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no lugage carts, no room service, minimal outlets in room
Opinión escrita el 29 de Agosto de 2021
We needed 3 outlets at bedside, for 2 CPAP machines and icing machine for my wife's recent knee surgery. There are only 2 outlets bedside with a floor lamp in the corner not plugged in anyplace, nor any outlets to plug it into. I asked for a power strip, which they couldn't provide so we had to go to Walmart and buy one.
Our reservation was for 4 nites. We asked for daily service, but was told, if you want towels, just come down and ask for them. When I said we want the room cleaned, she replied, "we'll try." For 4 days, that was our daily request, and their response was as minimal as they could provide.
Though they offer handicap parking, anyone and everyone uses those parking spots. Made it tough on my wife, but after seeing how carefree the front desk staff was, it wasn't worth asking them to enforce handicap parking.
The breakfast - isn't anything. they have coffee, and had run out of fruit, etc when we got there. They don't have eggs, toast, waffles, bacon, sausage, etc - because of COVID. After this stay, we stayed at 2 more Comfort Suites, both of which did offer very good breakfasts.
We travel more than 30 days a year. My wife won't stay in this Comfort Suites because of our experience here though we come to the Richmond area annually because of family.
Opinión escrita el 19 de Agosto de 2021
I travel for work weekly and stay in the Innsbrook area. The hotel I normally book with was full for one of the two nights I needed. mainly due to several rooms with broken AC. I was able to book my complete stay with Comfort Suites easily with no issues. I was so glad I made this booking! Austen (The Front Desk Supervisor) was incredibly helpful and courteous. The hotel itself was impeccable. It was clean and inviting My previous hotel of choice had lacked in this area, to the point one of my visits I had to request clean sheets and bedspread as they had not been changed with what they considered housekeeping This was my first experience with a Choice Hotel and I will be booking all of my further weekly trips to Richmond here, without hesitation. I would 100% recommend this hotel to anyone that is looking to stay in this area.
Opinión escrita el 15 de Agosto de 2021
Stayed here for one night while traveling. Had a double bed room. Beds are very small but the room was clean. Breakfast was just grab and go so didn’t care for sandwich choices. Staff was friendly. It is a pet friendly hotel but we got a non pet room and there was no signs of pets in the room. Sometimes I’ve found they switch them. It was good for a one night stay.
Convenient location close to retail and nice park
Opinión escrita el 10 de Agosto de 2021
Stayed at this hotel 4 nights 3rd week of July for a family reunion in Glen Allen. The hotel was clean and in a good location. Disappointed that the pool was closed as this was one of the main reasons why I booked this hotel. I was told by an employee that it was due to waiting on a part that would not be in until October. She added "We keep telling them to change that on the website". I do want to give a shout-out to Austin - a lovely young woman who was behind the front desk for part of my stay. She was very kind, professional, and loyal (she didn't make excuses for the lack of housekeeping staff or pool closure). She just explained the situation and apologized as if it were her own doing! Now, that's loyalty to an employer. Note to management: Austin is a keeper!
Opinión escrita el 17 de Julio de 2021
Our company reserved a room at this motel (6 days) as it accepts pets - two small pets. Huge mistake. The dark room was smelly and very humid. The loud a/c unit only further spread the mildew oder. I’m not sure what was worse the carpet which felt tacky from all the Frebreeze or the peeling bathtub. It was bad enough for us to request a different room. The young night manager claimed there were no other rooms available. Upon returning from work/training the first day, we found towels outside the door and were informed that the person assigned to clean the room opted not to do so as there were dogs in the room. Ok, but when we followed up with another young front desk manager, we were told that they would not change the room cleaner and our room wouldn’t be cleaned during our week stay. We asked what could be done and only received a shrug.
Due to our work schedule, they charged us a full day as we departed late afternoon for the Hilton a block away. We gladly paid to get out of there.