Based on 552 review
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Reminiscent of a Texas estate house, this luxurious resort hotel offers a rejuvenating haven away from the rigours of travel. Here, guests can hit the links with the championship golf course just a five-minute walk away, then relax in the hot tub and sauna, read a book on a sun lounger by the sparkling lagoon-style outdoor pool, or luxuriate in a massage in the spa. The hotel's air-conditioned guest rooms are elegantly decorated, each featuring Wi-Fi, spacious en suite bathrooms, and balconies to better appreciate the fresh air. Guests will find an array of useful amenities in this hotel, incl...More details
Check-out ends at: 11:00
Pretty disappointing for a Westin
Reviewed 1 december, 2021
I am here now for 3 nights for work with my husband and children, we have two rooms. I had higher expectations for a Westin. I never expected no desk in the room, there is one small round table so it is very hard to work. They only offer housekeeping upon request prior to 10 am. I called to order early in the am and they only came and emptied garbage and gave more towels. For this price I would expect they would clean your room upon request. Staff is not super friendly. One of our rooms has a tub and shower curtain, they said this was recently remodeled. A shower curtain is not what I expected. Both our rooms had some hairs in the bathroom on checkin. I’m disappointed I chose to stay here, Westin is usually spectacular. Wouldn’t return, many other options to chose from in the area.
Good hotel / Terrible Service
Reviewed 8 november, 2021
I got breakfast vouchers for 4 through the Hotels.com purchase. I went down for breakfast to get it to go because my kids did not want to come down. I was told I could order any 4 meals off the breakfast menu, I did sans the bacon and/or meat since we do not eat meat. I asked twice before the order was finalized, "no meat right?" they said yes. Then the lady came and said I had an extra charge because the voucher did not cover it all. Fine, I paid the extra charge and tipped. I saw the receipt that it didnt have "no meat" anywhere on it, so I asked again, and was told not to worry that she put it in the system. I got the food and went to my room. It was missing the kids pancake meal. I thought ok, I'll deal with that later and decided to give the kids the french toast meal because they were literally climbing the walls hungry. I open the container and there is a thick stack of bacon piled on top of the french toast. I took it back downstairs and the rude manager offered a half hearted apology and said "Do you want us to remake it or not?" Well with that attitude, I no longer trust the kitchen and the integrity/cleanliness of the food. I got no refund for the extra room charge which was supposed to include breakfast and we ended up ordering in delivery. Add to that, I barely got an apology or a sincere attempt to make up for it. As a long time Marriott member, this type of service was unexpected and very very very disappointing.
Less than great experience
Reviewed 23 october, 2021
Attended a conference at this hotel. I have been in much better hotels for less the price. The rooms had been refurbished but not for the better. Beds were very soft and uncomfortable and there was NO work area. Seems like a conference center would have a work area. There was space for a desk and chair with the required wiring for a laptop etc but no work area there was about a 12" wide shelf under the TV. Bathroom lighting was very dim. Furnishings that were there (2 side chairs) were very uncomfortable. Also at 7AM there was an Indian wedding taking place on the patio and drums started beating....at 7AM??? Glad somebody else paid for this room...
Reviewed 11 october, 2021
We must have driven past 30 or more hotels to stay at what we had hoped would be a superior establishment. But it was so disappointing from the moment we arrived. We pulled up expecting the valet to tend to our vehicle and luggage. We got out and went to check in. We ventured back outside and asked the valet if he was able to take care of the car. He said no. Just go and find yourself a spot. We are so busy tonight and tomorrow there is only one person working and they’ll be too busy to get it for you. Ok! We then asked if he had a cart for our luggage. He says no I just gave the last one away. He had absolutely no intention of helping us. We circled the lot and finally found a distant spot. We then had to get our bags inside and we had quite a few pieces. Very disappointing! The room had been refurbished which was fine. I had requested additional pillows through the concierge service as a Marriott Bonvoy member but they had not been supplied. There was a lot of dust and dirt on the dark coloured bathroom tiles. Overall, not at all worth the $300 we paid. So many more affordable hotels but we thought we’d enjoy a little nicer hotel on this trip. Not the case at all. We won’t stay at the Westin Stonegate again.
Great Resort and location
Reviewed 29 september, 2021
Amazing resort at a great location. This was our first trip in almost 2 years and we had fairly high expectations due to COVID. First, we were not aware of the road construction in the area that created bottleneck to the hotel. Second, the safety protocols are not taken very seriously. The hand sanitizer stations by the elevators were empty throughout our stay. On the plus side, room was clean and we chose not to have maid service during our stay. Self parking was a bit of a problem as on weekends the hotel seems to block closer self parking spaces for Valet and had to park in the event parking lot.