Hotel Domus Florentiae

My fiancé and I were supposed to stay at this hotel for a portion of our honeymoon but had to cancel due to COVID-19. We reached out to cancel and get a refund and were told by Enzo “The reservation is valid and there are no problems now to come in Florence. We are not able to cancell and refund money.” So per Enzo, it is apparently okay for travelers from the United States to stay at his hotel despite Italy not allowing Americans in and all of our flights and other hotels being cancelled? It’s ridiculous and this place is a scam. 10/10 do NOT recommend booking this hotel due to their inflexibility and unkindness!

We stayed at this hotel at the end of September for 6 nights. It is very close to all museums and the main train station. However, it is facing one of the main squares in Florence and it is very very noisy and very hard to sleep. Drunk people in the area are fighting and screaming in the middle of the night making it impossible to sleep. This is NOT a four start hotel. The room they gave us was so small, it was almost impossible to move around the room. The beds are very small and uncomfortable. Housekeeping was very poor. Do not believe the pictures on their website!!! The room and the bathroom are dated. The staff is very nice and helpful. I would not recommend this hotel.

The hotel is located only 5 mins walk from Santa Maria Novella train station, next to Basilica di SM Novella, and only a few yards to the start of the T2 Gest tram line to Florence's Peretola airport, which leaves every 10 mins from 5.00am and takes about 20 mins to the airport (only 1.50 euro each). Unfortunately we made a mistake and booked the smallest room in the hotel which was terrible, so I will provide general observations about the hotel and can still only give it a 3 rating at most. It is a very old building and in need of refreshing. It can be very noisy outside most of the night and early morning as it is located at one of the entrances to the Piazza. The breakfast is average and the seating area inside only has four tables, although there is a larger some seating outside if it is warm enough. The hotel is only 10-15 mins stroll to the main tourist areas of the city: duomo and cathedral, Piazza della Repubblica (for restaurants and street performers), Piazza della Signoria, Palazzo Vecchio, Uffizi Gallery, Ponte Vecchio bridge, Mercarto Centrale. Also, don't miss the views from high up at Piazzele Michaelangelo (park) across the river. You can also visit Pisa, which has a much larger airport and takes about an hour by train.

Stayed here for 3 nights. The hotel is small but lots of pro’s and would recommend. Very close to SM Novella train station. Essentially across the street. We walked with 2 large suitcases and found it easy enough to get here. The location is good, essentially about a 5 minute walk to the Duomo and the main sights of Florence are all within easy walking distance. Staff were all friendly and pleasant. Our room was nice and spacious (loved the high ceilings!). The decor is classic (maybe a little dated) but added to the charm of the hotel. The breakfast is lovely purely for the setting. There is a few tables out on the terrace which was nice to sit out on each morning. There is a plenty of the usual Italian offerings. The A/C in the room was good and easy to operate. We found this very quiet at nights and couldn’t hear any noise. Would definitely recommend people to stay here!

This central Florence Hotel is ideally situated close to the railway station and tram to the airport. It has an old fashioned charm and a level of service which was invaluable when we were victims of pickpockets and had a passport stolen. Every member of staff went out of their way to help us, and they managed to provide us with last minute accommodation. We cannot recommend this hotel highly enough!