Best Western Plus Gas City

We will not visit again. When we first arrived and saw the window sheer torn, we reported it to the front desk so as not to be charged for the damage. She asked if we wanted to change rooms. We should have know at that point that she knew the room was defective. We later found out that the toilet didn't flush even a piece of toilet paper and the drains in the sink and shower were slow. When my husband complained we were told we could move rooms or use a different room in the morning if there were any left. We chose to stay in the room because 2 of us were already in bed. In the morning one of us showered in standing water. We used the lobby bathroom toilets. Very inconvenient. The pool and breakfast areas were still closed "due to Covid" even though other area hotels have theirs open. A grab and go breakfast of water and a banana is not enough. How about adding a bagel and cream cheese? If Covid is such a concern, why doesn't your staff wear masks?

The lady that checked us when had to look at the room first, she said the housekeeper that did the room was not the best. Carpet was dirty. Bed was old and mattress was very used. No breakfast offered and coffee was old.

In the past this was our hotel we loved to stay while visiting family in Marion. This last time sent us away to another hotel after one night (We booked two). I am an elite member but there was no mention at all to that like there was in the past. It was noisy, not that clean, stairwells run down, and smelled like smoke due to people leaving the doors open while going outside to smoke. Walking up to the hotel told us it needed attention. The facade is getting worn and not inviting. Due to covid EVRYTHING was shutdown. No hot breakfast, no pool, no workout etc. Other places we stayed had those things running. It seemed like covid was an excuse to shutdown the amenities. They did have coffee urns in the morning, they were empty but they we there. We were going to check out a day early because of dissatisfaction but there wasn't anyone at the front desk so we left the keys in the drop box and left. I do hope they fix these problems because we did like it there. If not we will be finding other places. We are up there at least 3 times a year.

We couldn't have asked for better service. Alea and Tamra were both a great help to our family in such a difficult time. Sheila made changes to our reservation at 6AM! The facility was clean and well maintained. We stayed multiple times at this location while my father was ill and eventually passed. The staff were cheerful, courteous, so very helpful to all of our family. We would recommend this facility to anyone who would be courteous customers for this staff who would bend over to make you comfortable.

Staff did not wear masks, nor require guests to (even though it is a state mandate). When I questioned this, my concern shot down. Clearly not taking virus safely protocol seriously. But they were quick to cite COVID when giving a measly bag breakfast of a warm water bottle, an overripe banana, and a tiny granola bar. They didn't try very hard on the breakfast. Fitness Room and Pool also shut down for COVID. When we checked into our room, there was almost no toilet paper on the rolls and only 2 tissues in the box, both items clearly not refilled when the room was cleaned. The lamp didn't work. Hotel decor was nice, and the beds comfortable. But I would not stay here again, certainly not during the pandemic.