TripAdvisor Rating
Based on 472 reviews
See all**Property Location**.Located in East Brunswick, SureStay Hotel by Best Western East Brunswick is within a 15-minute drive of Starland Ballroom and Rutgers New Brunswick. This hotel is 7.4 mi (11.9 km) from Old Bridge Township Raceway Park and 7.6 mi (12.3 km) from Robert Wood Johnson...
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Would Not Stay Again
Changed rooms 3 times due to broken toilets and water puddles. Third room closet door was not attached to doorframe and nearly fell on my elderly mother and I. Weird stains throughout room. Only positive was the bed was comfortable.
Covid work stay
I stayed here during the third uptick of the covid pandemic. I must say I was surprised and very pleased with the cleanliness of this hotel. The desk staff was wiping the counters down multiple times. They cleaned the bathrooms and all high traffic areas. My room was spotless. Very clean and I felt very safe. Although I bring my own wipes everywhere I go these days, I felt comfortable knowing the staff took time to really disinfect the rooms and lobby area. I will be back hopefully once the pandemic is over.
Not Ready For the Pandemic
Although their website claims rooms are sanitized, they are pretty dirty. Had to switch room upon arrival because no a/c & refrigerator not working...In 2nd room, floors were dirty, after one night, white socks worn while walking. Rice on one of the chair seats..top of beds dusty, we had to sanitize the room ourselves as best as we could....wifi not working...Ice machine on first floor broken, no ice in machine on 2nd. After two calls to front desk over 1/2 hour, ice was not replenished on 2nd floor. a/c kept running, wouldn't shut off even when reached temperature.
AWFUL. TERRIBLE. THE ABSOLUTE WORST.
I stayed here a 6 or 7 yrs ago and it was TERRIBLE, so when I came to town I would stay somewhere else. I saw that is was now a SureStay Hotel so I thought there must be new owners and since it was so convenient and close I booked it for 3 nights. Well, I couldn't be more wrong. The bathroom floor was dirty, the shower curtain was not plastic so the water went right through it and flooded the bathroom floor. The internet didn't work and when I called the desk the clerk just said, "yeah I've had a few complaints about that" and that was that. The bed was hard like sleeping on cardboard, every TV channel had fuzzy snow except for one Disney channel. The website said they had a modified breakfast so I thought it would be some prewrapped muffins or juice, but was given a bag with a small water, hard as a rock trail mix bar and a rice krispy treat with m&ms in it. A new low on cheaping it out and using the Pandemic as an excuse. After one night I checked out and went someplace else.
Just missing bugs
This is the fabled hotel from Hell. I don’t usually fill out hotel recommendations because they can be highly individual however I’ll make an exception in this case. The heat didn’t work and it was 40°outside. The hairdryer was so high on the wall my wife couldn’t reach it. The door didn’t lock unless you slammed it shut. The outside doors didn’t close and people could walk in off the street. Breakfast is everything you would expect from reading the above, only worse. There was a strange foreign looking guy (think Borat) smoking a cigarette and leering at everyone through the lobby window. Water pressure = zilch. The hotel guests in the breakfast room looked like meth heads. Just missing roaches for a full house.