Vessel Inn Fukuyama Eki Kitaguchi

Booked hotel based on TA reviews and am extremely disappointed. Booked 3 non smoking rooms but given 2 non smoking & 1 smoking. Staff who attended to us, Shihara, was extremely inflexible and blamed Agoda for the mistake. Told me to call Agoda to clarify but regardless, she won't have a non-smoking room for me, not even if there is someone sick in the family, nope, she dont care at all. Totally inflexible, unhelpful and rude. Called me a racist when I mentioned it's the 1st time I've come across a Japanese service staff who is this rude. Even offered to cancel my booking rather than try to help. We are a party of 7 with my aged parents and lugging big luggages, not a single bit of empathy from her at all. If it was my mistake I would accept it but all my bookings stated clearly non smoking rooms. As a hotel service staff, the least you can do is to try your best to help your guests but this Shihara, from start to end, all she said was we dont hv a single room for you, even though I was at hotel at the stated check in time of 3pm and there are many other rooms still available at the time of my check-in. If I can give zero stars, I would!!! Oh and the manager of the hotel cannot speak English so you cannot complain unless you speak Japanese. Shihara said she can help to translate though! Lots of better hotel choices in Fukuyama. Spend your money elsewhere.

The hotel is just steps away from the main station and right across the street from the castle. Just on the other side of the station are most of the restaurants, so it could not be much more convenient. I was checked in to Room 1912 on 9F, a generous – sized twin- bed room with a big desk, mini- fridge, coffee-tea service, air purifier, trousers press, open closet and a nice, large place to put luggage. The aircon worked great, a super- quiet mini- split unit from Daikin. The internet was very fast until the evening, when it bogged down quite a bit. It got faster again around 08:30 the next morning, by which time most of the salarymen had gone off to work. The room has a great view of the castle. It’s just right there in your face. Wonderful. There was a corner chair and a companion chair with a small table and a work chair for the desk. The bed was comfortable and had a dual- sided pillow with a beanbag side. The window opened all the way, so I got some nice, fresh air at night. The bathroom was an upgraded version of the business hotel bathroom, but with more space, a heated mirror and thermostatic- controlled shower / tub valves. The sink valve was a one- handle unit. Breakfast was good. The selection was not large, but it was good and a few different things than the usual. The service was good, too. All in all, it was an excellent place to stay.

I have been here for 5 days. The location of the hotel is very strategic , nearby to train station, hypermarket and the castle of course. Every day I can have a packet of moisture lotion, conditioner, mask and other things. I also having a drinks in the evening as much as I can. Lots of choices from latte, chocolate and also cold drinks. There also a laundry room provided and we can use it only for 100 yen for washing and 200 yen for drying (1 hours). The iron and the kettle is the best.

We have been twice in the Vessel Inn Fukuyamaeki and both times the service was outstanding, the view from the room facing the Castle is absolutely beautiful, next to the train station which offers a nice variety of food options. Breakfast is ok and free drinks in the afternoon. There is a microwave and washing machine and dryers available. Excellent option to move to Hiroshima, Miyajima and Himeji.

This hotel is every thing that you look for. It is a great location across the road from Fukuyama Castle, which is a must visit. It is also adjacent to Fukuyama train station with many restaurants on the ground floor. On the other side of the station is a good shopping area with again many restaurants. The hotel was very good with great rooms, our room overlooked the castle. The breakfast was also very good with a good front desk personnel that would try to help where ever possible.