Comfort Suites

I have NEVER given a hotel a single star in my life but this one is special. I arrived at the hotel thinking it was a different Comfort Inn that I had a reservation at. When checking in I gave Nick, the front desk clerk my drivers license and credit card. He said he found my reservation and gave my ID back. When it came time to sign the cc machine, I told Nick the total seemed a bit large ($660 for a room I paid $286 for online). He assured me these were all holds for the pet deposits and whatnot, as well as the regular price and that anything over would fall off. I again said this was way more than my Priceline payment and it made my uncomfortable, as usually that is not the case. He again told me everything was fine and assured me the overage the $286 plus the dog fees would removed. Next he needed me to sign a copy of the charges but his printer was not working. So, he left a note under my door for me to go to the front desk in the morning since he could not fix it during his shift. I woke up and immediately went to the front desk. There, the receipt they gave me had someone else’s name on it. I told the gentleman at the desk this was not my reservation and again, brought up the amount. He told me it was no issue, that he will note my account. I again said that I did not feel comfortable, that I did not feel they had my correct reservation. The gentleman told me all was good, to not worry and that it doesn’t matter. He did not try to get my name or seem concerned at all. I asked for a receipt then, to which I was told I would get it at check out. Time to check out! I head to the front desk to check out where Brenda tells me that I still have more days on my reservation. I explain to her that I do not. She then says she sees the note from the other clerk and that it’s no problem. She then prints my bill for $451 and change. I explained to her I paid on Priceline and should only have to pay dog fees. She said I was wrong, that I had no Priceline Reservation (bells ring in my head, as Nick added me to the wrong reservation- for Nikki Johnson, a person I do not know. He never told me I did not have a reservation.) Brenda proceeds to tell me if I had an issue I should have come down 4 days prior, which I had. She was of no assistance, just rude and not empathetic to my loss of almost $500. I asked for the managers info, to which I was told to take a card. The card has the generic email and phone number for the hotel. The next day I call and speak to Cheryl, the manager. She tells me she called the other Comfort Inn and couldn’t find my reservation (I have a confirmation code and email for it which I would have gladly forwarded her.) She did not apologize for Nick faking my reservation or for the loss of my money. She told me, “You should be glad. You got a really great rate.” So, $286 to Priceline for a room I never stayed in, $441 to this lady for a room I never had a reservation for. Lastly, I had a pet friendly room...in this room my dog discovered a McFlurry lid covered in ice cream and a chocolate candy. Could have made my dogs super sick, which again, Brenda did not seem to even make a note about. Moral: good price for a nice room, just triple check every single thing on your reservation, everything they tell you, don’t trust anything they say and if by chance your credit card (but not name) get added to anyone else’s reservations...be okay with paying it with no empathy from anyone at the establishment for their negligence.

Made reservations on line for the hotel after driving 500 miles. Reservation was a good price and said no refunds and I put in my credit card when making reservations. With the no refunds stated, you assume they charge your credit card at the time. I get to hotel and as I'm checking in, clerk asks for my credit card. I tell him that I paid on line, and he tells me they don't actually charge your credit card at that time. So if I hadn't shown up, I wouldn't of got charged ? I did the exact same process a couple of days earlier at another Comfort Inn and all they did when I checked in was ask me to verify last four digits of credit card. They they told me they charged an extra $100 fee on your credit card and I'd get it back in 5 to 7 days. I've never had a Comfort Inn or any other hotel do that. So first I was concerned I was getting charged double for the room and then worried would I actually get my $100 back. Turned out everything was charged correctly but I was concerned about it at the time. Then when signing the contract I noticed the $1.50 safe fee which said you'd get it back if you don't use the safe. How many people are really going to remember to do that the next morning, which I'm sure that's what they are hoping for. It's only a $1.50 but out of principal, I asked for it the next morning and they credited my credit card. (So much for contactless checkout). Then to top it off, I left my credit card on the counter when checking in. Went to the room then left for dinner. When I was ready to pay for dinner, I noticed I didn't have my credit card. (Fortunately, I had a debit card with me) . Went back to room and searched for card and couldn't find it. Go down to front desk and asked the clerk and he said he had it and pulled it out of cash drawer. Said he figured I notice it was missing and come back for it. What if I hadn't gone out for dinner and not noticed it till next day 200 miles down the road when I stopped for gas? Why didn't he call the room and leave a message. I'm grateful he kept it safe for me but could of been handled better. Hotel itself was clean and no issues.

The hotel is very clean. Close to restaurants and shopping. We are visiting during the fires currently burning in northern Colorado. I've witnessed the hotel being very compassionate to the evacuees and fire fighters. It's nice to see my community doing it's part during this tragic time. I'm proud to say Fort Collins is my home. And the surrounding businesses are doing there part. It brings me hope for better times to come.

We'd been on the road for awhile; not the first Comfort Inn we'd stopped at. It's not a new hotel, but clean and well-maintained. As always, the staff is great. Evening guy was downright chipper, and a nice woman in the morning. Comfortable room. We were right across the hall from the elevator, but weren't bothered by it at all. Don't quite get the $100 hold on the cc - it doesn't show up on the bill so it's not a big deal, but it's pretty unusual and I don't really see the need. Breakfast was still the coffee, juice, and grab and go bag. They tried to provide lots of options anyway - different pastries and fruit cups.

We were charged an additional $100 saying that we smoked in the room, I told her there was NO WAY we smoked in the room. She said there was proof, I asked for the proof and guess what there WAS NO PROOF, however, we still did not receive a refund. I have not even received a return phone call as I requested. The comfort suites in Englewood that we stayed at for four nights never tried to charge us for something we did not do and were also friendlier than the staff at the one in Fort Collins. STAY AWAY from this overpriced hotel!