Best Western
Starting at
$ 160
More details
Property Info
Check-out ends at: 11:00
8820 Brentwood Blvd, Brentwood, CA 94513, USA - Brentwood, California - U.S - 94513
Property Amenities
Check-out ends at: 11:00
Guest rating
TripAdvisor
Travelers rating
Excellent
30
Very Good
39
Good
19
Reasonable
20
Bad
16
Travelers profile
Business
20
Couples
25
Solo travel
9
Family
40
Friends getaway
6
Scores Summary
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Excellent first time at Best Western
Reviewed 6 march, 2023
Great experience. First but definitely not my last., looking forward to returning soon. The location as perfect and quiet. The staff was friendly and felt as if I was among family. The breakfast was a nice variety. I was excited I could make healthy choices. The hotel was very clean and smelt fresh. The beds were comfortable and great pillows. I am very picky and I have health issues, so to receive a excellent rating is a big deal for me.
mzkimberly64
Horrible experience.
Reviewed 28 september, 2022
I was going to stay there because I have cancer and I wanted a jetted tub to make me feel better. Instead we had to leave because it wasn't the right room and it was gross. No hotels had any rooms. I had to drive home crying because the person who answered the phone lied about the amenities of the room. They said they had oversized jetted tubs in the room. This tub was smaller than a normal tub. Their was pubic hair in the tub and the tub leaked. They promised me a full refund, for which I have not received.
indestructibone
REFUND NEEDED
Reviewed 8 september, 2022
I booked two rooms back in July for a wedding in September. Nicholas was the young gentleman who helped me book the two rooms he was really nice and attentive to what I was requesting. however on August 16 I had to cancel as we found a different hotel that our friends were staying in when I called to cancel the young lady on the phone said I was fine she then provided me with a cancellation number now fast forward to the check in date I have a pending charge of one $196.60 on my account I am told I have to contact Vimal which is the general manager of the property who I emailed and it’s been a week and have not heard back from yet this pending charge has now officially been charged to my credit card statement and I am unable to reach him as it seems as he’s never present in the afternoon . I find it ridiculous that their staff members are unable to process a Simple refund as I called to cancel two weeks in advance I believe the lady who did the cancellation only canceled the first room but failed to check that a second room was also booked. with the exception of Nicholas the staff at this hotel seems to be uneducated in their systems.
valeriazara21
Disappointing - Will not stay here again
Reviewed 28 july, 2022
We stayed at the Best Western Brentwood Inn for two nights starting July 20, 2022. We have stayed at a number of Best Western hotels in the past and because of those positive experiences they are a preferred brand for our family vacations. Our recent experience at this hotel makes me question that and we will certainly never stay at that particular hotel again. The hotel was dingy and dilapidated overall, but there were specific concerns about our room that I wanted to share. Specifically, there was black mold, rust, bugs, and a broken toilet in the bathroom and broken tile in the entryway. The front desk was terse and unhelpful when we described the issue the first night and made no change. Fortunately, we brought up the issue again in the morning and only after mentioning the black mold did they offer to move us. The second room was better, but still not up to the usual standards of Best Western.
travelingspaceman
Great staff, good pool, very nice room
Reviewed 12 july, 2022
We enjoyed our stay. The staff was friendly and helpful. It was great to hang out at the pool for a couple of hours in the evening, swimming and reading. The room was very comfortable and we slept well.
dirkgifford