Motel 6

We loved the customer focus, bilingual staff at Motel 6, Evanston which made checking in a hassle free experience. The floored level rooms with direct access from the car were a definite plus! Other than situated right next to the I-80, there were plenty of choices for Mexican food and a good sized Walmart for my children to catch a quick bite or take away for picnic at the nearby parks! My children loved bicycling at the many trails along the breathtaking Bear River Park which gave them a day out in the sun! We appreciate the cleanliness at this motel with their dedicated housekeeping staff who went the extra mile in ensuring that our rooms were kept clean and tidy. Coffee was the best and finished early! My children loved the large screen flat panelled television showing complimentary movies as well as complimentary Wi-Fi for us to keep in touch with our families and friends from Mexico! We were very happy with our vacation and will be returning again soon! Thank you so much for leaving your lights for us, Motel 6! You made all the difference!

I made the reservation through hotels.com for one night 8/22-23/2020 Front desk assigned room 225 to me. After getting to the room, I found it’s on the side facing a busy and noisy highway and the noise level in the room was too much for me to sleep. I went back to front desk hoping to switch to a different room that faces a different direction. Front desk girl was talking to a group of guests in the lobby away from her desk. A south Asian looking guy came out of the back room, using very bad English asking me what I wanted. I said I want to switch to a quieter room. He murmured something that I totally don’t understand. At that point, front desk girl came back. Guy told her to give me a refund blah blah (I don’t understand what he was saying). I heard the word dirty mentioned a few times, so I said, I only entered the room 10 seconds, heard the noise then came out, I didn’t dirty the room. Somehow he grew hostile, asked the girl, where he made the booking, Refund and let him out of here... that’s what I deciphered since his English was really bad. I said, I only wanted a different room. Girl said, no room available. I almost begged the girl, looking at the half empty parking lot, please check again, please, then she found a room, 110. We went in to the new room, cleaned up and I started sound asleep-was really tired after a long day. At 10:30ish the room phone rang. I picked it up after a while. Guy in broken English asked me to come to front desk-I asked, what? Why? He repeated a few times, I heard the word Expedia (I guess they own Hotels.com) and refund. Then he hang up and I heard knock on the door. I put on my shorts didn’t have time to put on a shirt, followed him to the front desk. Oh he never wore a mask. I did wear one when checking in but not at 10:30pm. So we got to front area. A different lady was there. He, now I assume is the owner, kept yelling something, I think I heard Expedia called his hotel asking to give me a full refund. I said why, who called you and when? I never contacted them asking for refund. So I turned to the lady asking for what’s going on. She said she didn’t get any cal from Expedia about refund. The man kept on. I said whatever was going on, which I was totally unaware and unsure what happened until today, why do you have to wake me up and why can’t we wait till tomorrow? He then mentioned someone’s name that called from Expedia. Maybe the first girl who checked me in did something that Hotels.com doesn’t like? Regardless I was totally infuriated at the middle of the night, bare chested in a lobby not wearing a mask. I said I’m going back to sleep and don’t knock don’t call otherwise I will call police. He said, I own the place, I have the right to open every door, pointing to his master keys... all his conversations took him 3-4 times to get half through to me and my friend. He said something about it’s his business and no one complains it’s dirty. At that point, I realized maybe he misunderstood my noise complaint to be about room being dirty? I said if you want to run a business in America, you need to learn English; I’m an immigrant myself but I learned. We went back to the room fuming with anger and frustration. I didn’t fall back into sleep the entire night. I don’t want to ruin his business or anything. I believe the whole thing was a total misunderstanding on his part. But this is the first time ever in any hotel around the world that I’ve ever stayed in that through no fault of my own that I was dragged out of bed in the middle of the night so it’s really a nightmare. Since I came back from my camping trip, I have been trying to get in touch with Hotels.com to get a refund, yes, I demand a refund since my night was ruined so did my next days travel plan, but couldn’t get a hold of anyone via email and I didn’t want to stay on the phone line waiting so I’m posting on google. I would like to know what exactly happened either through Hotels.com or motel 6 On 9/4/2020, I called hotels.com asking for what happened, they said there is no record they called motel 6 Evanston regarding my stay on 8/22.

Poorly up kept, dirty, smells not appropriate if you have children. The room we got with our toddler was literally right next to a smoking room where they left the door open every time they wanted to smoke. The people upstairs sounded like they must have been wearing clogs and having a party until 3 am when we got up to leave. When the neighbor turned on their shower, it shook the walls, was so loud that you couldn’t even yell and be heard by the person in the next bed. Then it started making this god awful whistling which almost forced us to leave before going to bed. The room doors are gross and look like people smeared poop all over them. The sheets had stains, the floor was very dirty and not even swept let alone mopped any time recently. The furniture was falling apart and had wholes drilled in to them. The piece that holds the handheld shower head was so warn, if you looked at it wrong it would send it flying to the floor and the water all over. The room itself was non smoking but you could have fooled us. It smelt like the people the night before hot boxed the room. The mini fridge was falling apart and they removed the temperature knobs so you basically had a fridge just cooler than the outside. This has to be the most disgusting motel 6 I’ve seen since the brand remodeling started a couple years ago.

We were extremely happy and satisfied with our stay at Motel 6 in Evanston, WY!! The staff was very friendly and nice. Always made sure that everything was to our liking and asked if we need anything. Room was great, very clean and everything was provided. We definitely recommend this location! What a great and professional team!! Thank you guys!! 🙏❤️

I love this hidden gem in Evanston! Great for business as well as pleasure. Rooms are spacious with clean bathrooms as well as king sized beds. And most of all, I love the diversity in the multi-lingual staff who speaks Spanish as well as off the beaten path, Mexican eateries nearby! You get your money's worth as the room comes with the biggest flat screen television with pulled down shades. Unlike most other Motel 6s', this unique and different one comes with complimentary channels, as well as a fridge and a microwave oven. The beautiful town has many things to offer like horseback riding, bicycling as well gorgeous trails to explore along the Bear River Park. Wi-fi is fabulous so I can keep me in close contact with my friends and family.