What a Disappointment
Reviewed 27 July, 2021
We stayed for four nights for a family wedding. Most members of our party stayed next door at the Courtyard, which are apparently co-managed. Both are also under construction. Although the construction was bad enough, I understand that has to happen now and then. However, the general amenities were lacking and things that could have been easily addressed were not. For example, neither hotel had laundry detergent available. One morning the coffee would be served at the CY while RI had breakfast. Another morning, coffee at CY but no lids to carryover to RI. The computer at the RI never worked the entire stay. The pool area is nice in the RI, but one of two visits had no pool towels. That's an easy check to make. Neither has any place to sit outside. The RI shows an area with a grill and fireplace (not there anymore) but it is smaller than it appears on line and is kind of cramped into a corner. Wouldn't hold any more than a half dozen or so people and of course was covered in construction dust (as to be expected). Positives were - my daughter's flight was cancelled overnight so she was not charged for the night, despite the short notice. The manager allowed us to gather at the CY dining area. We had many rooms between the two hotels and the stay put a bit of a damper on our family gathering. I don't give 1 ratings lightly on TripAdvisor but I can't justify anything higher.
Reviewed 12 July, 2021
We stayed at a Residence inn in Rapid City South Dakota fort two nights which was excellent. We then travelled to Denver and stayed at this Residence Inn. We stayed four nights and it was not a good experience at all. They blame the construction going on at the site, however we were more disappointed in the service. There were several issues with our room, including a non-working TV and a extremely slow draining bathroom sink. We were promised maintenance would take care of, but for four days they never showed or fixed the issues. The front desk was unstaffed and unwatched. Several times we stood at the front desk for over 15 minutes waiting for someone to appear, only to be disappointed and have to walk away without receiving service.
The only reason we give this a 2-star rather than a one-star is because the room was clean and the construction workers were friendly and do not deserve the blame being placed on them
No a/c. Fikthy
Reviewed 15 June, 2021
Was here on 6/4 and 6/5
We had a wedding in Golden. The bride reserved a block of rooms down the road at another Marriott (which was beautiful…and 1/2 the price!) but I “upgraded” because I always prefer a residence Inn. As I was flying in, I received an email on the day I was scheduled to get there
( I was already on the
plane…I booked this hotel on 5/1) that the hotel was under construction and the pool and fitness center were closed and there would be construction noise. By the time I got this notice, all other hotels In the area were booked for the weekend.
Check in went well…proceeded to the elevator, it was filthy with construction paster, the walls and control panel were duct taped together. I was afraid we weren’t going to get to the next floor.
The hotel hallway carpets were covered with plastic liners and there were plaster pieces and dust throughout the hall. Looks like it was never vacuumed. Got to our room. It was dated, but thankfully clean…but very hot and stuffy. We raised AC and left for dinner…came back, still same temp. AC not working! Call front desk…not other rooms available and maintenance would come take a look in a.m. The windows only opened about 4” so no air circulation . Called back, fortunately they had fans which made it comfortable but it was an unseasonably warm night for Denver
Next morning went to breakfast. It was a pathetic spread, but due to COVID, I know this is the expected norm. Due to lack of social distancing, Didn’t want to eat in the breakfast room. Our room was being worked on so we opted to eat In the “courtyard”. The chairs were just piled up in the corner…no where to sit! So we took the chairs off the pile and rearranged the them. When I tried to go back into the Lobby to use the restroom (I forget to mention our toilet didn’t flush, had to manually fill the tank with water) the door lock was broken. I I had to walk around the hotel to get back in. There was a sign that door lock was broken In The courtyard, but not when you went in…so it was already too late since the door automatically locked!
The “market” refrigerator where you can normally purchase light bites to eat was empty.
I asked to be called when the work was complete. No one called me. No one ever called to follow up to see if problem was resolved. The A/C was never really adequate….and getting ready and dressed for a wedding is very uncomfortable in a hot stuffy room on a 90 degree day. I emailed management and they never responded. Corporate received my email. Said they would contact management…to date, no response
There were so many hotel choices in the area…unfortunately I made the wrong decision. Just warning other travelers.
I have pictures to document these issues.
Avoid until August - Construction!!
Reviewed 4 May, 2021
I stayed here for 6 weeks last year and it was fine. This time was very different. There is construction and it is very noisy during the day - 7.30 AM to 5.30 or later PM. If you're not in the hotel during those times no problem. But if you are, it's very loud.
Graciously the staff moved me several times but each time the construction above followed me. In the end I left for another hotel.
The construction apparently will last until the end of July. So be warned.
With other hotels I was emailed about construction in advance and that gave me the option to cancel and go elsewhere. In this one, I was informed upon arrival - totally unacceptable.
But in August it will probably be a nice hotel again. Decent location.
A little late
Reviewed 24 April, 2021
A little late in my review. We stayed here for 45 days in the midst of the Covid shutdown and it was awful. We had room service a total of 4 times and only with advance arrangements and even then one of those times it took two days and a nasty conversation with numerous people. Poor breakfast, many days they had almost nothing; no cereal, yogurt, fruit, etc. The constant refrain "It's not our fault, we're short staffed due to covid". One day I was offered sheets to change my own bed! Complaints to management resulted in a 5000 points credit to my account, yet a one night stay there is 20000 points minimum. We spent $1000s there and that was their solution. We didn't change hotels as we were in the area for a family emergency and did not go have the time or energy to look elsewhere. However Marriott has lost a customer.