’ll get a bit more imaginative. Location was good for us. Would recommend staying here.
No Place Like Home
Opinión escrita el 16 de Agosto de 2021
We needed a home base for several weeks while completing a move. The team created a family atmosphere, while also managing everything professionally. We highly recommend Home2 in Eagan for any travelers and any travel purpose.
OK at best, not to Hilton standards
Opinión escrita el 15 de Julio de 2021
After staying for two weeks I could not recommend this location. We were told that regular room cleaning was not available because of the pandemic. Keep in mind this was during June and July 2021 when the pandemic was for the most part over. The hotel was so understaffed that the front desk clerks were usually not there because they had to go clean rooms and attend to basic hotel maintenance matters. In the two weeks we stayed they did not clean our room one time and it was barely clean when we first arrived. As a matter of fact we had to clean the room ourselves as far as basic cleanliness and hygiene matters go on the day we arrived. If you are allergic to smoke or dislike the smell of cigarette smoke or marijuana smoke then this is not the hotel for you. During our time here our room constantly reeked of smoke and when we complain to the front desk they jokingly told us the third floor was the unofficial smoking floor even though the whole hotel is non smoking!
A Third Visit and well worth it
Opinión escrita el 2 de Julio de 2021
I have had the occasion to visit three times in the past year because of medical issues with family.
As a Hilton Honors member I appreciate that they are accommodating to our long term stays. The property is well managed, clean, with a fairly new feel. It is disappointing however that they do not have yet - daily housekeeping. The do try to compensate with linen pickup etc..
I have enjoyed the convenience of the location to highways, shops, food etc...
A good value and worth our stay.