Based on 114 review
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This cosy hotel is set in Gaithersburg Area. null may take advantage of the Wi-Fi connection on public areas at Extended Stay America Washington D C Germantown Mi. The reception is open 24/7.
Check-out ends at: 11:00
Good front desk, fine quiet rooms, and a good neighborhood
Reviewed 16 september, 2021
I had a minor problem with the room I had been in for a while, over the weekend, and when I told the front desk on Monday afternoon they were very professional and courteous, and got me a choice of rooms, the one that I chose from those was perfect for my preferences. This level of service is much appreciated. It's a good place for an extended stay.
Reviewed 16 september, 2021
I stayed here for a week and it was great. The location is close to many stores, restaurants and other things to do. I like that they have washers and dryer’s because I hate traveling with dirty clothes.
Reviewed 31 august, 2021
Excellent customer service, the lady at the reception(Irene) was very helpful, Hotel is very clean. room is Clean, very quiet hotel and good location to my business meetings. I will definitely come back here.
Wouldn't stay again
Reviewed 8 august, 2021
My husband and I were helping friends move from NY to FL with 1 day notice. We were driving and needed a place to stay, i called and after talking to a man for 30 mins he finally was able to tell me if the location had rooms available. Traveling through the night I understand it may be difficult to find a hotel short notice and at 2am. We were relieved until we got there. Explained we literally were same day check out, yes charge us the full price, we just need to sleep a few hours. They refused to let us pay in cash said card could only be used for 7+days, got to our room it was disgusting! The kitchenette looked like it had just been used, the floors were dirty and there was zero hot water. We slept for a few hours and went to check out, the gentleman was confused and said you're booked the next 2 days. I had to argue that we were only staying basically a few hours to sleep and drive through. For whatever reason this was just not being understood, again we explained we're passing through the state. We were finally able to check out, only charged for the 1 night, we're extremely happy to be leaving. I was too afraid to look at the bed based on the room, we slept with clothes on and on top of the blankets. If we weren't so exhausted from working all day and then leaving the same night, we would have found somewhere else to stay.
A beacon of light
Reviewed 28 july, 2021
I stayed at the Extended Stay America on Milestone Center Drive in Germantown MD. While staying there, I had the pleasure of encountering an employee name Miguel. He was very kind and professional, lending a helping hand when needed. He always showed that he took pride in his job by rep resenting the hotel with respect, professionalism, and on the job readiness. He went beyond the call of duty to make sure my stay was enjoyable. I would like to thank Miguel for his kindness and promptness .He was always available to provide quality customer service.