TripAdvisor Rating
Based on 976 reviews
See all**Property Location**.With a stay at Inntel Hotels Art Eindhoven, you'll be centrally located in Eindhoven, a 3-minute drive from Philips Stadium and 5 minutes from Eindhoven University of Technology. This 4-star hotel is 3 mi (4.8 km) from High Tech Campus and 0.3 mi (0.4 km) from...
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5 star staff in a 4 star hotel
My partner and I are staying for the period of three weeks in this hotel and I must say the customer service is amazing. The staff of this hotel are very professional .In the reception, they welcomed us very warmly and they asked us about our comfort continuously during our stay. We had to change our room and they were absolutely understanding and made sure that we get our most preferred room. If you are not satisfied with something, do not worry, just inform the staff and they will take care of it immediately. Also the staff of the restaurant make sure that you have everything that you need to make your stay more pleasant . The customer service manager is very approachable and he has a great understanding of customer service experience and the service recovery. We truly wish them all the best and we hope that their effort wont go unnoticeably.
Disgraceful failure
My full hotel review after spending two nights in Eindhoven: A 4-star hotel that managed to underwhelm, surprise, baffle and insult me. I did not expect 5-star experience, I expected 4-star and unfortunately received a stay that is not even worth 2 stars. The hotel praises itself for its design and the fact that many rooms are unique. Right, that is one way to put it.... I booked a loft room for two nights despite the Covid19 problems that were affecting every hotel in the country. But it was a necessity, and this hotel is well located in the city center and has affordable parking possibilities. All over the country, hotels were allowed to open their restaurant, but only for hotel guests. More on that disaster later. Let us start with the room: A so-called Loft Room, and according to their website this was supposed to be 33 m2. Well, the room was measured by an optimist. 8 meters long and 3 meters wide makes 24 m2 including the bathroom. Maybe this was one of those features making the room unique? Ours was way too small. The clothing was supposed to be stored in open space, so they could handily collect as much dust as possible. Most cupboards in hotels have a door. I suppose this is considered design at Inntel? Another feature was the cabinet where you could find the minibar and safe. It actually had a door! Alas, the door could not even fully open, the bed stood in its way. Another piece of design I did not understand. Or perhaps it was supposed art? The bathroom contained an electricity socket that was about to fall of the wall. You could easily get your fingers behind it to see if the electricity worked. The result when a guest would get a shock would probably be considered performance art. Or was this complimentary hairdresser service? The shower screen had not seen a cleaner recently. The brown tarnish was probably considered design too, or perhaps it was another element that made our room unique. Not sure. How to control the room temperature? Yes, there was a control panel, but that was just a visual gadget and did not do anything. But one could open the window! In a 4-star hotel guests expect a more sophisticated way to influence the room temperature. Really. Breakfast. As the restaurant was closed due to Covid-19, ‘Room service’ would put a brown bag in front of your door in the morning and you could make yourself some coffee or tea using the coffee machine and kettle in the room. Cutlery was made of plastic and plates were non-existent. In a 4-star hotel. Not a youth-hostel. A 4-star hotel. I will let the pictures do the talking, the design feature was maybe inspired by prison food, although I think if inmates would get this served, riots seem inevitable. Since the hotel had decided (for whatever reason) to only open the restaurants on weekends, it was not possible for guests like me (staying during the week) to get a meal apart from a limited room service menu. Which was not an attractive option after experiencing Inntels interpretation of breakfast. So, the only other way to get some food was calling a delivery service. (4-star hotel, remember?) The worst was yet to come though. Upon arrival of our food, receptionist Esther told us we were not even allowed to take a table in the (empty) restaurant to eat our meal. While being hotel guests! We could 'enjoy' our food either outside in the open air or in our room (that had no decent facilities nor space for two people to have a meal). The only co-operation we received was some metal cutlery. So basically, we were forced to put the take-away on our beds, in our room, and eat it like that. In a 4-star hotel. An absolute disgrace. The experience in this 'design' hotel costed no less than 154 euro per night, including the unique Eindhoven Inntel breakfast experience. After being robbed for over 300 euro I have no intentions to go back. It is obvious that hotels must improvise due to Covid-19 legislation, but this was a complete and epic failure. The positive is that as things look now, I have no need nor intention to ever visit Eindhoven again in my lifetime (Deo volente) so chances that I will ever set foot in here are zero to none. But Inntel, and Esther in particular, surely understand how to ruin someone's stay.
Perfect location and cool design
The hotel has upbeat and cool desigh while celebrating the city's Philips legacy. Spacious rooms and in my case a huge bathroom, all well designed and laid out. I spent two nights and felt well taken care of. Large breakfast buffet with egg-bar.
Cool yet overrated
The concept is nice - old Philips building turned into a hotel. Great location. However, disappointed on this 4 star hotel experience: - temperature cant be regulated from the rooms, it was cold so we were offered a small heater - the bar staff was not well coordinated, we had to wait long time to be seated for dinner - sofas in the bar area look cool but are hard to sit on - the pillows are not good quality: have a neckpain after the visit. - the bathroom was spacious but smelled on mold - a large deposit was booked on my credit card. Final bill settlement takes 48 hours 🤦🏻♀️ so still waiting.... Not going again. Prefer to pay more money for a proper 4/5 star hotel and have real comfort and service.
The Art Hotel makes a long stay comfortable
For a long stay, this Art Hotel offers a lot. We stayed for 9 nights in one of the long-stay studio rooms and were almost completely happy with our experience. The room was in the rear of the hotel in the 9 story building. It's a two elevator ride and a long walk to get to the room from the front desk, but once there you can also use the entrance on the building's ground floor. The room was large, had a king size bed, desk, a small kitchenette with two burners, a small fridge, senseo coffee maker, water kettle, and cookware and dishes for two. Next door to the hotel there is a Jumbo (grocery store), so if you are interested in making food in your room, it is very convenient. The hotel rents bikes, either full or half day, so you can get around the city in proper Dutch style. The workout facilities were located on the ground floor of our building. There was an elliptical machine, stationary bike, treadmill, cable weight machine, a rack of dumb bells and an adjustable bench. We used the gym several times during our stay. Another great benefit of the long-stay rooms is access to the laundry facilities. Also on the ground floor, down the hall from the exercise room there is a laundry room with a couple of washers and dryers. They are free to use and auto dispense detergent. The hotel is in city center, so there is likely to be some occasional noise outside, especially on the weekends. However, as it is in city center, you have quick access to the Eindhoven train station, many restaurants, bars, shops, and more.