IBEROSTAR Grand Hotel Paraiso

Starting at

$ 354

TripAdvisor Review

Based on 8723 review

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The resort is set in Puerto Morelos and has water sports facilities and a tennis court. A continental or buffet breakfast is available each morning at the property. Guests can enjoy a meal at the in-house restaurant, which serves Mexican cuisine. Cancun is 47 km from the property, while Playa del Ca...

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Property Info

The resort is set in Puerto Morelos and has water sports facilities and a tennis court. A continental or buffet breakfast is available each morning at the property. Guests can enjoy a meal at the in-house restaurant, which serves Mexican cuisine. Cancun is 47 km from the property, while Playa del Carmen is 19 km away. The nearest airport is Cozumel International Airport, 27 km from the resort. Set between the vibrant jungle and the turquoise waters of the Caribbean, the hotel welcomes travelers to Mexico's Riviera Maya. Within moments of arriving at this Playa del Carmen all-inclusive resort, ...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

several
Elevator
Pool and wellness facilities
Turkish bathIndoor pool.
Stores
Beauty Salon
Reception services
Concierge
Business Facilities / Facilities
Business Center
Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourContactless check-out availableEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourIndividually packed meals availableEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourMasks available to guestsimposition of interval between guests' stays 24 hoursIndividually packaged meals available for breakfast24 hour receptionSheets and towels are washed at a minimum temperature of 60 ° CIndividually packaged meals available for dinnerEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourGloves available to guestsEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourMinimum age of clients 18Dry cleaning / laundry servicesWheelchair access (there may be some limitations)Recommended for adults onlyReception with wheelchair accessIn-room accessibilityContactless check-in availableEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourMultilingual teamEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourNumber of outdoor pools: 2Health clubEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourSpa treatment roomsBeach umbrellasPool or snooker tableWheelchair accessible bathroomTake time to pamper yourself with a visit to the full-service spa. This pousada also features complimentary wireless Internet access, tour/ticket assistance, and barbecue grills.Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sSpend the day on the private beach or dip into one of the 2 outdoor swimming pools. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shopDon't miss out on recreational opportunities including an outdoor pool and an outdoor tennis court. Additional features at this resort include complimentary wireless Internet access, concierge serviceEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourPamper yourself with a visit to the spa, which offers massages. This hotel also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.Be sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sDon't miss out on recreational opportunities including an outdoor pool and an outdoor tennis court. Additional features at this resort include complimentary wireless Internet access, concierge serviceTake time to pamper yourself with a visit to the full-service spa. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. This hotel also features compliTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Pamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake in the views from a garden and make use of amenities such as complimentary wireless Internet access.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access.Pamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Pamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and barbecue grills.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake time to pamper yourself with a visit to the full-service spa. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. This hotel also features compliTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this bed & breakfast include complimentary wireless InternetTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.You can experience a safari adventure. Additional features at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).Enjoy recreational amenities such as an outdoor pool and a spa tub. This hotel also features concierge services, an arcade/game room, and a picnic area.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.Take advantage of recreation opportunities such as a private beach or take in the view from a terrace and a garden. Additional features at this Colonial bed & breakfast include complimentary wireless Take time to pamper yourself with a visit to the full-service spa. You''re sure to appreciate the recreational amenities, including an outdoor pool, an outdoor tennis court, and a fitness center. AddiTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this lodge include complimentary wireless Internet access, baTake time to pamper yourself with a visit to the full-service spa. After practicing your swing on the golf course, you can enjoy other recreational amenities including a 24-hour health club and an outTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and a television in a common area.Make use of convenient amenities such as complimentary wireless Internet access, a hair salon, and barbecue grills.Treat yourself with massages, body treatments, and facials. You''re sure to appreciate the recreational amenities, which include 2 spa tubs, outdoor tennis courts, and a health club. Additional amenitSpend the day on the slopes, or enjoy other recreational amenities, which include ski-in/ski-out access. This aparthotel also features complimentary wireless Internet access and tour/ticket assistanceRelax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor tennis court, a fitness center, anWhile the golfer in the family is out on the course, try one of the other recreational amenities offered, such as a fitness center. Additional amenities at this hotel include complimentary wireless InPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After enjoying recreational amenities such as an indoor pool and a spa tub, a lucky night at the casino isAfter a day on the slopes, relax in one of the 2 spa tubs. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and ski storage. The ski shuttle (surcTake advantage of recreation opportunities such as an outdoor tennis court or take in the view from a terrace and a garden. Additional features at this bed & breakfast include complimentary wireless IEnjoy recreational amenities such as a health club and an indoor pool. Additional amenities at this aparthotel include concierge services, wedding services, and a fireplace in the lobby.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 2 outdoor swimming pools. AddiHead straight for the casino, or wait for that lucky feeling while you enjoy one of the other recreational opportunities, such as a sportsbook. Additional amenities at this hotel include complimentaryTry your luck at the casino and enjoy other recreational amenities including an outdoor pool and a sauna. This hotel also features complimentary wireless Internet access and tour/ticket assistance.SaunaSauna

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    7339

  • Very Good

    945

  • Good

    286

  • Reasonable

    92

  • Bad

    61

Travelers profile
  • Business

    118

  • Couples

    5555

  • Solo travel

    170

  • Family

    1090

  • Friends getaway

    705

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

4 star resort with 5 star potential

Reviewed 30 november, 2021

We spent a week at Iberostar Grand Paraiso in an oceanfront room in building 70. We’ve done quite a few adults only all-inclusive resorts (Le Blanc Cancun/Cabo, 10+ Secrets, Breathless Cancun/Cabo, Excellence, Zoetry, etc.) and we were eager to see how the Grand compared. High level summary: Overall, it’s a great resort that focuses heavily on attentive service. However, while it is marketed as a five-star property, it is truly a four star resort and doesn’t compare well against places like Le Blanc, Zoetry, or the higher tier Secrets resorts. I think it has the potential to be a 5 star resort with a few changes. Some of the critique below may seem harsh, but its only in comparison to other 5 star properties. On its own, Iberostar Grand Paraiso is a great resort. Strengths: The Grand had extremely attentive service. Pool service was never lacking, and waiters at restaurants did a fantastic job making sure you were taken care of. Responsiveness to requests in the app were quick and usually taken care of. We also had a small medical issue while on property and the resort went above and beyond helping us with the situation (special thanks to Angelina and Jocelyn). They even arranged a special room service order for us from the Italian restaurant since we were unable to go out that night. Service, by far and away, is Iberostar Grand’s strength. We did the Chef’s dinner they were running that week at L’Atelier and it was fantastic. We debated going to the dinner another time during our stay because it was significantly better than dinners at other restaurants at the resort. The Rhapsody bar also made some good cocktails with bitters and more complicated recipes than just mixing two liquors together. The property itself is impressive and huge. The golf carts and maintenance staff do a great job making the property easy to get around and beautiful. I appreciated the quality of the linens in the room. From towels, to sheets, to beach towels, they all were good quality and luxurious. I was able to golf at the resort while there and enjoyed my round. The course was well maintained and pace of play was under 4 hours. Finally, the resort has taken a pretty firm stance on being environmentally conscious, which I appreciate. There is no single use plastic on property and they mention that their fish is caught in a sustainable way. I think its great that they are trying to help make the environment better. Weaknesses: The property feels really old. The rooms need a pretty major overhaul at this point. The bathroom has 90’s style finishes and a decent amount of wear and tear. The room lacks electrical outlets – there isn’t even an outlet on one side of the bed. There were cracks in trim and light fixtures around the room, and our wall mounted shampoo fell off the wall repeatedly during our stay. Pretty much everything in the room is worn to the point of needing to be replaced (besides the bed, which was super comfy). At the pool, much of a wooden boardwalk had failed and was replaced temporarily with plywood. I was hoping it was temporary, but they were replacing more of the soggy wood with plywood while we were there. The décor in the restaurants and throughout the property feels very much like it was lifted out of the early 2000’s and never updated. I think shutting down for a few months and doing a complete overhaul would do wonders. Fit and finish wise, it doesn’t compare well to any other property we’ve been to. There were no a la carte breakfast options, and really no a la carte lunch options. We generally avoid buffets at resorts, but there wasn’t any other option at the Grand. We ordered room service breakfast several times as an alternative, and it was pretty disappointing. Every order had something wrong/missing, and the room service menu is extremely limited (you can’t order an omelet through the room service app). The quality of the breakfast food through room service was poor; portions were small/incomplete and we had a few items that arrived inedible. The menus as the restaurants leave a bit to be desired too. They aren’t 5 star caliber menus and tended to be simpler things. Most things were pretty good, but lacked that extra touch you expect at this level. The liquor selection was also lower tier than other resorts we’ve been to. I enjoy tequila while in Mexico and there was no Don Julio Anejo or Don Julio 70 available (or anything comparable) – which doesn’t match our experience at other 5 star resorts. When we heard about having a butler, we expected it to be similar to Le Blanc. We’ve had some fantastic butlers that predict needs (having a bath ready after the pool, delivering a bottle of champagne and strawberries to the room unrequested, etc.). We didn’t really find any useful ways to use our butlers. They were super friendly, and we’d probably talk to them once per day, but since they supported the entire building, we didn’t ask for much. Finally, we were basically forced to come down to the lobby to “get our resort credits”, but it was a thinly veiled cover for them to push the timeshare. I’m really not a fan of this approach and it sucks to have to take time out of vacation to go get sold something. When I first tried to politiely decline, the gentleman asked if I “didn’t like the resort?”. Off putting, and definitely not a luxury experience. I hope they can find a more nuanced way to see if people are interested in a timeshare versus the current approach.

bmrowe

Best service ever!!

Reviewed 29 november, 2021

Our support staff, Karolina and Marcelo were fantastic butlers and Cecelia and Ponce (Cecilia #2 :) ) were the best support staff. The whole bar service team also should be mentioned for their good cheer and great service.

P4525IEpauls

Amazing Service

Reviewed 29 november, 2021

We had a wonderful stay, staff is so friendly! So many went above and beyond to provide the best service possible. We truly felt that they cared about our wellbeing and happiness. Saulo at the pool bar is amazing, Charlie is so fun and attentive, Jorge made sure we were all safe after a night of a little too much drinking (can’t thank him enough!), Isaac who was working the Star Prestige section of the beach at the Maya was so helpful when there was a mixup with our massage. Also, Sandra the spa manager was so kind and went above and beyond to fix an encounter with a rude receptionist. Javi at the Star Prestige at the Grand beach is also a guest service rockstar! Mauro and Luis/Angel were also wonderful working in butler service and Carlos serving at the pool and America serving at the lobby bar were top notch. Our favorite Iberostar visit by far! En todo, el equipo a Iberostar Paraíso Grand es el mero mero!!!

BSG1028

Great service and atmosphere

Reviewed 28 november, 2021

Overall pros - great staff service all around hotel - beautiful pools, grounds, restaruants and facilities Cons - moderate food (better than cruise food for me but definitely room for improvement ) - restaurants la brisa and l'atelier were closed whole week when we were there - room accomodation style was little outdated needs a refresh - night entertainment/shows were a little lacklustre Special Shout Outs Our wedding ceremony at iberostar grand was coordinated by Abigail and she did a wonderful job especially since the weather was unpredictable up until the last hour. Highly recommend the photographer Xavier from Camillo photography (iberostar chosen) as he made us very comfortable, was easy going and had great communication skills overall. Haven't received the photos back yet, but cannot wait to see how they turned out. At the activity pool the entertainment team was fantasic, Yodan was my favourite as he was always so very welcoming, energetic and funny. Our butlers Irmin and Ana were both great. Irmin would come find us every morning and ask how our previous night was a well as make sure we had everything we needed. Lobby bartenders Jonatan and Daniel were great. Jonation always made us a delicious iced macchiato with licor 43 in the afternoon. Overall, this is our first trip to a resort but we are both very pleased with this trip and would love to return as soon as possible. Tip: bring your own pool floats as they don't provide

jlE6429AR

Excellent Weekend Getaway to recharge

Reviewed 28 november, 2021

Our arrival started off rocky - along delay at the airport, waiting in the lobby of the hotel before finally getting to our villa only to find a large puddle of water running into the room. But Marcelo arrived! He quickly secured dinner reservations (it was after 6pm) and by the time dinner was over the room was cleaned and an incredible vacation was under way. The puddle was due to heavy rain and reappeared but was quickly cleaned two days later - during that downpour Luis rode in to bring us to dinner protecting my wife's dress and delivering us door to door. Overall, the restaurant staffs were excellent, the housekeeping was excellent and friendly, We were not interested in getaways or activities though there were plenty of options. It was a beautiful spot with an excellent staff for a long weekend to relax and recharge,

PhillySaint461