The Best so far !
Reviewed 31 July, 2021
Wow ! Where can I start ? I guess the beginning. For the past couple of years we have been staying at the Hilton beach resort right next door to the Conrad. This Trip we said let’s try the Conrad to see the difference in Hilton properties. So here it goes, we pulled up to the front doors to be promptly Greeted by (Ernesto ) , Opened our doors and Welcomed us to the Hotel , he called over (Robert) the bell service to help us with our baggage, He was also so welcoming! We walked into the Sliding doors to a beautiful first floor , a wow factor! We walked to check in , we meet (Glen ) , what a extremely professional, polite Gentleman, we spoke for some time about Florida and the area , He took his time explaining the resorts and all it has to offer, from yoga on the beach to bike usage , pool service. And housekeeping. While checking in he Thanked us for being loyal Diamond members, he than proceeded to upgrade us to the next best room for the category deserved. We were on the 14th Floor (1402) we opened up the door to a huge residential suite , king size bed, full kitchen, floor to ceiling sliding doors . Crazy view of the ocean on one side and the intercostal in the back . The pool was nice , full open sun , we met (Wes) , nice polite employee, was always checking on us , the pool service was also on point, asking if we needed drinks or food service . Room delivery service was available to us since we were in a residential suite, every morning we would order our breakfast from the shop on the first floor, we had a $50 credit for each day we stayed, we always went over that credit by 7 to 8 dollars each day , food was delivered fast , but 2 out of the 5 times , 2 items were missing making the employee come back twice , no big deal . Each morning we conversed with (Luis) a True sincere Gentleman! We were sad to leave , everyone was fantastic, anyone who has negative comments for this property, must rethink their comments. I can’t wait to return in February 2022, the staff all around from valet, house keeping, bell service, front end was Fantastic! This is our new Fort Lauderdale resort spot , that’s until we become permanent residents of Fort Lauderdale.
Great service and fantastic room
Reviewed 24 July, 2021
After a very long exhausting trip that delayed our arrival until 9pm. (I called the hotel before the flight took off to let them know and they where very kind) The gentleman at the reception desk was incredible. He brought our stress level down and put a smile on all our faces. We stayed in a wonderful corner 1 bedroom residential with great views of the intercoastal and ocean. I loved the large terrace. The room was very clean and very comfortable. Houskeeping was great. Only one thing to nitpick was the pullout sofa bed not so comfy, but it worked. The bed in the bedroom was very comfy. My daughter wanted to take it home, lol The pool and staff where outstanding along with all of the employees there. The Cornucopia Gourmet Market was excellent. The cuban sandwish and the pizza are delicious. They had all kinds of snacks and sweets too. We didn't want to leave. We will be back.
Reviewed 24 July, 2021
Must’ve stayed on an off night, as I can’t recall the last time I experienced such horrible service in a hotel. Seriously, if it were possible to give minus stars for service, this hotel warrants the rating.
Solid 4-star hard product let down by 1 star service.