Reviewed 23 July, 2021
I arrived at this Marriott for a three day business training conference that was held at this hotel. At the front desk, I was greeted by Mr. Greg Irwin. Mr. Irwin was welcoming and attentive. I was surprised when, a couple days later, he remembered my check-in and inquired about how I was doing. To me, that was noteworthy customer service by Mr. Irwin. Overall, my stay, the conference and the lunch service was a pleasant experience.
DO NOT HESITATE TO BOOK HERE!
Reviewed 28 June, 2021
I was traveling from Philadelphia to the area of Pompano beach/Ft. Lauderdale. I did SOME due diligence and book sight unseen a hotel in pompano I believe it was the Seahorse Guesthouse. 4 nights Thursday thru Sunday. I think it was orbitz or Travelocity, received a confirmation from the booking site and was excited to be on the beach la Playa....I have stayed in many different places on the beach throughout the world and each one is unique in itself. HOWEVER do not consider the Seahore for any travel accommodations. My flight in Philly was delayed and my baggage was sent to Orlando, I could not leave Philly on Thursday instead had to reschedule and left Atlantic City on Friday, so my hotel plans had to be adjusted. I contacted third party booking agent and
Reviewed 21 June, 2021
BEWARE before booking this location. We stayed at this hotel two weeks ago. The hotel itself was ok. It’s listed as 4 Star but honestly I would say it’s more of a 3 Star hotel. The cleanliness needs improvement. Unfortunately, the tidiness of the hotel was the least of our concern nor the motivation for this review. During our stay, we left the hotel for the evening. When we returned to the hotel our hotel key no longer worked. After going back to the front desk and getting a new key issued, we entered our hotel room and discovered all of our belongings were gone. We went to the front desk to report the incident. Initially they repeatedly asked us if we were certain we locked the door when we left, if we were certain we didn’t put our belongings in the car, and then drug us to their lost and found to look for our belongings…. After much wasted time, they finally called the police and made a burglary report. The police responded and pulled the hotel log which revealed the desk clerk had printed and issued a key to our room to a couple while we were away from the hotel. These people took everything, our clothes, toiletries, makeup, shoes, iPad, laptop, car and house keys. They even took our leftover food from a restaurant that day. We were beyond baffled how something like this could happen at a reputable hotel such as the Marriott.
After checking out of the hotel, I received text notifications for charges placed on my credit card that was used to hold for incidentals. We booked and paid for the room through Priceline and had no charges to our room, so there should not have been any charges to my credit card aside for a $35 hold for incidentals. However, I had charges on my credit card from “Marriott Fort Lauderdale” in the amounts of $215.60, $155.89, and a third charge pending for $1. I had my credit card in my possession so whomever broke into our room didn’t have my card; these charges originated within the hotel. I called the hotel to inquire about the charges and was told ‘don’t worry the charges will reverse in a few days, if it doesn’t reverse then call back’. When I asked for an invoice to explain the charges I was told they weren’t able to provide one to me. I ended up having to report the charges as fraudulent and cancel the card to avoid further unexplainable charges.
All and all, our stay Fort Lauderdale Marriott North turned into a nightmare. I wish I could tell you that since the hotel messed up and allowed this to happen, they were extremely apologetic and moved quickly to get this matter resolved. Unfortunately that has not been our reality. It’s been two week since this happened and no one from the hotel or Marriott Corporation has issued an apology to us for what happened. We have not been offered a comp stay or anything to rectify our ruined vacation. We haven’t even received any action towards replacing what was stolen from us. I’ve called the hotel manager, Soonita, multiple times requesting an update. Each time, I’m told she’s not available and to leave a message, messages that are never returned. I asked for the number to the corporate office and was given the 800 number to make room reservations. Seeing me call multiple times and my frustration at the lack of response, the HR Manager, Avril, designated herself as my point of contact for updates. However, although she is easier to reach which is helpful, she never has an update or any new information to provide. All we have been told is that they have filed a claim with their insurance and are waiting on an adjuster to be assigned to contact us. What insurance company takes over two weeks just to assign an adjuster to a claim. When I asked for the date the claim was filed with the insurance they were not able to provide that information to me. When I asked for the insurance company information so I can contact them directly, I was told they weren’t allowed to give me that information. This situation would have never occurred had the desk clerk followed procedure and requested identification before issuing out a key to our hotel room. But how Marriott has treated us with their subpar effort to rectify the situation has been far more frustrating and mind blowing than the victimization itself. So again I warn you, be very cautious before booking this hotel. Better yet, just don’t.
Rude front desk. No room service or cleaning until you check out. Front desk doesn’t answer phones
Reviewed 20 June, 2021
Very poor level of service. Room wasn’t cleaned the following day or given towels or toiletries. Called the front desk multiple times and no one picked up the phone. I had to go down myself to get my own towels,shampoo and soap. They gave a very poor excuse on why no one came to the room to clean. There are no microwaves in the room. There is a small microwave by the front desk. So if you have to reheat food be prepared to stand by everyone checking in or out and people coming for the elevators. I also asked for change to get a soda from the vending machine and was told very rudely that they weren’t a cash drawer. All I asked was for a dollar in change. Rooms are not worth the price paid. This is a 3 star hotel at best