Staybridge Suites Washington D.c. - Greenbelt

Starting at

$ 143

TripAdvisor Review

Based on 114 review

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Offering an ideal location and ultra-comfortable accommodations, the Staybridge Suites Washington-Greenbelt is a contemporary upscale extended-stay hotel that’s perfect for all travelers visiting the Washington D.C. area. The 100% all-suite hotel is nearby the New Carrollton Metro/Amtrak Transportat...

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Property Info

Offering an ideal location and ultra-comfortable accommodations, the Staybridge Suites Washington-Greenbelt is a contemporary upscale extended-stay hotel that’s perfect for all travelers visiting the Washington D.C. area. The 100% all-suite hotel is nearby the New Carrollton Metro/Amtrak Transportation Center making it the most convenient option when needing lodging. . Leisure travelers enjoy being so close to FedEx Field, Six Flags and RFK Stadium. The hotel is located just a short distance from the NASA Goddard Space Flight Center. Being so close to the New Carrollton Metro & Amtrak Station ...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services
Concierge

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    59

  • Very Good

    29

  • Good

    5

  • Reasonable

    5

  • Bad

    16

Travelers profile
  • Business

    27

  • Couples

    16

  • Solo travel

    7

  • Family

    50

  • Friends getaway

    7

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

WORST EVER STAY

Reviewed 1 august, 2021

Two night stay this past weekend. $250 deposit for everyone (of course you get it back if you don't screw up the room, party and/or smoke.). Ok not a big problem with the deposit...but it won't be returned to my account/card for 4-7 days.... Hotel "suite" is very small. there is less than a feet separating the pullout bed and the main bed. Cracks in the sink, was afraid the water would leak out. Needed linen for the pull-out sofa/bed and it took nearly an hour. The mattress was about 6 inches thin. No pillow, "because we don't have anymore." So in the morning, I asked for an iron, because although there is a ironing table along with an rack to store the iron, there was none. I asked several times for an iron and after waiting nearly 90mins I left. Checkout took very long, EVERY GUEST waiting to check out had something negative to say including one guest who said she had roaches in her room. When it was finally my turn for checkout, printer malfunctioned, could not get a hard copy of my receipt.

eddiegF9830NF

Outstanding Service, Great rooms, Good Pricing.

Reviewed 14 july, 2021

Booked a staycation for a change of pace to concentrate on my work. I was able to quickly book a room that was made available for me on the same day. The property is clean, quiet, and-although I have never used them in depth-the property has decent amenities. Summer and her co-worker were extremely helpful. After check-in, Summer called to see if the room was too my liking or if I need anything, to which I was very impressed with as that isn't often the case with some hospitality establishments. This was my second time staying at this location and both times I had an excellent experience. (I don't recall the customer service representative who assisted during my previous stay in January, however she was also courteous, plesant, and extremely helpful.) I will be returning to this property (I'm currently in the process of booking a stay for family) and recommend it to others as well.

989SammieJ

Father's Day Dilemma

Reviewed 12 july, 2021

I made reservations for family and I for fathers day weekend arriving 6/19/21, I received a check in email from the hotel on 6/18/21 as to ETA and I selected after midnight Saturday night/Sunday morning because we had an event in nyc Saturday night and I had no problem paying for Saturday night. I've done this at other hotels and they'd usually contact me to confirm that I was coming and all was well.Upon arrival after 6am sunday morning I was informed by the lady that my reservation was canceled, I never received an email,call,or text from the hotel/ihg in regards to this. The lady then informed me that they had no rooms available for my family and I and she couldn't do anything to help us.I called ihg customer service and the rep was trying to assist but she couldn't comprehend that we needed a room asap.She proceeded to inform me that she got me a room that'll be available 3pm. I escalated the call to ihg guest relations and I spoke with MS Dana who immediately understood what was going on and said by no means this should have happened, while she was in the process of assisting me MS Summer who just came in to work at the hotel immediately walked up to me and kindly and professionally informed me that my room was available and sincerely apologized for all the inconvenience. Ms Dana of ihg guest relations still took all the information and I felt more comfortable once she came on the phone. Thanks to MS Summer at staybridge suites greenbelt MD for clearing up the whole dilemma. I was disappointed because I usually refer anyone traveling to the MD/DC area to this hotel and to think this happened to me on Father's Day weekend of all times with family in tow was not a good look at all. My family was very upset about the situation after we drove throughout the night expecting to get to our room and relax and enjoy Father's Day. I'm not certain if I'll be visiting this hotel much less recommending it to family and friends. As an ihg member I was very disappointed. Still I want to Thank Ms Dana and Ms Summer.

D C

STAY AWAY!!!

Reviewed 27 november, 2020

Larissa at the front desk in lanham Maryland Staybridge suites has bad customer service. She was very condescending, rude, disrespectful, sarcastic and unhelpful. I would not advise saying here in regards to how I was treated. No one deserves to be treated or judged based on how they look or dress and for this reason she did. She also spoke to me as if I was illiterate and had no intelligence when I asked her questions. She needs to be trained on customer service especially if this hotel values their customers and referrals because next time I will reach out to the district manager.

Lola8965travel

STAY AWAY!! $250 incidental hold you'll never get back.

Reviewed 12 november, 2020

My family and I reserved a double bed room with an extra pull out bed. When I checked in I was told the property no longer provides that type of room. The manager was rude and I was not offered any accommodation even though I paid for a room I didnt recieve. The police were called later that night due to a party taking place. There was Marijuana smoke throughout the hotel. I called down to the front desk to complain.The next day I checked out and was charged a $250 smoking fee, even though I was with my child and do not smoke. The General manager Ali is incompetent, rude and extremely unprofessional. THE ABSOLUTE WORST EXPERIENCE I'VE EVER HAD. If you want to be scammed out of your money, book a room here.

Ni423