Encore Resort at Reunion

Great for families, you don't need to leave the resort for anything. There are restaurants and things to do there. Also, each home has it own private pool. The homes are very nice and spacious. The staff and maintenance are there whenever you need.

Don't book here. We had a house booked for over 6 months and just received a call that our reservation was cancelled - less than 48 hours before check-in. I now have two families and 5 kids with no place to stay and nothing available in the area, along with thousands of dollars in activities booked. I find it ironic that they charge high rates for last minute cancellations from their customers, but all i get is a refund of my deposit and a "sorry" when i'm now stuck without a place to stay at short notice. I wouldn't give this place a dime of my money if it was the only place left to stay in Florida. I hope they enjoy knowing how disappointed all the kids and families are that trusted them with their vacation plans.

less than 48 before checking in I get a call that our reservation is going to be cancelled, and the house was no longer available. I was and still am in complete shock. No help finding something else, not getting money back for a week, complete and utter ridiculousness. Been traveling 🧳 a long time now and have never experienced anything like this. Now we are on our way for a spring break trip with no where to stay. Book at your own risk!

First of all, after the reservation was made and I confirmed the total, we were charged over $300 when we got to the resort for a "pool" fee. We waited on hold for over 1 hour to get maintenance out for a hot tub that wouldn't heat, batteries missing in most remote controls, broken lock, faulty light, broken tv, missing shower curtain (which we had to hang ourselves after they brought it) and extremely noisy fan. "Game room" had 1 small arcade style game. Disappointing. Overall, poor quality for a 5 star, resort. Part of the problem is the resort is the middle man and everything has to be handled by the management company. Lots of improvements need to be made, starting with better customer service and communication.

We just got back from Encore and I have to say, I read all of the reviews and some took with a grain of salt but others I listened too. I have to admit, I was prepared for a total ($.h.i.t. Show). So there was one review about the people who check you in, that one made me laugh and it pretty true. The reality is they need more training and authority to make decisions. However, I did find out they are simply a 3rd party taking reservations and checking people in for the rental agency. if you need anything, they are useless. You'll have to call. So there was a little wait and I was like, here we go...lol. Then we got to the house. I told my wife to stay in the car because if this house sucks we are asking for another. I walked in, it was bright, super clean and smelled great (air fresheners). I think I actually said, "duuuuude." when I walked in. Well, we got unpacked in the house (4 bedroom) and then...the power went out. Yup, the whole street. I went to Walmart and got some battery operated Workmans lights and after a few hours it came back on. As they say at NASA, we had our glitch. Everything else else was smooth sailing. The water park area was across the busy street but we drove it so no worries there. Was happy to see a proper bar there. Oh yeah, a MUST. So a little about the house and what you'll need. We brought Tide Pods and Cascade Dish pods (you'll need these). They have plenty of plates, utensils etc. They have 4 pots with lids and a large non-stick skillet. If you are like Emeril and need more than that...you'll have to bring your own. We brought an Airfryer for bacon, tots, fries and wings. Worked out well. The one thing I wish we would have thought of was Salt and pepper shakers UGH. Next time. Since we drove we also brought our stick vacuum as I really hate things on the floor when you are bare feet etc. The house was so new that it still had price tags on the decor so we played "Guess how much this costs without going over?" with our kids. That was fun. Has a nice small garage and plenty of storage. There were ZERO parties next to us or anywhere we could hear and this was during the height of spring break. So sleeping wasn't an issue at all. And frankly, even if there was a party, with the heat, sun, pool and drinks if a little noise keeps you up after all that? Then you didn't do enough of that! I was OUT! Lastly, if your house is across the busy road, there is a key card access machine BEFORE the big machine you press a button on. A lot of people didn't understand that and it caused a traffic jam. I was the guy in my car "Jesus Mary and Joseph....it's right there!!!!!" rofl. What I have learned with trip advisor reviews is the following. There are some legit issues people have, however 70% of the complaints usually are because people didn't prepare adequately. Prepay in full with credit card, respond when they ask you things etc. Also, yes, they do charge for dogs (we had two and they loved it as well) and they do charge for heat on the pool. I didn't care as I know how much it costs in gas and electric to heat pools so I was fine with it. I wanted a HOT jacuzzi and it did not disappoint. Actually got too hot...lol. there isn't a temp control and I kept re-cranking the timer....wow...hot! It was nice to have a large enough house where everybody could get their own down time away from each other and then meet up at the pool etc. Will definitely stay here again. This time bringing salt and pepper...hahaha.