Crossroads Inn & Suites

Starting at

$ 223

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Lobby

TripAdvisor Review

Based on 565 review

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This cosy hotel is located in Gatlinburg. null can make good use of the wireless internet connection available at the public areas of the null. Crossroads Inn Suites offers a 24-hour reception service, so that guests' needs will be fully met at any time of the day or night.

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Property Info

This cosy hotel is located in Gatlinburg. null can make good use of the wireless internet connection available at the public areas of the null. Crossroads Inn Suites offers a 24-hour reception service, so that guests' needs will be fully met at any time of the day or night.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

several
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Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless Internet access, cTake in the views from a terrace and a garden and make use of amenities such as tour/ticket assistance.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless Internet access, cDip into one of the 2 outdoor swimming pools or enjoy other recreational amenities including a waterslide and a sauna. Additional amenities at this hotel include complimentary wireless Internet accessTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless Internet access, cDip into one of the 2 outdoor swimming pools or enjoy other recreational amenities including a waterslide and a sauna. Additional amenities at this hotel include complimentary wireless Internet accessDip into one of the 2 outdoor swimming pools or enjoy other recreational amenities including a waterslide and a sauna. Additional amenities at this hotel include complimentary wireless Internet accessTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless Internet access, cTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless Internet access, cTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless Internet access, cTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless Internet access, cTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless Internet access, cDip into one of the 2 outdoor swimming pools or enjoy other recreational amenities including a waterslide and a sauna. Additional amenities at this hotel include complimentary wireless Internet accessFurnished balconyFurnished balconyTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless Internet access, cFurnished balconyTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless Internet access, cTake in the views from a terrace and a garden and make use of amenities such as tour/ticket assistance.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless Internet access, cTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless Internet access, cEnjoy recreation amenities such as a seasonal outdoor pool or take in the view from a garden.Pamper yourself with a visit to the spa, which offers massages and facials. If you're looking for recreational opportunities, you'll find an outdoor pool and a fitness center. Additional amenities at Pamper yourself with a visit to the spa, which offers massages and facials. If you're looking for recreational opportunities, you'll find an outdoor pool and a fitness center. Additional amenities at Furnished balconySpend the day on the slopes, or enjoy other recreational amenities, which include ski-in/ski-out access.Pamper yourself with a visit to the spa, which offers massages and facials. If you're looking for recreational opportunities, you'll find an outdoor pool and a fitness center. Additional amenities at Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless Internet access, cDon''t miss out on recreational opportunities including a fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless Internet access and a fireplace in the lobby.

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    175

  • Very Good

    206

  • Good

    98

  • Reasonable

    44

  • Bad

    42

Travelers profile
  • Business

    4

  • Couples

    237

  • Solo travel

    11

  • Family

    211

  • Friends getaway

    34

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Dont stay here

Reviewed 28 october, 2021

When we checked in, they charged an extra $20.30, blamed it on expedia. Room was not very clean, bathroom very small, phone did not work, Breakfast room was closed, had limited selection at lobby, Coffee, juice, and some kind of packaged pastry that was awful. on second day, we left and was gone all day, came back with no room service, no clean up at all, bed not made and no clean towels or wash cloths. Lobby guy said clean up crew was gone home and I couldnt get room cleaned. All he could give me was 6 towels, no wash or hand cloths. Said I should have called and told them I needed room cleaned. I said phone dont work, he said I should have used my cell phone. We were gone all day duh. Next day we checked out and I asked for receipt. He said he could not give me one, expedia will send me one. (still dont have it). Bad experience, we will never stay there again and I highly recommend no one else stay there. I have stayed in some crappy places before but this one took the prize.

skenny1957

Worth it

Reviewed 18 october, 2021

We spent a night at the Crossroads Inn and Suites. I was greeted with a warm welcome. The room was very clean and the bed was comfortable. We loved the location as we were able to walk to our destinations.

Travelerfrimwtn

Just don't

Reviewed 17 october, 2021

If you're looking for a very detailed, brutally honest review. Here it is. Firstly, I'd like to say that this hotel is very outdated so as far as the appearance of rooms and such, be warned. The rooms look nothing like the photos. Starting off with the good things: The location is amazing! We were able to walk everyday into the main Gatlinburg strip and the staff was kind and accommodating... But sadly, that's about all of the good things I have to say about our stay. When we first arrived, we struggled to find parking in the very tight and small parking lot, but we made it work and continued on. My husband and I opened the door to our room and it was visibly unclean with a slight musty smell, but we figured we would tough it out. We walked around Gatlinburg for a bit and when we returned, we pulled the sheets back to see blood. This led to further investigation: mold surrounded the shower, paint was peeling, dents and dirt were on the walls, stains covered the carpet, questionable stains filled the chair that sat in the corner, and I don't even want to know what the sticky liquid on the table was. If that isn't enough for you, we also opened the fridge to find a half opened case of beer that was certainly not ours. The doorknobs were falling off, the drawer to the dresser would permanently stay opened no matter how hard you tried to get it to shut, and the toilet was clogged followed by the toilet paper not being replaced. We went to the front desk and politely explained our situation. The lady working was very kind and offered to upgrade us to a different room for the night (as well as assured we were comfortable with the new room's state). We were told that they would clean our room and that we would be moved back in the morning. We went the front desk the next day to get our new (but old) room keys. Back to the original room we went! We did happen to run into the main supervisor for the house cleaners and he asked us to explain what had happened. He was also very kind and explained that he had been gone the previous day and relied on his employees to handle the rooms with care... Clearly, they had not actually done their job. He gave us some money back and also assured that we were comfortable. When we returned to the first room, it was CLEARLY much cleaner and even smelled better. This made my husband and I feel a bit more at ease. To make ourselves feel mentally able to stay here after our previous events, we bought our own bedding as well as Clorox wipes, but the staff had done a MUCH better job this time with cleansing everything... They had also fixed the toilet which unfortunately, did not last that long. A couple days later, the toilet broke again and we called the front desk for help. They said they'd send someone up. My husband and I waited an hour and no one had arrived so we decided that in order to get through our trip, we would go buy a plunger to attempt to fix it ourselves. When we came back, they had finally fixed it, but it seemed like they had waited until we were gone... So, with all of this being said, just be warned with staying here. It is definitely not a place I would bring a family to, BUT it does seem like the hotel recognizes the age of the rooms and are working towards updating it all soon. Until then, I do not recommend staying here.

stripes203

Very poor service

Reviewed 9 october, 2021

Room wasn’t cleaned for three days even after complaining to desk. Fitness room closed with no explanation. Breakfast was frozen danish and granola bars. Very disappointed since we chose this hotel because it advertised free breakfast.

webgene

Worst Hotel I've ever stayed at

Reviewed 30 august, 2021

Room was dirty. There are holes in the wall in the bathroom, Looks like rot. TV did not work. I told the front desk 5 times over 3 days and they would tell me they'd send someone to look at it. Never fixed. Pool is tiny. No bedspread on the bed. Box springs had visible stains. This place is a dump.

jhdjr1965