Based on 660 review
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A downtown Edmonton hotel offering spectacular panoramic views of the North Saskatchewan River valley. A preferred choice for business travellers and a favourite destination for visitors from around the world. Conveniently located downtown Edmonton and within walking distance to the ICE District, Shaw Conference Centre, Arts District, shopping and nightlife, government and corporate offices. The hotel has 307 guest rooms on 24 floors and offers complimentary high speed Internet. For added convenience, the hotel offers significant downtown parking (additional charges apply). The Hotel is home t...More details
Check-out ends at: 11:00
Unkind and Disorganized
Reviewed 24 november, 2021
I had to stay here because of work renovations in my home. Everything was prepaid on the concierge floor. The room had a beautiful view, the housekeepers were great, and the bed was very comfortable. But the negatives far outweigh these positives. I was treated horribly by two staff members at the concierge breakfast. That service was prepaid for me and two staff members working in that area tried to block me from getting food to take to my room. Front desk attempted to charge me twice for my hotel stay when it was already pre-arranged and paid for prior to my two week stay. The hotel was noisy, loud people, doors constantly banging. This was the worst hotel experience I ever had. James the manager will likely comment on here and apologize, because the public sees this, but I spoke with him directly and not once did he apologize directly to me. Hospitality at this place is a joke.
Reviewed 3 october, 2021
The room was great. Very clean. View was excellent. Mother Earth essentials bathroom products were luxurious, a really nice addition to create and upscale feel. Bed was super comfy. Service at Bellamy’s lounge was above and beyond. Staff were friendly and attentive. Expectations were exceeded and I would definitely stay here again.
Dire Need of a Renovation
Reviewed 17 march, 2020
Need I say more? I don't feel customers are getting their money's worth. The room rates are high for a room that is in dire need of a Reno. Furniture is outdated, mattresses lumpy, pillows are too firm...seem cheep. Bathrooms are run down with tiles falling off the wall, grout behind tiles are rotting, tubs very old and dingy, toilets and shower heads are not water savers. On a positive note: The cleaning staff does a great job with cleanliness.
Great return visit
Reviewed 12 march, 2020
We booked with Donna and she made sure that we had exactly what we asked for. Our room was very clean, comfortable and had a great view of the river valley. We were on the concierge floor which included drinks and horsd'ouvres. Gary was our host for happy hour. He was very attentive, pleasant and accommodating. He made our visit enjoyable! The continental had a good variety of pastry, cheese and cold cuts.
Stayed with a group for the weekend.
Reviewed 6 march, 2020
Not one single thing to complain about. Room was SUPER clean. All staff were very friendly. Great parking. Breakfast buffet was on point and fresh items came out constantly. Pubs and beer store super close by. Everything was great. Zero complaints.